New Reviewer

Thumbs down.

Made service appointment, they cancelled it without notifying me. Incorrectly told me i hadnt purchased since 2018, and dont service customers who dont purchase from them. I Made clear it wasnt correct. also, my burner and tank were from them and was actually looking to purchase new soon. They didnt care and made zero effort to correct their errors. WHY WASNT THIS EXPLAINED WHEN I SCHEDULED APPOINTMENT OVER PHONE? Bad bussiness. Here i am 3 days later trying other companies. Simply put, THEY BOOKED MY APPOINTMENT, CANCELLED IT AND DIDNT INFORM ME. NO CLASS.
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ID
#1764263 Review #1764263 is a subjective opinion of poster.
Pros
  • Oil delivered as scheduled
Cons
  • Cost
Reason of review
Poor customer service
Preferred solution
Admit wrongdoing. Correct the issue with emplyees so this doesnt screw over another family.

Got a bill today, saying I owe money to them.

Strange because I have a credit with them showing on current statements. This bill came with handwritten and typed amounts. The envelope is also handwritten, not the usual billing. On no, wonder if this person is stealing from this company. Seems I owe them from 2017, although current statements show they owe me. Only one phone number to call them, what to do. Gone over my records, can't make any sense of this.
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ID
#1546728 Review #1546728 is a subjective opinion of poster.
Location
Skowhegan, Maine
Reason of review
Problems with payment
New Reviewer

Minimum usage charge from Downeast

I just received a letter saying we hadn’t used enough propane so we had to pay a $64. minimum usage charge. We have two cottages in Harpswell. We installed a small tank in one house which is closed up from Oct.-May. The company was informed of that when it was installed and there was no mention of a required amount of usage. The other cottage is used frequently. We live part time in RI. Again, no mention was made of a minimum usage. The house is two years old. Last February, we paid $857.25 for a delivery. This September, we were charged $915.89 for a delivery. So, for a six month period, we paid just over $1770. Another delivery will be necessary fairly soon. Does anyone know of a propane company that does not require a minimum usage? I am not willing to pay a dime for something we didn’t use.
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ID
#1419572 Review #1419572 is a subjective opinion of poster.
New Reviewer

Gouging

Update by user Dec 27, 2018

Downeast agreed to lowering the price $1.00 per gallon, but this was still $1.00 more than all the competitors. Going forward they said that they will put me in a lower cost bracket!

I have been a customer for over 6 years and have always had the same yearly usage, so what is the explanation? No one at Downeast can tell me, but my price has climbed higher & higher over the last few years.

Original review posted by user Nov 27, 2018
I have been a customer of Downeast Energy for over 6 years. I have given them business for my Propane, K1, Furnace Replacement, & Hot Water Tank Replacement. In August 2018 I paid $5.31 a gallon for propane, then on 11/20/2018 I paid $6.05. After checking the state average and calling 6 local companies the prices ranged from $3.21 to $4.27 per gallon. I was told I needed to speak to a supervisor and was told they could take $1.00 off per gallon for the last delivery, but that is still about $1.00 more than any other companies. Needless to say I received a credit of $16.08 after spending $609.88 in propane over a 3 month period. This is just not right! Due to the time of year I need to wait until March or April to switch tanks with another company. As of today I have only received a credit of less than $.50 off per gallon.
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ID
#1409204 Review #1409204 is a subjective opinion of poster.
Location
Dover, New Hampshire
Cons
  • Price is not acceptable
Reason of review
Pricing issue
Loss
$200
Preferred solution
Price reduction
New Reviewer

Worst bunch of price gouging thieves in the world I decided to change propane company’s when the price of there propane kept going up and up each month especially during the bad cold snaps company’s

Downeast apparently uses several price margins for different people depending on how much propane is used none of which is made clear to the consumer as to what they will be charged until you get a bill each month . Every month the propane price goes up especially when a cold snap goes on. I switched to a different propane company’s and the price was at least $1.20 per gallon cheaper. I have asked for about the last 4 months for them to pick up their old tank and please credit me with the propane left in tank so I could finish paying my bill with them . Their excuse for not picking up tank is their truck was in in the repair shop and the tank was going to be still frozen to the ground. When warmer weather came I moved the tank from where it was myself to the inside fence beside the road so they could easily pick it up. I called them several times and told them it was ready to go free and easy. My final call to them was to say either pick it up this week or it was going out to the side of the road and I did not care what happened with it after that. They came and picked it up that day. They credited me $108.89 for left over propane but in return they want to charge me $104.00 for the pickup of tank. Price gouging and constant price increases and now a charge to to take their old tank. When I was on automatic fill they let me run out of propane just once but enough to make me want to take them off auto fill. Then they were trying to fill my tank every other week which wasn’t necessary so I asked to be taken off auto fill . Each time I got propane the price went up more and more .How can the price of propane have so many large price differences between company’s and different different consumer usages . My use of propane was for hot water and a supplemental propane heater in home so not that much use in warmer months . Large price fluctuations like this cannot and will not be tolerated I really wish I could sue the heck out of Downeast Energy. I am retired and living pretty much off social security and can’t afford this kind of robbery and thieving
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ID
#1255116 Review #1255116 is a subjective opinion of poster.
Location
Dover, New Hampshire
Reason of review
Pricing issue

Downeast energy price gouging