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Appalling customer care/service

Update by user Sep 19, 2020

Still no contact from Do you Italy a month later! Terrible customer service.

Original review posted by user Aug 20, 2020
Rented a car from them for a pick up on a Saturday from Europcar (Rome railway station). Europcar are closed on Saturdays (we found out) and there was no way to pick up our car. There was no answer on the customer support number provided so we had no option but to continue our journey by train. Five days later, despite multiple emails we have still not had an answer from them. Never use this company!

User's recommendation: Never use this company to book rental cars.

View full review
ID
#2126073 Review #2126073 is a subjective opinion of poster.
Service
Doyouitaly Car Rental
Cons
  • Poor customer care
Loss
$230
Preferred solution
Full refund

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