Dr Brandt Skincare
Dr Brandt Skincare Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dr Brandt Skincare has a 1.7 star rating from 3 reviews; consumers are mostly dissatisfied citing terrible customer service, faulty containers, and a high price level, though some note the products work well.
Key Takeaways for Future Customers
- Check recent Dr Brandt Skincare reviews before buying to confirm quality and support.
- Expect possible delays in replacements and follow-up when pursuing refunds or support.
- Consider the cost versus value given reports of faulty dispensing containers.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and ignored emails.
- Frequent reports of products that won’t dispense and slow or missing replacements or refunds.
- High price level noted alongside poor issue resolution and limited phone support.
Positive Feedback
Users concede the formulations are good and effective, with product quality cited as the main positive amid service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dr Brandt Skincare has a 1.7 star rating from 3 reviews; consumers are mostly dissatisfied citing terrible customer service, faulty containers, and a high price level, though some note the products work well.
Key Takeaways for Future Customers
- Check recent Dr Brandt Skincare reviews before buying to confirm quality and support.
- Expect possible delays in replacements and follow-up when pursuing refunds or support.
- Consider the cost versus value given reports of faulty dispensing containers.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and ignored emails.
- Frequent reports of products that won’t dispense and slow or missing replacements or refunds.
- High price level noted alongside poor issue resolution and limited phone support.
Positive Feedback
Users concede the formulations are good and effective, with product quality cited as the main positive amid service issues.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Still waiting!!!!!!
As I mentioned previously, I have been unable to get through on the phone and I haven't received a response for the error.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Still waiting on Dr. Brandt replacement
- - Ordered in February; the product will not dispense and I am still waiting.
- - They apologized after my review, but weeks have passed and I am still waiting.
Company fixed the issue and I have been provided with product replacement. I am underwhelmed at the resolution.
My original order was made Feb 27. Today is June 3. I finally got what I paid for but, no apology or any other kind of compensation. I did however get a working product.
All it took was three months and constant complaining. NEXT!.
Ok, ordered in February. Product will not dispense.
Here we are, May 31st and I am still waiting. They did contact me to apologize after I left a review here but, that was weeks ago.
I am still waiting. I understand that the mail can be slow or there could be hold ups for a myriad of reasons but, come on now!!!
- Terrible customer service and faulty containers
Preferred solution: Full refund
User's recommendation: Try another brand.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct won’t dispense, emails ignored
- - Retinol eye cream won't dispense.
- - Tapping was advised but it didn't fix.
- - Seeks replacement or refund; emails to support unanswered for 2 months.
I ordered a Retinol eye cream from you and it will not dispense. I contacted customer service and was told to tap it to see if it would fix the problem.
It did not. I have since contacted customer service via email and I get no response. This is unacceptable. This has been going on for 2 months now.
Surly a big company like this one can right the wrong. Please, ether send me a replacement or, give me my money back. Seems reasonable. I mean, this is a big established company and I am a grandma who just wanted to treat myself.
So far, no treat.
Just a trick.
I have tried calling but, the message always says that due to the volume of callers I should email. So, now I am in this hellish loop of emails not being responded to and a customer service number that hangs up.
User's recommendation: Ordered in February. Today is May 31st. While I they have contacted me regarding my issue, I still have not received a replacement. Really pissed!!’
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Faulty container won’t dispense/ emails ignored
- - Retinol eye cream will not dispense; tapping did not fix it.
- - Customer service has not responded for 2 months; please replace or refund.
Company resolved the issue.
I ordered a Retinol eye cream from you and it will not dispense.
I contacted customer service and was told to tap it to see if it would fix the problem. It did not. I have since contacted customer service via email and I get no response. This is unacceptable.
This has been going on for 2 months now. Surly a big company like this one can right the wrong. Please, ether send me a replacement or, give me my money back. Seems reasonable.
I mean, this is a big established company and I am a grandma who just wanted to treat myself. So far, no treat.
Just a trick.
I have tried calling but, the message always says that due to the volume of callers I should email. So, now I am in this hellish loop of emails not being responded to and a customer service number that hangs up.)
- Good products
- Terrible customer service and faulty containers
User's recommendation: Avoid
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