This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer support and product quality

Doughboy Pools - Poor customer support and product quality
Doughboy Pools - Poor customer support and product quality
I messaged Doughboy with a product issue I was having. I did not receive a response until about a month later, this is after multiple follow-ups. I provided images of their faulty product and proof of purchase. They simply responded that this wasn't covered under warranty and that it basically was my fault the product failed. They simply don't want to own up to the poorly engineered products they produce and essentially want me to leave them alone. The easiest thing they could do is blame the customer without actual proof. How do they know this was the customer's fault? They asked zero questions and just assumed. Never purchasing a Doughboy product again. Terrible customer service and quality.

User's recommendation: Find another pool company.

View full review
ID
#2430512 Review #2430512 is a subjective opinion of poster.
Cons
  • Poor structural design
Loss
$50
Preferred solution
Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article