Dr Hook Towing Towing Review from Winnipeg, Manitoba

1.0
Should be called Dr. Crook Towing. I was warned by two different people not to use them and read horrible reviews online about them but yeah.....I used them. Horrible mistake, rudest so-called "manager". What a joke of a company. Called to schedule a tow from my residence to place to get fixed. Specifically told Dr. Hook where the keys and money were located. Oh they got that part dead on. Specifically a sled if they could leave keys under the floor mat once at location but they put them in a locked drop box cause that's "their policy". Lady who took my call obviously forgot to tell me their policy. Couldn't get keys out till today, put on my emergency brake I guess when towed it, brake light won't shut off....the list continues. Use someone else if you have a choice.
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ID
#848813 Review #848813 is a subjective opinion of poster.
Location
Winnipeg, Manitoba
Service
Dr Hook Towing Towing
Reason of review
Poor customer service
New Reviewer

Dr Hook Towing a rip off

On April 14 2011 this company towed my wife's 1996 Honda Civic (FMV241) allegedly at the request of the city of Winnipeg parking authority. The problem is that it is our claim and supported buy the facts is that the car was in fact not parked improperly and that it appears that there is a financial motive for this company to practice predatory towing. My wife did not observe any signs telling here that this was a no stopping zone. My wife could have been easily notified that here car was allegedly illegally parked but by doing so would have cut into the profit of the towing company so my wife and our handicapped daughter went out to locate there car and were panicked to find out that it was gone. After finding out after an hour of inquiring the car had been towed. I called the Dr Hook towing Company and the women I spoke to lied, was rude, disrespectful and dishonest. She at first told me that the car was not there then after I told her that the police said it was there the story changed. This lie was told to me to keep the car there longer as to accrue more charges. Clearly another attempt to extort more money from my family. After I complained about this she told me that I had no right to complain.
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Comment
Helpful 2 Not helpful 0
ID
#232463 Review #232463 is a subjective opinion of poster.
Location
Herndon, Virginia
Loss
$180

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