Doughboy Pools

The rust I holding the liner loosened the liner and made the trex bow out. We need the rusted plates redone, new liner replaced, and trex that hold the liner in place replaced.

Through their website, I sent 3 emails outlining my issue regarding a coupon they were contacting me about. Each time I received a response thanking me for using their dealer finder.

There was no phone number on their website, only a message program that was not answered. I received a number from pissed off consumer. They answered and have me an answer on a few minutes. Fortunately I didn't have a real problem or is still be watching the water leaking from my pool!

Awful customer service at best. Thom Horn 717773****

$20,000 and 7 years later pool side falling in because they didn't cement the supports. Won't admit wrong and fix it.

The co-owner Melissa is a real bit-h to deal with. Will never recommend buying anything from Hot Springs Pools and Spas in Onalaska WI.they did it wrong and won't fix it I shouldn't

We have a Doughboy pool that is only on its third summer of use. I have a rust line all around the outside of the pool and in one spot it has ALREADY rusted through the size of a pencil.

The design of the liner clipping on allows chlorinated water get between the wall and the liner and starts rust.

Oh and try getting in touch with Doughboy. Ha!!

We regrettably bought a Doughboy. our lines tore twice and Doughboy sent us a new one twice but we had to pay for installation even though Doughboy admitted it was a defective Liner.

Doughboy customer service is horrible. Bree, the manager of customer service needs to take some classes on customer service and what is the right thing to do when you sell someone a terrible product.

Avoid!!! Buy any other pool.

The pools pamphlet says ALL resin coated steel is 100% lifetime warranted . After 3 years it started to show signs of rust spots ,a couple years later i called due to leaking rust spots ..

end result they pro rated the pool and it cost me thousands more to replace what was supposed to be 100% life time warranted. A friend has the same issue and its costing them thousands also for a 3 yo pool rotting

Paid 16,000.00 for pool and installation and 1.5 years of use and rust holes all the way threw steel pool wall.

Will not honor warranty.

Supervisor wouldn't even deal with the issue she hung up on my husband.

Don't buy dough boy pools

Poor quality engineering of parts. Pieces do not properly fit together, instructions had very poor graphics and lacked organization.

Pool was supposed to be all grey and brown but comes with undisclosed 4 foot by 52 white panel for the skimmer wall making it very tacky.

Custom tee service is closed in the weekend. Packed very poorly I had multiple pieces crushed, bent, and scratched.

We have enjoyed a 20 X 16 Doughboy pool. The decorative covers at the pools' turns are falling off broken.

This is happening to the majority of our turns. The pool quality is quite good but the ugly turns without these decorative pieces.

Can you assist?

Scott Eisenman

I messaged Doughboy with a product issue I was having. I did not receive a response until about a month later, this is after multiple follow-ups.

I provided images of their faulty product and proof of purchase. They simply responded that this wasn't covered under warranty and that it basically was my fault the product failed. They simply don't want to own up to the poorly engineered products they produce and essentially want me to leave them alone. The easiest thing they could do is blame the customer without actual proof.

How do they know this was the customer's fault?

They asked zero questions and just assumed.

Never purchasing a Doughboy product again. Terrible customer service and quality.