Dr Jens House Of Beauty
Dr Jens House Of Beauty Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
1.9 star rating from 1 review, with consumers mostly dissatisfied; review cites delayed shipping, unanswered emails, and accountability issues.
Positive Feedback
Customers note good products and reasonable price; reviewers value the diversity of products offered by Dr Jens House Of Beauty and product selection.
Negative Feedback / Risk Areas
- Shipping issues and lack of shipping confirmation led to complaints and lost orders.
- Poor customer service response to emails and social posts.
- Website/mobile site problems and inability to leave negative feedback.
- Concerns about billing practices and refunds after payment was taken.
Key Takeaways for Future Customers
- Check recent Dr Jens House Of Beauty reviews and customer complaints about shipping and service before purchase.
- Expect possible delays and confirm payment/shipping status; document communications for refunds or disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
1.9 star rating from 1 review, with consumers mostly dissatisfied; review cites delayed shipping, unanswered emails, and accountability issues.
Positive Feedback
Customers note good products and reasonable price; reviewers value the diversity of products offered by Dr Jens House Of Beauty and product selection.
Negative Feedback / Risk Areas
- Shipping issues and lack of shipping confirmation led to complaints and lost orders.
- Poor customer service response to emails and social posts.
- Website/mobile site problems and inability to leave negative feedback.
- Concerns about billing practices and refunds after payment was taken.
Key Takeaways for Future Customers
- Check recent Dr Jens House Of Beauty reviews and customer complaints about shipping and service before purchase.
- Expect possible delays and confirm payment/shipping status; document communications for refunds or disputes.
Media from reviews
Turn one complaint into a collective action
Make-up buyers we warned!
- - Charged over $60 upfront with no shipping confirmation.
- - Emails on Feb 21 received no reply.
- - Shipping was delayed and support was inconsistent.
Purchased $60+ of items and they took the money out of my account right away but I never received a shipping confirmation.
I reached out via email 3 times on Feb 21, 2019 with no reply. I then went to Facebook on Feb 23, 2019 and got the responses below. I then waited until Feb 28, 2019 to post on the site stating the above, what was said on FB and this was the second time they hadn't shipped in a timely manor and lost a customer because they set no expectations or have any accountability.
If they would have had a help center or some sort of notice 'this might take awhile' I would have understood better but I got 'it snowed' there, okay cool; but... then this email a few minutes after posting on the websites forum.
I feel really bad for this women there seems to be some other issues going on with the company if this is how they reply to criticism of their business ethics and process. She took 'where is my stuff I paid for' as some threat - I feel bad for her. Just thought others should know!
http://www.colorsthatgoboom.com/
- Good products
- Price is reasonable
- Sets own agenda without customer expectations
- Treats customers poorly
- Website is very poorly coded
Preferred solution: Just wanted people to know this is how she runs her business!
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