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Downtownhost

Downtownhost

www.downtownhost.com
What is your customer experience with Downtownhost?

Downtownhost Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Downtownhost has 2.6 star rating based on 2 customer reviews. Consumers are mostly neutral.

  • Rating Distribution
  • Review authors value the most Diversity of Products or Services and Reliability. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is low according to consumer reviews.

James S Lps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mississauga, Ontario

NO Support / Sites Down

Our website and email have been down for a full week (www.infocusmedical.com)

I have emailed all support lines and no one has returned my contact.

Our site is down, even their own website is down.

I wish to migrate my site and email over but I can't even get into our login page with Downtown Host.

Any and all support would be appreciated as I can't get ahold of anyone on the phone or email.

James

SemperParatus81@***.com

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Anonymous
map-marker Toledo, Ohio

Weeks long email problem unresolved and now they're down

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Trying to resolve an email delivery issue since they changed control panels, weeks ago, not receiving email at all now for 3 days -- and this morning I can't even get to the ticketing system because their domain appears to be totally offline.

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Zeek Cud
map-marker Sarasota, Florida

Downtownhost does not return prepaid amounts

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Updated by user May 22, 2016

Problems with payment

Original review May 19, 2016

DowntownHost web hosting – Would not return funds sent for prepaid services. They have good service and value. But watch out if you choose to renew. I used them for 7 years and renewed for a third term on a 3-year plan. Under their Terms of Service, Payment obligations, it says “If client has retained the services for one (1) year and has pre-paid Downtownhost for such services, refunds will be issued for any unused full month portions of the services upon clients request.” You would think that after 7 years, I certainly would qualify. But, they tacked 7 words onto the end of that Payment paragraph: “Refunds are not available on account renewals.” Huh? So to protect yourself if you renew, better choose the shorted time available. I chose another 3 years, only used a few months, and the rest of my payment went down the drain!

I complained and exchanged a bunch of emails through their support system, talking to the founder, Jorge Catena. Eventually he offered to return half of my prepaid funds outstanding, $67, which he thought was fair. I did not agree that it was fair, but I agreed to accept his offer. Now we began a dance around actually sending the money! His company is located near Sarasota, FL. He claimed that he could not send by mail, could not write a check, could not buy a money order, and could not refund to my credit card. (Anyone accepting credit cards can always post a credit to a credit card account.) He offered a “wired transfer” but not using Bank of America, which my bank uses. It’s been more than a week, and I get only silence.

Note their About Us says: “DTH believes in delivering the best service by instituting honesty and integrity in everything we do.”

View full review
Loss:
$112
Pros:
  • Good value for service
Cons:
  • Not refunding prepaid
Reason of review:
Problems with payment

Preferred solution: Full refund

1 comment
Guest

resolved at their original 1/2 offer

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