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Oh how I miss the days when our credit union serviced their own mortgages... Now after refinancing for a lower rate, we get stuck with the "Mortgage Loan Servicer of the Apocalypse": Dovenmuehle! Lousy customer service. NO FLEXIBLE PAYMENT OPTIONS (we used to split our payment, but NO MORE) My latest gripe is that they STILL do not have their 1098 forms ready!!! I've had my W-2 forms for weeks now, and STILL CANNOT FILE MY TAXES. Is it THAT HARD...
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This is by far the Worst mortgage company ever, we had a family emergency and notified the bank that the payment would be late, they called every day, sent certified letters, tried to get us into mitigation and even came to the house at midnight walking around the property and putting notices on the door! We feel like we are being stalked and harassed by bank employees. This bank is horrible I would not wish them on my worst enemy. We have...
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1.0
I didn't like
  • Horrifying
  • Do not use this company
  • Attitude
#995978
This is just to help out peiple who need assistance and are getting nowhere wuth this company. I suggest writing a formal compaint letter and stating you are guving them 10 days to resolve the matter or you will make a report to the office of fair trading. Send the letter to the followong emails. amanda.sola@dmicorp.com kristine.hartman@dmicorp.com kimberly.martinez@dmicorp.com david.allison@dmicorp.com william.mynatt@dmicorp.com...
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#987364

Dovenmuehle Mortgage Customer Care Review

#992542
1.1
They called me at 9pm to tell me that they need a check ! After they sent one back to my bank account!! They are the worst Mortgage Company
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Dovenmuehle Mortgage Website Review

#972334
1.0
Beware they are unethical and will lie to you and overdraft payments. Website is a fraudulent front.
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Dovenmuehle Mortgage Customer Care Review

#917493
Worst customer service ever encountered. Worst online service..."account not found". Extremely poor at solving any issue. Worst experience with a company ever
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Other product Review

#814981
1.0
The company takes a long time to process payment and when the company do process it they will hit you with a late charge. This company is not i would not recommend for any outstandingly homeowners
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My mortgage has been sold off once again. :( I didn't receive anything from Dovenmuehle Mortgage letting me know this until 14 days after my mortgage was supposed be paid to them. After multiple calls to customer service I tried to set up an online payment only to have the system fail to email me the six-digit passcode to complete the registration. It would only say Need assistance? Call 1-800-669-4268. When I called the number they said they...
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Anonymous

Jasmine I would write a letter and email it to the following emails And say you give them 10 days to resolve the matter or you will make a report with the office of Fair trading.
a...

Anonymous

Anonymous I had the same problem. I received a letter with my new account number on it but when I called to confirm the loan number know one could help me.

1.0
I didn't like
  • Website and customer service
#973200
I have been paying for 10 years and now they stopped taking my payments all of a sudden,,,, no one knows why, they brought my fico from 748 down to 509,,, now I cant even refinance or by anything,, they wont cooperate call and get shuffled around to different operators,, no one can give me a straight answer,, my mortgage rate is 6.625% you would figure they would want to reaffirm a high rate . but no ,, my bankruptcy was discharged in 2007,,,...
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#968317
They do not know how to maintain an escrow account. I received a letter from my hazard insurance company that they have billed my escrow for the up coming year. Then I received a packet with the new declaration packets so I am assuming everything is ok because whey would the send new declarations pages if the payment has not been made. A few weeks later I received a letter that my hazard insurance policy is going to be cancelled for non payment...
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Anonymous

Anonymous I myself am having an escrow issue. I'm haven't gotten a resolution yet but I got an immediate response when I sent them an email. I used the following emails and got an resp...

Anonymous

Anonymous When it comes to escrow account they are terrible! They never paid my Wind and Hail from my escrow acct. after repeated calls and 3 weeks later it was finally paid.

1.0
I didn't like
  • Worst customer service ever
#957955
Everytime I spoke with someone they told me something different about receiving my escrow refund, seems that they have an issue with processing payments also, I was told that they did not receive my payment, but was sent a receipt stating that they did, I am not sure what the issue is but I definitely feel as something is very wrong, there has been so many red flags, I do not wish this company on anyone
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Anonymous

Anonymous would write a letter and email it to the following emails And say you give them 10 days to resolve the matter or you will make a report with the office of Fair trading.
am...

Had an issue that I was assured would be taken care of in 3-5 days. Two weeks later it was unresolved. I spoke to a Supervisor named April. Apparently they made a decision not to handle the issue the way I was told it would be handled, and never bothered to call and tell me. When I asked why they didn't contact me, the response was 'We don't make outbound calls. You should have called us.' As if that wasn't bad enough, when I asked to speak to...
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1.2
I didn't like
  • Poor service
#942562
I sold my home in August. I called Dovenmuehle to change my address to the new home. They said they needed signatures from both parties and sent me a form. I filled it out properly and emailed it to the address provided. Weeks and no escrow refund. So I called and they stated I never sent in the address change, wrong. Sent the form again and waited. Still no refund. So I contacted them again and there were no answer except I had to wait 30 days....
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I didn't like
  • Poor service
  • Bad management
#938086

Contact Dovenmuehle Mortgage

Headquarters Address:
Dovenmuehle Mortgage
1 Corporate Drive Suite 360
Lake Zurich, IL 60047
Phone:
(800) 669-4268
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Called to change mailing address. Told me it had to be in writing with signatures from both property owners. Completed form and mailed in, it was on the back of our payment coupon. Continued to get mail at wrong address. Called and called and called for two months, still wrong address. Called customer service supervisor, bigger (expletive) than the others, still they do not have the correct address and will not fix it. They do continue to...
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1.0
I didn't like
  • Incredibly poor customer service
#932865