Dr Brandt Skincare
Dr Brandt Skincare Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dr Brandt Skincare has 1.9 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good products.
Cons: Terrible customer service and faulty containers.Recent recommendations regarding this business are as follows: "Try another brand.", "Ordered in February. Today is May 31st. While I they have contacted me regarding my issue, I still have not received a replacement. Really pissed!’", "Avoid".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dr Brandt Skincare has 1.9 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good products.
Cons: Terrible customer service and faulty containers.Recent recommendations regarding this business are as follows: "Try another brand.", "Ordered in February. Today is May 31st. While I they have contacted me regarding my issue, I still have not received a replacement. Really pissed!’", "Avoid".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Still waiting on Dr. Brandt replacement
Company fixed the issue and I have been provided with product replacement. I am underwhelmed at the resolution.
My original order was made Feb 27. Today is June 3. I finally got what I paid for but, no apology or any other kind of compensation. I did however get a working product.
All it took was three months and constant complaining. NEXT!.
Ok, ordered in February. Product will not dispense.
Here we are, May 31st and I am still waiting. They did contact me to apologize after I left a review here but, that was weeks ago.
I am still waiting. I understand that the mail can be slow or there could be hold ups for a myriad of reasons but, come on now!!!
- Terrible customer service and faulty containers
Preferred solution: Full refund
User's recommendation: Try another brand.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Petaluma, California
Product won’t dispense, emails ignored
I ordered a Retinol eye cream from you and it will not dispense. I contacted customer service and was told to tap it to see if it would fix the problem.
It did not. I have since contacted customer service via email and I get no response. This is unacceptable. This has been going on for 2 months now.
Surly a big company like this one can right the wrong. Please, ether send me a replacement or, give me my money back. Seems reasonable. I mean, this is a big established company and I am a grandma who just wanted to treat myself.
So far, no treat.
Just a trick.
I have tried calling but, the message always says that due to the volume of callers I should email. So, now I am in this hellish loop of emails not being responded to and a customer service number that hangs up.
User's recommendation: Ordered in February. Today is May 31st. While I they have contacted me regarding my issue, I still have not received a replacement. Really pissed!!’
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Faulty container won’t dispense/ emails ignored
Company resolved the issue.
I ordered a Retinol eye cream from you and it will not dispense.
I contacted customer service and was told to tap it to see if it would fix the problem. It did not. I have since contacted customer service via email and I get no response. This is unacceptable.
This has been going on for 2 months now. Surly a big company like this one can right the wrong. Please, ether send me a replacement or, give me my money back. Seems reasonable.
I mean, this is a big established company and I am a grandma who just wanted to treat myself. So far, no treat.
Just a trick.
I have tried calling but, the message always says that due to the volume of callers I should email. So, now I am in this hellish loop of emails not being responded to and a customer service number that hangs up.)
- Good products
- Terrible customer service and faulty containers
User's recommendation: Avoid
Companies Similar to Dr Brandt Skincare
Skincare Essentials
Clinique
“Case for pressed powder bronzer has broken. The last 3 cases I have bought have broken. I have used this...“
The Miami Foundation
Particle For Men
“Please stop sending me more particle face cream. You guys kept sending me particle while I dont need . I...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.