After using nothing but Dr Bronners soap on my body for over 19,000 days (from1970 until present, and my wife for 45 years, we got a bad batch. Thin, no scent, not sudsy, one gallon for over $60.00 I called. I gave them the batch number, told them I have used no other soap since 1970, and expected a replacement. They said without a sales receipt they would do nothing. I asked them if they wanted the bad batch number, and the answer was If you insist, but it won't do any good. I told them I bought the bad batch a few weeks before I ran out, and didn't save the receipt, since I have never had a problem before. And basically it was "too bad". After over 19,000 showers for me, 16,000 showers for my wife, and a diluted bottle in a pump jar on the bathroom sink and kitchen sink for over 50 years, I found another liquid Castile soap, that not only works as well as Dr. Bronners, but only costs $40 00 per gallon. Every company is in the public service business, and this company doesn't care one bit about their customers.