Resolved
Amy G Gbl

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Verified Reviewer

Resolved: Still waiting on Dr. Brandt replacement

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Updated by user Jun 02, 2023

Company fixed the issue and I have been provided with product replacement. I am underwhelmed at the resolution.

My original order was made Feb 27. Today is June 3. I finally got what I paid for but, no apology or any other kind of compensation. I did however get a working product.

All it took was three months and constant complaining. NEXT!.

Original review Jun 01, 2023

Ok, ordered in February. Product will not dispense.

Here we are, May 31st and I am still waiting. They did contact me to apologize after I left a review here but, that was weeks ago.

I am still waiting. I understand that the mail can be slow or there could be hold ups for a myriad of reasons but, come on now!!!

View full review
Loss:
$30
Cons:
  • Terrible customer service and faulty containers

Preferred solution: Full refund

User's recommendation: Try another brand.

Amy G Gbl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Petaluma, California

Product won’t dispense, emails ignored

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I ordered a Retinol eye cream from you and it will not dispense. I contacted customer service and was told to tap it to see if it would fix the problem.

It did not. I have since contacted customer service via email and I get no response. This is unacceptable. This has been going on for 2 months now.

Surly a big company like this one can right the wrong. Please, ether send me a replacement or, give me my money back. Seems reasonable. I mean, this is a big established company and I am a grandma who just wanted to treat myself.

So far, no treat.

Just a trick.

I have tried calling but, the message always says that due to the volume of callers I should email. So, now I am in this hellish loop of emails not being responded to and a customer service number that hangs up.

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User's recommendation: Ordered in February. Today is May 31st. While I they have contacted me regarding my issue, I still have not received a replacement. Really pissed!!’

Resolved
Amy G Gbl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Faulty container won’t dispense/ emails ignored

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Updated by user Jun 16, 2023

Company resolved the issue.

Original review May 17, 2023
Below please find the 4th email I have sent regarding this matter. What a waste of time and money.
I ordered a Retinol eye cream from you and it will not dispense.

I contacted customer service and was told to tap it to see if it would fix the problem. It did not. I have since contacted customer service via email and I get no response. This is unacceptable.

This has been going on for 2 months now. Surly a big company like this one can right the wrong. Please, ether send me a replacement or, give me my money back. Seems reasonable.

I mean, this is a big established company and I am a grandma who just wanted to treat myself. So far, no treat.

Just a trick.
I have tried calling but, the message always says that due to the volume of callers I should email. So, now I am in this hellish loop of emails not being responded to and a customer service number that hangs up.)
View full review
Loss:
$30
Pros:
  • Good products
Cons:
  • Terrible customer service and faulty containers

User's recommendation: Avoid

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