Dr Bronners
Dr Bronners Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dr Bronners has a 2.8 star rating from 3 customer reviews. Consumers are mostly neutral; rating split shows mixed positive and unfavorable feedback. Pros noted: clean, nontoxic products that clean well. Cons noted: expensive, poor customer service, website and navigation issues.
Key Takeaways for Future Customers
- Check recent Dr Bronners reviews for refund and customer service experiences before buying.
- Expect quality Castile soap but be prepared for medium price level and limited support for returns.
- Keep receipts and batch numbers in case you need a refund.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and unresponsive customer service.
- Shipping and billing problems reported, including misdelivered orders and double billing.
- Website needs updating and better navigation.
Positive Feedback
Reviewers praise Dr Bronners for clean, nontoxic soap that cleans well and value discounts and location.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dr Bronners has a 2.8 star rating from 3 customer reviews. Consumers are mostly neutral; rating split shows mixed positive and unfavorable feedback. Pros noted: clean, nontoxic products that clean well. Cons noted: expensive, poor customer service, website and navigation issues.
Key Takeaways for Future Customers
- Check recent Dr Bronners reviews for refund and customer service experiences before buying.
- Expect quality Castile soap but be prepared for medium price level and limited support for returns.
- Keep receipts and batch numbers in case you need a refund.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and unresponsive customer service.
- Shipping and billing problems reported, including misdelivered orders and double billing.
- Website needs updating and better navigation.
Positive Feedback
Reviewers praise Dr Bronners for clean, nontoxic soap that cleans well and value discounts and location.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vista, California
Refund demand
- Order 472012; $45.92 paid; never received.
- FedEx delivered 2 other packages to an unknown location.
- Request immediate refund; phone system issues.
472012
12-02-2024PaidFulfilled$45.92 Never received. Not my house in delivery pic.
Fedx also delivered 2 other of my packages to unkown location. I request immediate refund. Also what a cluster mess your phone system. First on pacfic time no mention of this.
Second call it tells me you all on holiday and won't be back until the 16th. Today is the 16th.
A little advice don't go on holiday until after the xmas season. Done with it all.
- Great product
- Terriblely run company
Preferred solution: Full refund
Miami, Florida
Bad review
- Cites poor service; Case#:230726-****93; long-time user (50+ yrs).
- Left a negative pissed consumer review after 19,000 showers and no longer a customer.
Thanks to your nonexistent customer service to a customer Case#:230726-****93 who has never had any other soap touch his body since 1970 or his wife's body since the late 1970s, I gave you a bad review on pissed consumer #505**** and after 50+ years of using nothing but your soap, I am no longer a customer.
After over 19,000 showers, the honeymoon is over.
User's recommendation: Don't buy. If you get a bad batch, you are out of money, they won't refund or replace.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vista, California
Great soap, but they don't give a S#*t about their customers.
- Longtime Dr. Bronners user since 1970; batch was thin, scentless; over $60/gal; no replacement without receipt; later found cheaper Castile soap.
After using nothing but Dr Bronners soap on my body for over 19,000 days (from1970 until present, and my wife for 45 years, we got a bad batch. Thin, no scent, not sudsy, one gallon for over $60.00 I called.
I gave them the batch number, told them I have used no other soap since 1970, and expected a replacement.
They said without a sales receipt they would do nothing.
I asked them if they wanted the bad batch number, and the answer was If you insist, but it won't do any good.
I told them I bought the bad batch a few weeks before I ran out, and didn't save the receipt, since I have never had a problem before.
And basically it was "too bad".
After over 19,000 showers for me, 16,000 showers for my wife, and a diluted bottle in a pump jar on the bathroom sink and kitchen sink for over 50 years, I found another liquid Castile soap, that not only works as well as Dr. Bronners, but only costs $40 00 per gallon.
Every company is in the public service business, and this company doesn't care one bit about their customers.
- Pleasant scent
- Cleans well
- Expensive and customer service sucks
Preferred solution: Full refund
User's recommendation: Stay away. If you get a bad batch, you're screwed.
Delray Beach, Florida
Billing
I have been using Dr. Bronners for a few years now. Great company and great products and all nontoxic!
User's recommendation: Must use
Billing
Ordered and said Zipcode was wrong. Did not get a confirmation.
Fixed the ZIP Code resent it again and it shows it was double billed. Tried calling and closed Saturday but will retry on Monday.
- Clean and nontoxic products
- Website needs updating and better navigation systems in place
Preferred solution: Full refund
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