On Friday, March 1, 2019, I spoke to them to see if my order placed earlier that week for 2 boxes of handgun ammunition had shipped and was told it did not. When I placed the order, I was told it was 2-day shipping to Henderson, Nevada. They assured me the order would ship on Monday, March 4, 2019. On Monday (March 4) I called to confirm that my order shipped. They told me it did not, but they assured me it would ship that day and assured me I would have it Tuesday (March 5) or Wednesday (March 6). I asked them to e-mail me a tracking number so I could track my order, and they assured me I would be sent a tracking number. On Tuesday, March 5, I received notice from my credit card company that a charge for the purchase was made to my credit card account. I assumed that my order shipped that day and not on Monday. Since I never received notice from Doubletap that the order shipped or the tracking number, I called the company at 9:40 AM Mountain Time to inquire about my shipment and got a recording that confirmed I called during business hours and instructed me to leave a message. I left a message, but never received a return phone call nor an e-mail with the tracking number or confirmation the order shipped. When I didn't receive my order, I called again on March 6 just before 4:00 PM Mountain Time
and got a recording and left a message, but received no return call. I called five times on March 7 from morning to afternoon - 9:30 AM, 1:45 PM, 2:06 PM, 4:07 PM and 5:40 PM Mountain Time - and reached their recording each time and never received a return call. What is interesting is that prior to my 5:40 PM call, the recording with a male voice stated their normal business hours were 8:00 AM to 6:00 PM Mountain Time, Monday through Thursday, and 8:00 AM to 12:00 PM on Friday. However, when I called at 5:40 PM on March 7 (Thursday), the recording was changed to a female voice. It said Doubletap was now closed and that its normal business hours Monday through Thursday were 8:00 AM to 5:00 PM, rather than 6:00 PM. I called three times the morning of Friday, March 8, between 8:45 and 10:45 AM and reached their recording each time. Again, I left a message and got no return call. Out of desperation, I even called the CEO, at around 10:00 AM and left a message for him on his voicemail and sent him an e-mail and never got a response. I sent Doubletap an e-mail through its website on Saturday, March 9, to inquire about what happened to my order and received no response. I also called them and the CEO on Monday, March 11, and left messages on their voicemails and received no response. Since I never received my order, I notified my credit card company that I am disputing the charge and wanted it removed from my account. I wanted to try Doubletap ammunition to see how it compared to Buffalo Bore and Underwood. I guess this experience answered my question.