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New Reviewer

Refuse refund

Order placed December 25th. Nearly 3 months next friday. Its DPDs fault &;;;;;;;;;; customs Dover to Calais. Im in Dublin Ireland unless we drifted from the Irish Sea. On Facebook page other people complaining as replica emails received.
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ID
#2453973 Review #2453973 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Resolved: 3 months waiting for missing parcel

Update by user Dec 05, 2020

Company fixed the issue and I have been provided with full refund.

Update by user Dec 05, 2020

after 3 months and 3 weeks 4 days dpd local online has finally agreed to settle my claim and paid 250.00 the full value of the loss of materials i sent my customer not the invoice value i was charging her i made the goods for the equivalent of nothing for them to loose . im a business trying to make a profit.i had to remake these items pay staff to do so no compensation for my time and stress in dealing with this matterthank you but i will never use them again and certainly would not recommend them.i am out of pocket my time i easily have waisted 10 hours sending emails, documents complaints to this company and t15 plus of phone calls trying to sort this out.my advice if there is no direct phone line to customer service who can deal with a problem dont use a company. lesson learned

Original review posted by user Nov 05, 2020
posted a parcel with dpd local part of parcel to go 8 august . paid insurance. parcel lost between drop of shop and dpd local 3 months of frustration no further on than 8th august 5th november

User's recommendation: never use this company ,

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Resolved
ID
#2266447 Review #2266447 is a subjective opinion of poster.
Service
Dpd Local Delivery Service
Cons
  • No customers service contact with a human
Loss
$350
Preferred solution
Full refund

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