Anonymous
map-marker Chicago, Illinois

Terrible customer service/ pools are overrated

We regrettably bought a Doughboy. our lines tore twice and Doughboy sent us a new one twice but we had to pay for installation even though Doughboy admitted it was a defective Liner.

Doughboy customer service is horrible. Bree, the manager of customer service needs to take some classes on customer service and what is the right thing to do when you sell someone a terrible product.

Avoid!!! Buy any other pool.

View full review
Jason L Eyd
map-marker Ronkonkoma, New York

Not happy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Doughboy Pools - Not happy

The pools pamphlet says ALL resin coated steel is 100% lifetime warranted . After 3 years it started to show signs of rust spots ,a couple years later i called due to leaking rust spots ..

end result they pro rated the pool and it cost me thousands more to replace what was supposed to be 100% life time warranted. A friend has the same issue and its costing them thousands also for a 3 yo pool rotting

View full review

User's recommendation: DO NOT BUY DOUGHBOY products ,there's no fine print anywhere..u find out the hard way and have to pay

Jeanne O Wir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norristown, Pennsylvania

Product liner failure

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Received my pool May 2021. Less than TWO years as I opened my pool for the upcoming season I found my liner was completly unattached from the other material where it should of been joined together.

I purchased the larger pool, 18x34 and paid slot if money.$8,250.

Although the liner was covered I was informed they will not pay for installation of their failed liner. I was not informed of any other warranty option on the liner. The very top of the warranty says 25 year. The first thing you see.

After speaking with 3 professional experts with 70 years of combined experience they have never seen a liner fsilureof thus kind and seemed unprecedented based on Doughboys quality of product.

With that said brings me to why I purchased a Doughboy pool to begin with.

After doing alot of research on above ground pools I wanted to go with a American made company which outperforms the competition with unparalleled LONGEVUTY. Efficiency. And safety, and a leader in the industry backed by a 25 year warranty. THIS IS DOUGHBOYSS CLAIM ON THEYRE WEBSITE.

Along with saying all phases of production process to meet your stringent standards of quality for your investment dollars. Proud to be American. This is why I purchased a Doughboy pool.

I could of went anywhere to purchase a pool, on line, overseas but did not want to go with a product that would fail me from the INFANCY AGE OF MY PURCHASE. I chose to purchase a American made product and support a local business only to find that I was failed anyway by the MFG.

Why should I incur a expense of reinstsllation in thus case for a product failure.

I already paid for it once LESS THAN 2 YEARS AGO. Thus was not my fault. The reinstallation cost is $1,600 not to mention cost to refill the pool. Would not even pay for freight to ship new liner.

Retailer was kind enough to help split the freight charge.

I would like to know if you will be taking care of installation fee for this UNUSUAL CIRCUMSTANCE or at very least split the cost.

My response was it does not cover installation in warranty. The warranty however does not state product failure only product defect.

I understand the warranty as it applies but this circumstance is different.

Buyer beware of they're advertisement

View full review

User's recommendation: Byer beware. They don't back product from a to z

1 comment
Jeanne O Wir

I wanted to update my above post to reflect that Doughboy did reach back out to me today and offered a $800. Pool store credit Thsnk you for that

Kelly H Wez

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Paid 16,000.00 for pool and installation and 1.5 years of use and rust holes all the way threw steel pool wall.

Will not honor warranty.

Supervisor wouldn't even deal with the issue she hung up on my husband.

Don't buy dough boy pools

View full review
Loss:
$16
Cons:
  • There junk

Preferred solution: Full refund

User's recommendation: Don't buy there pools there junk

Ricardo R Kbj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Galesburg, Illinois

Poor quality

Doughboy Pools - Poor quality

Poor quality engineering of parts. Pieces do not properly fit together, instructions had very poor graphics and lacked organization.

Pool was supposed to be all grey and brown but comes with undisclosed 4 foot by 52 white panel for the skimmer wall making it very tacky.

Custom tee service is closed in the weekend. Packed very poorly I had multiple pieces crushed, bent, and scratched.

View full review
Cons:
  • Poor packaging skills
  • Hard to contact
  • Poor structural design

Preferred solution: Price reduction

Scott E Lwh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Omaha, Nebraska

End caps to cover seems at corners (decorative)

We have enjoyed a 20 X 16 Doughboy pool. The decorative covers at the pools' turns are falling off broken.

This is happening to the majority of our turns. The pool quality is quite good but the ugly turns without these decorative pieces.

Can you assist?

Scott Eisenman

View full review
Pros:
  • Good value
Cons:
  • Need decorative parts

Preferred solution: Replacement parts

Mike S Sxg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer support and product quality

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Doughboy Pools - Poor customer support and product quality
Doughboy Pools - Poor customer support and product quality - Image 2

I messaged Doughboy with a product issue I was having. I did not receive a response until about a month later, this is after multiple follow-ups.

I provided images of their faulty product and proof of purchase. They simply responded that this wasn't covered under warranty and that it basically was my fault the product failed. They simply don't want to own up to the poorly engineered products they produce and essentially want me to leave them alone. The easiest thing they could do is blame the customer without actual proof.

How do they know this was the customer's fault?

They asked zero questions and just assumed.

Never purchasing a Doughboy product again. Terrible customer service and quality.

View full review
Loss:
$50
Cons:
  • Poor structural design

Preferred solution: Full refund

User's recommendation: Find another pool company

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article