Downtownhost
Downtownhost Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.1 star rating from 1 review; consumers mostly neutral. Reviewers value Diversity of Products or Services and Website. Price level described as low. Major concerns with customer service and Exchange, Refund and Cancellation Policy.
Key Takeaways for Future Customers
- Downtownhost reviews note affordable pricing and varied services.
- Expect potential website and email outages and trouble accessing support.
- Be cautious about prepaid renewals and refund terms before subscribing.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and support tickets.
- Reports of prolonged site/email downtime and inaccessible ticketing system.
- Refunds and billing disputes on renewals, delayed or refused prepaid refunds.
Positive Feedback
Reviewers cite good value, diverse product offerings, and a strong website presence.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.1 star rating from 1 review; consumers mostly neutral. Reviewers value Diversity of Products or Services and Website. Price level described as low. Major concerns with customer service and Exchange, Refund and Cancellation Policy.
Key Takeaways for Future Customers
- Downtownhost reviews note affordable pricing and varied services.
- Expect potential website and email outages and trouble accessing support.
- Be cautious about prepaid renewals and refund terms before subscribing.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and support tickets.
- Reports of prolonged site/email downtime and inaccessible ticketing system.
- Refunds and billing disputes on renewals, delayed or refused prepaid refunds.
Positive Feedback
Reviewers cite good value, diverse product offerings, and a strong website presence.
Turn one complaint into a collective action
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Verified Reviewer
NO Support / Sites Down
- - Website and email down for a full week.
- - No support response by phone or email.
- - Cannot access the login page with Downtown Host and wants to migrate.
Our website and email have been down for a full week (www.infocusmedical.com)
I have emailed all support lines and no one has returned my contact.
Our site is down, even their own website is down.
I wish to migrate my site and email over but I can't even get into our login page with Downtown Host.
Any and all support would be appreciated as I can't get ahold of anyone on the phone or email.
James
SemperParatus81@***.com
Toledo, Ohio
Weeks long email problem unresolved and now they're down
- - Email delivery issue since control panel change; not receiving emails for 3 days.
- - Cannot access ticketing system; domain offline.
Trying to resolve an email delivery issue since they changed control panels, weeks ago, not receiving email at all now for 3 days -- and this morning I can't even get to the ticketing system because their domain appears to be totally offline.
Downtownhost does not return prepaid amounts
- - Refunds on prepaid renewals were refused after 7 years.
- - Policy refunds not available on renewals.
- - Founder offered $67 but not sent; only wired transfer.
Problems with payment
DowntownHost web hosting – Would not return funds sent for prepaid services. They have good service and value. But watch out if you choose to renew. I used them for 7 years and renewed for a third term on a 3-year plan. Under their Terms of Service, Payment obligations, it says “If client has retained the services for one (1) year and has pre-paid Downtownhost for such services, refunds will be issued for any unused full month portions of the services upon clients request.” You would think that after 7 years, I certainly would qualify. But, they tacked 7 words onto the end of that Payment paragraph: “Refunds are not available on account renewals.” Huh? So to protect yourself if you renew, better choose the shorted time available. I chose another 3 years, only used a few months, and the rest of my payment went down the drain!
I complained and exchanged a bunch of emails through their support system, talking to the founder, Jorge Catena. Eventually he offered to return half of my prepaid funds outstanding, $67, which he thought was fair. I did not agree that it was fair, but I agreed to accept his offer. Now we began a dance around actually sending the money! His company is located near Sarasota, FL. He claimed that he could not send by mail, could not write a check, could not buy a money order, and could not refund to my credit card. (Anyone accepting credit cards can always post a credit to a credit card account.) He offered a “wired transfer” but not using Bank of America, which my bank uses. It’s been more than a week, and I get only silence.
Note their About Us says: “DTH believes in delivering the best service by instituting honesty and integrity in everything we do.”
- Good value for service
- Not refunding prepaid
Preferred solution: Full refund
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resolved at their original 1/2 offer