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Verified Reviewer Junior Reviewer

3.0
Downtown Grand Hotel And Casino - Failure to Return Reservation Funds
Downtown Grand Hotel And Casino - Failure to Return Reservation Funds
Downtown Grand Hotel And Casino - Failure to Return Reservation Funds
Update by user Jul 12, 2021

I do want to give a shout out to the one person on staff at The Downtown Grand Las Vegas that was helpful and caring in trying to make it right for me, Ms. Jennifer Lawhorn. I was actually transferred to her by the Hotel Operator who cut me off and sent my call to the...

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Comment
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ID
#2675629 Review #2675629 is a subjective opinion of poster.
Pros
  • Beautiful rooms and property
Cons
  • Company policies
  • False accusations of guest actions
  • Executive staff
Loss
$135
Preferred solution
Full refund

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