Allan T Khz

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No appeal, no reply

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Updated by user Dec 23, 2021

No contact from them at all, I would never use or recommend them again, plus I have found other companies out there with very much the same product, only better

Original review Nov 23, 2021
I purchased a train simulator for my 13ys son, however, un-like the first couple of train simulators we purchesed, this particular one did not download onto the steam platform like the others did with massage stating that our graphics card was not suitable for this recent train simulator and it would not work on our pc. We were trying to work out for a long time what could be the problem giving the fact the first two we purchased worked completely fine so after a while, I decided to contact the company to ask for a refund on the current simulator as we were unable to upload it to Steam, or reply was: since you purchased the simulator outwith their return 2 week policy, our attampt for refund was turned down, I returnd a response explaining that if they were to refund me, I would purchase the same train simulator to operate on his xbox instead however, Dovetail did not respond to my appeal, due to my son being really disappointed with not being able to use his recent train simulator, I was forced to re-purchase it again for his xbox, it is sad if the company cannot take it to refund an unused and unusable product in return for a re-purchase on a diffrent platform in the same household, as a result of this I have paid for 2 of the same simulators with one un-useble. I understand the 2 week policy but come on if you re-purchase again they should have re-looked at this appeal again, but nothing came back as an offer or a further reason regards the product, after all he is only a young lad to be dissapointed by this outcome and so am I to be honest.
Allan Timmins
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