Downtown Grand Hotel And Casino
Downtown Grand Hotel And Casino Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating based on 1 customer review. Consumers are mostly neutral. Recent recommendation: AVOID.
Key Takeaways for Future Customers
- Check Downtown Grand Hotel And Casino reviews for refund and cancellation experiences before booking.
- Expect attractive rooms and low price level but review cancellation and billing terms closely.
- Contact third-party booking sites and the hotel when resolving disputes.
Negative Feedback / Risk Areas
- Customer complaints about refunds and exchange, refund and cancellation policy.
- Reports of poor customer service and alleged false accusations by executive staff.
Positive Feedback
Reviewers praise beautiful rooms and property and value the website and service diversity.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating based on 1 customer review. Consumers are mostly neutral. Recent recommendation: AVOID.
Key Takeaways for Future Customers
- Check Downtown Grand Hotel And Casino reviews for refund and cancellation experiences before booking.
- Expect attractive rooms and low price level but review cancellation and billing terms closely.
- Contact third-party booking sites and the hotel when resolving disputes.
Negative Feedback / Risk Areas
- Customer complaints about refunds and exchange, refund and cancellation policy.
- Reports of poor customer service and alleged false accusations by executive staff.
Positive Feedback
Reviewers praise beautiful rooms and property and value the website and service diversity.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
Failure to Return Reservation Funds
- - Covid-positive cancellation led to a non-refundable rate; eight months later the hotel claimed no-shows and refused a refund, saying we’re not welcome back.
I do want to give a shout out to the one person on staff at The Downtown Grand Las Vegas that was helpful and caring in trying to make it right for me, Ms. Jennifer Lawhorn. I was actually transferred to her by the Hotel Operator who cut me off and sent my call to the wrong department.
I also hold a Bachelor's Degree In Hotel and Restaurant Management. I have a keen eye for nuances of the things that most would miss.
The reservation was booked through Expedia for weeknight upgraded to a suite that was second only to the most expensive available.
The day of the reservation, my girlfriend was told that she was positive for Covid. I called the hotel and explained that my gf was my priority and we had to cancel. I was instructed to call Hotels.com (Expedia) for the cancellation.
I did and was told it was a non-refundable rate and I was out of luck. I waited to fight another day since I had to care for my girl. After finally deciding to reopen the case, I reached out to the hotel in June of this year, eight months after. I explained the situation from that day and was rudely told that we had been "no shows" with no notice.
That was a terrible lie from an executive in reservations. All of this was done by email. After multiple exchanges of emails with multiple employees and management, I was told that a refund would be issued but that I was not welcome to ever use the Downtown Grand in the future. Unreal.
I have been trying to get the refund into my accounts nut was stuck in my dealings with Expedia and Hotels.com and the latest news is that the Downtown Grand Las Vegas has since decided not to refund my money in any way, shape or form. I will update when I have a result.
- Beautiful rooms and property
- Company policies
- False accusations of guest actions
- Executive staff
Preferred solution: Full refund
User's recommendation: AVOID
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