Dow Jones Reviews
Dow Jones Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.2 star rating from 3 reviews; consumers report mostly dissatisfied experiences, yet 100% would likely recommend in these reviews.
Key Takeaways for Future Customers
- Expect strong content value but weigh Dow Jones reviews on delivery and service.
- Check subscription terms carefully for recurring billing and refund policies.
- Prepare for slow resolution on delivery or membership problems.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unresolved delivery failures.
- Billing and refunds issues, including alleged negative option marketing and refusal to refund.
- Repeated contact with offshore agents with limited problem-solving success.
Positive Feedback
Reviewers cite good articles and value the diversity of products; price level described as medium.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.2 star rating from 3 reviews; consumers report mostly dissatisfied experiences, yet 100% would likely recommend in these reviews.
Key Takeaways for Future Customers
- Expect strong content value but weigh Dow Jones reviews on delivery and service.
- Check subscription terms carefully for recurring billing and refund policies.
- Prepare for slow resolution on delivery or membership problems.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unresolved delivery failures.
- Billing and refunds issues, including alleged negative option marketing and refusal to refund.
- Repeated contact with offshore agents with limited problem-solving success.
Positive Feedback
Reviewers cite good articles and value the diversity of products; price level described as medium.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Subscription Refund Request
- - The charge was pending and hadn't posted.
- - I called within 24 hours; policy is no refunds; price rose from $4.99 to $51.33; refund denied.
Called Dow Jones/WSJ less than 24 hours of a charge to my credit care. In fact, the charge was still pending and hadn't even posted.
Dow/WSJ customer service stated their policy is no refunds no matter what, despite the fact i called in promptly and the subscription price had gone from $4.99 to $51.33 per month.
They refused to refund, which seems short sighted for future business over $51. I'll never subscribe here again.
- Good articles
- Awful customer experience with customer service
Preferred solution: Full refund
User's recommendation: Buyer Beware! Zero empathy from customer service or common sense.
Los Angeles, California
Non delivery of paper over 3 months. At least 5 calls to agents in Phillipines who promise to fix the problem. It is still unresolved
Thi last time I was promised a call back from Dow Jones and the delivery agent.
I have received no calls and no paper. Just apologetic emails
Its been 3 months!!
Preferred solution: Deliver product or service ordered
Failed delivery of newspaper.
- - I am a subscriber, not sure if the issue is WSJ or local delivery.
- - Delivery is inconsistent; twice a week; two weeks of no delivery last month.
I have to laugh somewhat at an email stating I may not receive the Wall Street Journal today. I am a subscriber, but I actually receive the paper only about twice a week.
Sometimes I go a whole week without receiving my delivery. Last month it was two weeks! I don't know whether it is the Wall Street Journal's fault or the local delivery.
I used to contact you when I would not receive the paper, but just got tired of trying. Nothing else to say!
Preferred solution: Deliver product or service ordered
Negative option marketing scam
- - Unauthorized DJ Subscriptions charges for WSJ iPhone/iPad.
- - Possible 2010 recurring billing.
- - Total charges: $771 over 2.5 years; no emails.
In 2010 I renewed on-line for my local paper, owned by Dow Jones. I may have checked a box to allow recurring billing, but for no other publication.
Paper stopped being delivered. in 2012 and 2013 I found charges from "DJ Subscriptions". Turns out it was for the iPhone/iPad editions of the WSJ, which I never purposely authorized. Total was $771 charges over 2 1/2 years.
Fishy, they had 800 number for Cape Cod times with just answering machine on my bill. They never sent one email to my address that would have indicated to me I had an active account. The amount gradually increased.
This was likely a "negative option marketing" scam, which is a pre-checked box on a web form, with something like "Yes, I want the free ...". I am suing, I have filed a complaint with the FTC, and I wish I could put them all in jail.
Does Not Honor Verbal or Written Offer
- - Dow Jones refuses a refund for a ceased magazine.
- - The third-party vendor is unresponsive.
- - The original notice offered Barron's for the remainder of the SmartMoney subscription term through July 2016.
Although I have not made any progress with Dow Jones, I actually received a refund from the third party vender, today, out of the blue. I guess that I will drop the issue, despite all the drawn out aggravation.
Dow Jones refuses to provide a refund for one of their magazines that ceased publication. Since I renewed through a third party vendor, they claim no responsibility.
Their agent, the third party vendor, is non-responsive. The original notice offered Barron's for the remainder of my SmartMoney subscription term, July of 2016. After 6 months of futile attempts to get a refund, I reluctantly tried to get the Baron's offer; however, now they are only offering 52 weeks. They also rescinded a $149 refund offer they made on 1/11/2013.
Clearly, they do not honor their written or spoken words. I would not recommend them as a honorable company to do business with.
Wall Street Journal customer service, what's that?
- - Five days with no WSJ delivery in Charleston and excuses.
- - Philippine support only offers credits, not a fix.
You would think that delivering a WSJ to a home in the Charleston, SC area would be a pretty straight-forward affair....anything but! Five straight days with no paper and each time customer service is called, I get a different excuse.
The Phillipine customer service desk that fields delivery issue calls is clueless and is only capable of giving a credit for the undelivered papers, not solving the problem. What's worse is that a promise is made daily that a replacement paper will be sent out and it never happens, which only double my infuriation. Clearly a systemic issue with someone asleep at the switch.
Who is accountable for this with Dow Jones? Where are they hiding today?
Dow Jones - Wall Street Journal - Says Poor delivery is OK.
- - Delivery is wet and unreadable, and a plastic bag option was requested but not adopted.
- - Customer service failed to fix it, and carrier blamed no leverage.
I have been a Wall Street Journal Subscriber for over 15 years in various places on the east coast of the US. I have always had either home or office delivery. Until I moved to western North Carolina, I had very few delivery problems. So I also had no real experience with their lack of customer service.
Because of heavy rains, wind and heacy dew here in the mountains the paper was being recieved wet and often unreadable. I requested and customer service agreed that the paper should simply be placed in a plastic bag as are many other papers that are delivered.
Our local newspaper that contracts for delivery is the Times in Hendersonville,NC. After not receiving the paper or not receiving it in plastic ("Bag paper daily" was now printed on the label sent to them by DOW Jones), I contacted the WSJ customer service. Even after escalation I received no improvement. In fact, the regional delivery coordinator actually told me that my carrier unfortunately does not really want the contract, so she has no leverage.
Now, to make the situation even less tolerable, Mr. Luftis from the local times began to call us. He informed me that; "He did not have to deliver my paper if he didn't want to!". and furthermore he said that; " No northern was going to tell him what to do!".
The paper refused to return my call. He then told the WSJ that he could not deliver my paper because of "obstructions or orther obstacles that prevent him from delivering a dry paper.". A lie. But it was, by the wording acceptable to use as their loophole in the contract allows.
I have photo which I p[rovided to customer service and also told them that I would provide affidavits if needed to show that delivery was safe and easy. I live on a paved road. We have a paved pull-off that the mail carrier uses to put mail in the box. The pull-off then leads across our driveway. No plantings, no obstructions. He was simply lying simply because he could and get away with it. Customer service was unable to correct the situation .
I have tried escalating the situation with little success both with in DOW Jones and The New York Times (The subsidiaries parent company). I have not received any response. In fact. now that Mr. Luftis and our local Times newspaper has gotten away with not delivering the WSJ, they now decided to refuse to deliver my paid subscription to The New York Times, home delivery.
Investors beware. Research has shown me that this is NOT an isolated incident but a growing problem throughout the US. I have spoken to readers in other counties Hendersonville, Brevard, etc. and other cities and states.
DO not subscribe, do not invest in any of these papers or their parent companies! Customer service drives a companies success and the companies do not provide any customer service!
New York Times - Worst Customer Service Ever
Wall Street Journal - Couldn't care Less about customer service
News Corp - The switch board wouldn't even connect me with anyone unless I had a name.
Bad comapnaies, bad customer service! NYT, WSJ
wish WSJ will be takenover by someone else, not the inept dow jones or the murdochs!
can we file condumer lawsuit against them?
Brands Related to Dow Jones
The Wall Street Journal
“I have written to LAPL (Los Angeles Public Library, lapl.org, and Wall Street Journal (wsj.com) FOR...“
Barrons
“Rerout password. See what I mean. Even here you waste my time. I signed up. Paid then got runaround. ***...“
BibleGateway
“every thing was done in a very good amount of time!!! you are vcery good at how you did your jobs!!!“
Realtor Com
“Picture online is totally wrong This is from 2019 This Picture and Price of house has increased...“
Companies Similar to Dow Jones
ComplyAdvantage
Trulioo
Persona Identities
“I moved and changed my phone number to a local area code. I can no longer access LinkedIn because...“
IDnow
“I am South African and I am trying to sign a very important document, but your system keeps giving me an...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Customer Service for WSJ is in the Phillipines, and is a total joke. They give you the run around, pretend that they'll let you speak to a supervisor.
After 5 minutes, their routine is to say that "a supervisor isn't available, but will call you back later today." Of course, nobody ever calls back. So the next day, you call again, and they pretend they have no record... I've been unable to get my 6 day paper delivery delivered more than 1 day per week. Going on 4 months now.
Over 8 times now, they've told me that the matter is being resolved. As the previous pissed consumer commented, they keep crediting me for missed papers, but are completely unable to do anything to solve the problem. I think this is intentional. But I do not understand why Dow Jones would want to make a mockery of their customers.
I would never never subscribe to any more of their publications. It's ridiculous.
I live in southern CA, and re-subscribed to the WSJ five weeks ago. Right on schedule, after 3 weeks of daily delivery, the same old non-delivery problems started.
WSJ's setup appears to be intentional: Deliver the paper for the first 3 weeks - then stop. They keep your money and dangle you with intermittent deliveries until the subscription expires.
This time, however, I am demanding a refund from Rupert Murdock directly. Isn't this scheme commonly known as a "bait and switch"?