Doughboy Pools
Doughboy Pools Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Doughboy Pools has 1.2 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good value.
Cons: Poor structural design, Dont sell purchased pool on their own website, Hard to contact.Recent recommendations regarding this business are as follows: "Liner that laps over top of wall. Not clip on", "DO NOT BUY DOUGHBOY products ,there's no fine print anywhere.u find out the hard way and have to pay", "Don't buy there pools there junk", "Byer beware. They don't back product from a to z", "Find another pool company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Doughboy Pools has 1.2 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good value.
Cons: Poor structural design, Dont sell purchased pool on their own website, Hard to contact.Recent recommendations regarding this business are as follows: "Liner that laps over top of wall. Not clip on", "DO NOT BUY DOUGHBOY products ,there's no fine print anywhere.u find out the hard way and have to pay", "Don't buy there pools there junk", "Byer beware. They don't back product from a to z", "Find another pool company".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Atlanta, Georgia
RUSTED WALLS. WORSE NOW THAN PICTURES
We have a Doughboy pool that is only on its third summer of use. I have a rust line all around the outside of the pool and in one spot it has ALREADY rusted through the size of a pencil.
The design of the liner clipping on allows chlorinated water get between the wall and the liner and starts rust.
Oh and try getting in touch with Doughboy. Ha!!
User's recommendation: Liner that laps over top of wall. Not clip on
Chicago, Illinois
Terrible customer service/ pools are overrated
We regrettably bought a Doughboy. our lines tore twice and Doughboy sent us a new one twice but we had to pay for installation even though Doughboy admitted it was a defective Liner.
Doughboy customer service is horrible. Bree, the manager of customer service needs to take some classes on customer service and what is the right thing to do when you sell someone a terrible product.
Avoid!!! Buy any other pool.
Ronkonkoma, New York
Not happy
The pools pamphlet says ALL resin coated steel is 100% lifetime warranted . After 3 years it started to show signs of rust spots ,a couple years later i called due to leaking rust spots ..
end result they pro rated the pool and it cost me thousands more to replace what was supposed to be 100% life time warranted. A friend has the same issue and its costing them thousands also for a 3 yo pool rotting
User's recommendation: DO NOT BUY DOUGHBOY products ,there's no fine print anywhere..u find out the hard way and have to pay
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norristown, Pennsylvania
Product liner failure
Received my pool May 2021. Less than TWO years as I opened my pool for the upcoming season I found my liner was completly unattached from the other material where it should of been joined together.
I purchased the larger pool, 18x34 and paid slot if money.$8,250.
Although the liner was covered I was informed they will not pay for installation of their failed liner. I was not informed of any other warranty option on the liner. The very top of the warranty says 25 year. The first thing you see.
After speaking with 3 professional experts with 70 years of combined experience they have never seen a liner fsilureof thus kind and seemed unprecedented based on Doughboys quality of product.
With that said brings me to why I purchased a Doughboy pool to begin with.
After doing alot of research on above ground pools I wanted to go with a American made company which outperforms the competition with unparalleled LONGEVUTY. Efficiency. And safety, and a leader in the industry backed by a 25 year warranty. THIS IS DOUGHBOYSS CLAIM ON THEYRE WEBSITE.
Along with saying all phases of production process to meet your stringent standards of quality for your investment dollars. Proud to be American. This is why I purchased a Doughboy pool.
I could of went anywhere to purchase a pool, on line, overseas but did not want to go with a product that would fail me from the INFANCY AGE OF MY PURCHASE. I chose to purchase a American made product and support a local business only to find that I was failed anyway by the MFG.
Why should I incur a expense of reinstsllation in thus case for a product failure.
I already paid for it once LESS THAN 2 YEARS AGO. Thus was not my fault. The reinstallation cost is $1,600 not to mention cost to refill the pool. Would not even pay for freight to ship new liner.
Retailer was kind enough to help split the freight charge.
I would like to know if you will be taking care of installation fee for this UNUSUAL CIRCUMSTANCE or at very least split the cost.
My response was it does not cover installation in warranty. The warranty however does not state product failure only product defect.
I understand the warranty as it applies but this circumstance is different.
Buyer beware of they're advertisement
User's recommendation: Byer beware. They don't back product from a to z
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible
Paid 16,000.00 for pool and installation and 1.5 years of use and rust holes all the way threw steel pool wall.
Will not honor warranty.
Supervisor wouldn't even deal with the issue she hung up on my husband.
Don't buy dough boy pools
- There junk
Preferred solution: Full refund
User's recommendation: Don't buy there pools there junk
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Galesburg, Illinois
Poor quality
Poor quality engineering of parts. Pieces do not properly fit together, instructions had very poor graphics and lacked organization.
Pool was supposed to be all grey and brown but comes with undisclosed 4 foot by 52 white panel for the skimmer wall making it very tacky.
Custom tee service is closed in the weekend. Packed very poorly I had multiple pieces crushed, bent, and scratched.
- Poor packaging skills
- Dont sell purchased pool on their own website
- Poor structural design
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Omaha, Nebraska
End caps to cover seems at corners (decorative)
We have enjoyed a 20 X 16 Doughboy pool. The decorative covers at the pools' turns are falling off broken.
This is happening to the majority of our turns. The pool quality is quite good but the ugly turns without these decorative pieces.
Can you assist?
Scott Eisenman
- Good value
- Need decorative parts
Preferred solution: Replacement parts
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer support and product quality
I messaged Doughboy with a product issue I was having. I did not receive a response until about a month later, this is after multiple follow-ups.
I provided images of their faulty product and proof of purchase. They simply responded that this wasn't covered under warranty and that it basically was my fault the product failed. They simply don't want to own up to the poorly engineered products they produce and essentially want me to leave them alone. The easiest thing they could do is blame the customer without actual proof.
How do they know this was the customer's fault?
They asked zero questions and just assumed.
Never purchasing a Doughboy product again. Terrible customer service and quality.
- Poor structural design
Preferred solution: Full refund
User's recommendation: Find another pool company
Companies Similar to Doughboy Pools
Pools Above Ground
“There is NO customer support at this place. I think they have one guy working it. Every time you call,...“
FamilyPoolFun
“I went in to Family Dollar to return some items and clothing. Manager told me the clothing smell like...“
Intex Recreation
“Nothing just letting you know how well your product held up for 17 years and how well it was strong pool“
Kayak Pools
“My pool was installed by poorly trained people. The rails around the pool and the ladder have two or...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I wanted to update my above post to reflect that Doughboy did reach back out to me today and offered a $800. Pool store credit Thsnk you for that