Weeks long email problem unresolved and now they're down

Trying to resolve an email delivery issue since they changed control panels, weeks ago, not receiving email at all now for 3 days -- and this morning I can't even get to the ticketing system because their domain appears to be totally offline.
View full review
ID
#1617651 Review #1617651 is a subjective opinion of poster.
Location
Toledo, Ohio
Service
Downtownhost Web Hosting
New Reviewer

Downtownhost does not return prepaid amounts

Update by user May 22, 2016

Problems with payment

Original review posted by user May 19, 2016
DowntownHost web hosting – Would not return funds sent for prepaid services. They have good service and value. But watch out if you choose to renew. I used them for 7 years and renewed for a third term on a 3-year plan. Under their Terms of Service, Payment obligations, it says “If client has retained the services for one (1) year and has pre-paid Downtownhost for such services, refunds will be issued for any unused full month portions of the services upon clients request.” You would think that after 7 years, I certainly would qualify. But, they tacked 7 words onto the end of that Payment paragraph: “Refunds are not available on account renewals.” Huh? So to protect yourself if you renew, better choose the shorted time available. I chose another 3 years, only used a few months, and the rest of my payment went down the drain! I complained and exchanged a bunch of emails through their support system, talking to the founder, Jorge Catena. Eventually he offered to return half of my prepaid funds outstanding, $67, which he thought was fair. I did not agree that it was fair, but I agreed to accept his offer. Now we began a dance around actually sending the money! His company is located near Sarasota, FL. He claimed that he could not send by mail, could not write a check, could not buy a money order, and could not refund to my credit card. (Anyone accepting credit cards can always post a credit to a credit card account.) He offered a “wired transfer” but not using Bank of America, which my bank uses. It’s been more than a week, and I get only silence. Note their About Us says: “DTH believes in delivering the best service by instituting honesty and integrity in everything we do.”
View full review
1 comment
#1166482

resolved at their original 1/2 offer

ID
#850745 Review #850745 is a subjective opinion of poster.
Location
Sarasota, Florida
Service
Downtownhost Web Hosting
Pros
  • Good value for service
Cons
  • Not refunding prepaid
Reason of review
Problems with payment
Loss
$112
Preferred solution
Full refund

About

Top Downtownhost Services

Web Hosting

Downtownhost Pros and Cons

Pros: Good value for service

Summary

Downtownhost LLC is an American company offering varied hosting services. Downtownhost expertise spans across 3 major domains including reseller hosting, shared hosting as well as virtual private servers. DH LLC has ongoing affiliate program encouraging paid customer referrals. The web hosting company accepts PayPal transfers and all major credit cards. From monthly to yearly payments, depending on customers’ needs, Downtownhost offers variety of billing options. Over the years, the company has become a trusted partner for plenty of businesses such as Duff Marketing, The Freedom Exchange Online, and Sharlot Hall Museum among others.

Downtownhost reviews and complaints

Downtownhost is ranked 12 out of 189 in Hosting category

Edit Description

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article