New Reviewer

Son Lost Three Teeth

Absolutely horrible dental practice. They claim they provide special needs dentistry, but they really don't. In 2019, my non-verbal autistic son went in for his check-up. They found a cavity, but said they could wait to address it at the next appointment. Significantly, they had trouble taking X-rays, so just gave up and sent us on our way. How a dentist can say a cavity can wait (and its the only one) without X-rays is a mystery to me... checking to see with an attorney to see if we have a case of malpractice. Sure sounds like it. Fast forward to 2020 and COVID hits and they stop seeing patients for six months. And when they re-open, they aren't seeing patients like my son because they take too many staff (a risk for COVID). They can only treat if it is medically-necessary. I point out that given they know he has a cavity it is and float ideas about medicating my son in advance of the visit so he can be treated by just the dentist and an assistant. They reject these ideas, but compliment me for being such a good advocate for my son. By the following Spring, there are no COVID restrictions on dental treatment, but they still won't see my son. They'll only take patients like him on Tuesday mornings and as they've been neglecting their special needs patients for over a year, they had a back log. They would not not consider expanding hours for this vulnerable population. As a consequence, my son couldn't get an appointment until the fall (about two years after his cavity diagnosis) and had to have three teeth pulled. This is a BIG DEAL... He's non-verbal and has the intellectual capacity of a toddler. Dentures or appliances aren't an option. He wouldn't understand them. We'd encounter the same issue with implants. After his teeth were removed, Dr. Levy agreed to see my son every three months to ensure he wouldn't lose any more teeth. But when I tried to get an appointment, it was eight months out. Sorry... we have no availability until then. Talk about an uncaring, unfeeling, unprofessional dentist. Today, I got a letter from them firing my son as a patient... as if we would ever return to that house of horrors again. Avoid this dentist... I'm consulting with an attorney to check my options. Don't let what happened to us happen to you.

User's recommendation: Don't be a customer... don't walk away... run from this practice.

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ID
#3330377 Review #3330377 is a subjective opinion of poster.
Location
Laurel, Maryland
Preferred solution
Fold up shop.
Advanced Reviewer

Awful Experience

Dr Harvey Levy And Associates - Awful Experience
Dr Harvey Levy And Associates - Awful Experience
Update by user Dec 13, 2016

I have not heard anything back from the dentist.They never tried to contact us to try and resolve the issues.My 79 year old Aunt had wasted 5000 to make her smile worse then before.STAY AWAY FAR FAR AWAY!!!!

Original review posted by user Sep 28, 2016
Took my Aunt to Dr Levy and Associates to get both upper and bottom partial replaced.We reviewed the plans and picked the more expensive to be sure of great results.They said it would take a few months.We went for try on and I asked about the 2 silver teeth that weren't covered.They assured me they would be on the final.Then I asked about the bottoms.They had no idea .I said We picked upper and lowers so they did lower impressions.Picked up finals and there is one tooth that doesn't even meet up with her gums and THE TWO SILVER TEETH HAVE NOT BEEN FIXES.Also I forgot to mention my Aunt had to point out a infected tooth.I would have thought the X-rays should have showed that.Her teeth look worse then when they started
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ID
#927166 Review #927166 is a subjective opinion of poster.
Location
Frederick, Maryland
Reason of review
Bad quality
Loss
$4600
Preferred solution
Let the company propose a solution