
Dr Marcus C Hatfield
Dr Marcus C Hatfield Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dr Marcus C Hatfield has 1.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Excellent dentist and staff!
My family recently started going to Dr. Hatfield and we couldn't be more pleased.
Everyone there, including the front desk staff, has been incredibly friendly and accommodating to my entire family. My 6 year old daughter has Sensory Processing Disorder and is hyper sensitive to any kind of pain or discomfort. Dr. Hatfield and his staff are so gentle that my daughter absolutely loves going there.
I, myself, hadn't been to a dentist in a long time because of fear and after having a cleaning, a filling, and an extraction, I can confidently say that I am no longer scared of going to the dentist. Everyone, from Dr. Hatfield to the hygienists to the assistants, is very good about making sure you're not in any discomfort, and they explain what they're doing and why.
I don't know why someone would complain about having to pay a fee for not giving 24 hour notice that they wouldn't be at their appointment.
Most (if not all) dentist and doctor offices have the same type of policy. We have had to cancel an appointment in the past and have had no issues at all.
"0 STARS"
"0 STARS"
METLIFE / TRICARE PATIENTS : AVOID THIS DENTAL OFFICE
Scheduled consult/repair appointment. WALKED OUT AFTER CONSULTATION.
Dr seen was not the same one I scheduled the appointment with.
Office was cluttered/dirty.
Consultation - YES, JUST THE CONSULTATION - was painful and unprofessional.
Suggested treatment was ridiculous - TREATMENT PLAN WAS FOR THEIR FINANCIAL GAIN, INSTEAD OF PATIENT CARE - which should be priority.
Office staff was rude.
Attempted to collect payment before insurance was billed - WITH NO COPAY REQUIRED - and no "exceptions" to that policy.
DO NOT GO TO THIS DENTAL OFFICE. PERIOD.
Review posted on Google / YP / Health Grades
Worst dental experience I have ever had, and will never recommend this office.
Horrible business practices
How someone could allow such a disastrous office manger to run their business into the ground is beyond me. I heard complaints from people in the past while going there and thought they were nuts until his office screwed my families accounts up.
And I believe he is practicing billing fraud also. And never mind the fact he had to file bankruptcy for business as well as personally. I moved on and found a new dentist in Dr.
Bonasso who is a far better person than Craig is. I don't know if your office manager is a relative but you better get a hold of the situation before you have to close your Fairmont office just like your Morgantown office.
Dr. Craig Hatfeild is unprofessional
Dr. Hatfield of Fairmont WV is rude and unprofessional and needs to take classes in business management and consumer relations.
His staff needs overhauled! His form of payment is pay pal... can't he afford to get a credit card machine in his office to take payments? The paypal will not accept benefits debit cards given to you by your insurance to pay for meds, office copays ect...Get a new system Mr.
Hatfield and stop screwing over patients.
Your office system is juvinile and you need to have respect for your patients or soon you will have no patients.. I don't expect him to last long in Fairmont!!
Rude and unprofessional behavoir by the front desk staff and dentist himself
I was a patient at Craig Hatfield in fairmont WV and had appointment to get my teeth cleaned. When I entered I was told of a previous balance I had with the office. $64. when I gave them my insurance benefits credit card to use, the said they use pay pal only and it has not been taking patients benefits debit cards, which is a visa. I pay all my office co pays and balances to all my medical and dental bills with this card and it is accepted by all, except for this particular dentist. When I complained they said to have a seat and they would get the office manager.
while waiting another patient was complaining about her insurance verification and how they had screwed it up and when i heard this I commented to her that they apparently did not have their act together and that i will be going somewhere else to get mu teeth cleaned. I then told the front desk I would be making out a check for the balance ans would not be back. the office manager heard my complaint and went to get the dentist who then came out and asked me to leave in a angry confrontational way. He threatened to call the police if I did not leave. I was dumbfounded. What has just happened...what is going on? No..let me see what we can do to satisfy you..or who was rude to you..just leave. I left and went to the car and cried.
Since the incident they have since sent me an invoice with a charge of not cancelling my apt within 24 hrs. even though I was there...
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I've had several issues with payments/scheduling and I agree one of the front desk attendants is very rude…I think dr hatfield is a wonderful dentist but I switched due to his office staff (excluding dental hygienes, they r wonderful)
I'm so angry with Dr. Craig Hatfield's office that I could spit nails.
Last week, before being admitted to the hospital, I called his office and made an appointment to get my mouth looked at. They scheduled me for Thursday, even though I told them it was bad. I was in the hospital for 5 days because the antibiotics weren't working. Therefore, I missed my appointment at Dr.
Hatfields office. Imagine my surprise, on the day I was released, to find a bill for $25 in my mail for a missed appointment fee. I called and explained my situation, and the woman stated she would leave a note for the billing woman. No problem, right?
Wrong! I received another letter from them today stating I still owe it and that it was just too bad. I will NEVER use this dentist again.
This is a horrible way to do business. I could understand if I was just messing off and forgot, but I was hospitalized, couldn't really talk, and was on IV antibiotics and pain killers.
I have been a Patient of doc hatfields for years. He has ran my credit card every time no problem.
I have been there 10 times or better. Some people need to get their big boy shoes on before publicly calling out a great doctor like doc hatfield. My entire family goes to him and have never and I mean never had one problem. Billing is honest and fast, work is state of the art, how can u complain about this guy?
Doc if u read this, this is Jason, I am still loving my flapper u made!
U said I would prob put it in a drawer and not wear it, but I wear it 24-7!!! U did great man.
:cry Listen, this is the same pt that is constantly moaning about us. We took paypal for a very short time because our ge money credit card machine that I have had for years went down.
If you don't like coming, please just find another dentist. I have tons of pts, most that really like me, you take up their time they could be seen. You need to grow up and accept responsibility for your actions. You acted up, and got kicked out of our office.
YOu don't see me running my mouth on you so please keep your comments to yourself. One more outbreak, and I will contact my lawyer for all the lies you have spread across the internet on me.
Maybe it is you that needs to grow up Hatfield. I went to you for years until your office screwed everything up.
And speaking of accepting responsibility, maybe you should have thought of that before you filed bankruptcy, both professionally and personally. Pay you bills like an adult!