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Honest review of Doug Russell Marine from a repeat customer

Honest review of Doug Russell Marine from a repeat customer
I have bought a long block & parts for customers from Doug Russell for 4 years now. I have never had to return an item. He's been extremely careful to verify Mercruiser part #'s to get the right part or engine to me. He's remarkably knowledgeable about GM & Mercruiser...
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ID
#3563561 Review #3563561 is a subjective opinion of poster.
Location
Kearny, New Jersey
Pros
  • Fast shipping

Great service,highly recomend.

Doug and his crew were very professional and nice to talk to. Got my item quickly and in good condition. They are the first stop for me and my Mercruiser needs.Like
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1 comment
#1564265

Doug Russell Marine is a Crook !Will not return calls or make good on new marine parts all junk he sold me! Won't make good on huge purchase being investigated by insurance company who knows facts and law next! Any Bosten lawyers call Andrew 1-80*-***-**** owes me over $7,000!!!I read he has done this many times so no easy task getting my money back but I will!!!No brag just fact!!!

ID
#1285810 Review #1285810 is a subjective opinion of poster.
Reason of review
Good customer service

Lack of follow through

Purchased 318 Chrysler engine. When I went to pick it up the engine was not ready. I made the purchase 3 weeks ahead of time, rented a trailer and drove from South of Boston all the way to Worcester. Then they told me they would have it ready and ship it to me in 3 days so I could have my mechanic and the crane ready to do the job. The engine never arrived and I will not have to argue with them for a refund.
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ID
#1269723 Review #1269723 is a subjective opinion of poster.
Location
Worcester, Massachusetts
Reason of review
Order processing issue

Worked There 9 Years Ago-Nothing's Changed It Seems

Just feeling nostalgic, so I Googled where I worked in 2007... The Son has a Social Personality Disorder bordering on the bizarre, and I can clearly see that their "Policies" haven't changed. Working there reminded me of Gulag-esque conditions. Get this: he asked me to move some old Surf Boards on eBay. After some detective work, I discovered that these boards were out-of-production and thus highly collectible! So, I started to list them as Highly Collectible OOP boards (I have a background in selling Collectibles). 20 minute later he's yelling at me, like he was embarrassed that he still had them after all these years, and NOT to mention the vintage, like he wanted to screw the buyer. Do yourself a favor, and don't.
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1 comment
#1564257

Big problems right now will not return calls spent $7,000 sent all bad stuff??Any good Bosten lawyers out there??Whos on 1st every time you call there Cara nice but will not respond many requests?SAD!

ID
#1059010 Review #1059010 is a subjective opinion of poster.

Wants to give 50 cents on the dollar to return improper parts bought on ebay

I bought what was suppose to be a 1968 chevelle quarter panel on ebay from Doug Russell on 10-8-14.I put it in storage until I was ready to start on the sheet metal restoration of my car.Started installing sheet metal on car and when I got to the quarter installation I learned the quarter did not fit mu car it was for a 1969 chevelle.Called Doug Russell in person and he said he would only give me $500.00 in return for the quarter although I paid him $1299.00.What kind of business man is this.You can draw your own conclusions but I would not do business with him.I still have all of the ebay transactions on my laptop and receipts for proof.
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ID
#1000751 Review #1000751 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1400
Preferred solution
Full refund

Rip off,,,