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Oh how I miss the days when our credit union serviced their own mortgages... Now after refinancing for a lower rate, we get stuck with the "Mortgage Loan Servicer of the Apocalypse": Dovenmuehle! Lousy customer service. NO FLEXIBLE PAYMENT OPTIONS (we used to split our payment, but NO MORE) My latest gripe is that they STILL do not have their 1098 forms ready!!! I've had my W-2 forms for weeks now, and STILL CANNOT FILE MY TAXES. Is it THAT HARD... Read more

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This is by far the Worst mortgage company ever, we had a family emergency and notified the bank that the payment would be late, they called every day, sent certified letters, tried to get us into mitigation and even came to the house at midnight walking around the property and putting notices on the door! We feel like we are being stalked and harassed by bank employees. This bank is horrible I would not wish them on my worst enemy. We have... Read more

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They called me at 9pm to tell me that they need a check ! After they sent one back to my bank account!! They are the worst Mortgage Company

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This is just to help out peiple who need assistance and are getting nowhere wuth this company. I suggest writing a formal compaint letter and stating you are guving them 10 days to resolve the matter or you will make a report to the office of fair trading. Send the letter to the followong emails. amanda.sola@dmicorp.com kristine.hartman@dmicorp.com kimberly.martinez@dmicorp.com david.allison@dmicorp.com william.mynatt@dmicorp.com... Read more

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My mortgage has been sold off once again. :( I didn't receive anything from Dovenmuehle Mortgage letting me know this until 14 days after my mortgage was supposed be paid to them. After multiple calls to customer service I tried to set up an online payment only to have the system fail to email me the six-digit passcode to complete the registration. It would only say Need assistance? Call 1-800-669-4268. When I called the number they said they... Read more

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Beware they are unethical and will lie to you and overdraft payments. Website is a fraudulent front.

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I have been paying for 10 years and now they stopped taking my payments all of a sudden,,,, no one knows why, they brought my fico from 748 down to 509,,, now I cant even refinance or by anything,, they wont cooperate call and get shuffled around to different operators,, no one can give me a straight answer,, my mortgage rate is 6.625% you would figure they would want to reaffirm a high rate . but no ,, my bankruptcy was discharged in 2007,,,... Read more

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They do not know how to maintain an escrow account. I received a letter from my hazard insurance company that they have billed my escrow for the up coming year. Then I received a packet with the new declaration packets so I am assuming everything is ok because whey would the send new declarations pages if the payment has not been made. A few weeks later I received a letter that my hazard insurance policy is going to be cancelled for non payment... Read more

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Everytime I spoke with someone they told me something different about receiving my escrow refund, seems that they have an issue with processing payments also, I was told that they did not receive my payment, but was sent a receipt stating that they did, I am not sure what the issue is but I definitely feel as something is very wrong, there has been so many red flags, I do not wish this company on anyone Read more

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Had an issue that I was assured would be taken care of in 3-5 days. Two weeks later it was unresolved. I spoke to a Supervisor named April. Apparently they made a decision not to handle the issue the way I was told it would be handled, and never bothered to call and tell me. When I asked why they didn't contact me, the response was 'We don't make outbound calls. You should have called us.' As if that wasn't bad enough, when I asked to speak to... Read more

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