New Reviewer

Horrible Business ethics

Avoid. Vists Computer Innov8tions insteadAvoidi am a Shop owner in Louisville Ky, upon looking for a service provider close by, Contacted Mr Howell July 22, appx 11:15am to discuss an issue with our clients damaged Dell MB. Explained to him the Full scope of the issue, and what was needed. Then asked him what he needed from us to perform the repair. He stated " The Motherboard, Battery and Charger" since we had already dismantled. He Never mentioned a form to fill out. Shipped the items he said he needed next day, USPS Priority. Monday, box was delivered, and James Failed to reply to my first email, requesting confirmation of receipt. Tuesday, July 28th, Attempted to call this tech 3 times. Wasn't sure i dialed correctly, as he has No outgoing message <;;;;;;;; really professional&amp;amp;amp;amp;amp;amp;amp;gt; Upon texting, he finally responded, he would test it that day. He then sent a link to a form to fill out, This didn't cause me any issue. Began filling out, but at the end, had questions about the 65$ fee.. and tried to call him, to which he again ignored. Said he was on a Server job. I asked him to please call, when he was free, since he neglected to return my call the day prior as promised. His reply, "I am not going to neglect to send it back. Email me a label please" This was his reply, when i needed help completing his online form. the issue was with His server, causing a Loopback popup, and would not allow completion. he waited 2 days to give the box to a UPS Driver, completely disregarding his Customer service duties. We are out nearly 60$, and a loss of a week on customers repair, because he did not want to assist with a issue on his site, or help explain an issue with his price point. We have been in business since 1995, located in 2 states, with a 5 star, A+ Rating. Upon notifying James we were going to post a negative review because of his inability to accept responsibility, and communicate with a Customer, He Spitefully jumps online, and leaves a 1 star review. And to make things worse, Lies, and says " number of systems to fix without filling out the form". Because we told him of our disappointment in his failure to communicate. In closing, This shop fails to stand up to Ethical Customer service standards, that All business owners who care about clients should. Refuses to answer his phone, return calls, or be Upfront about his needs. 8 days After i ship him our clients board, he Finally gives it to a UPS Driver. Poor business ethics. Read his other reviews, and Avoid. Computer Innov8tions and Bryant PC Support are close by to him, and offer Much better support, without the hassle. Customer reviews over the years, speak Loud and clear. regardless of how we tried to explain what he did was wrong, he continues to pass blame

User's recommendation: Avoid.

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ID
#2091455 Review #2091455 is a subjective opinion of poster.
Location
Louisville, Kentucky
Cons
  • Doesnt want to answer customer questions about checkin form
  • Does not communicate
Loss
$65
Preferred solution
Apology
New Reviewer

Con Artist and thief! Stay away!

Update by user Sep 13, 2019

Other than being cussed out and hung up on from the business owner for asking for my TV and money back, no.

Original review posted by user Sep 11, 2019
I wish I had done research on this company before I did business with him instead of after. Charged me $60, never called me back, claims to have lost my TV and refuses to return the TV and my so-called deposit. It seems that he has a long history of ripping people off but apparently continues to get away with it, as it appears that he's been doing it for at least 8 years, if not longer. I can only hope that someone finds this review and others BEFORE they give him money. He also appears to have been arrested for stalking, https://right2know.timesfreepress.com/mugsDetail.aspx?id=100431 as well as theft of property https://right2know.timesfreepress.com/mugsDetail.aspx?id=107632 which would leave me greatly concerned about the personal information that he may be taking off of people's personal computers and may explain why he never seems to be able to locate people's equipment after he's asked to return them. BEWARE!!!
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ID
#1651458 Review #1651458 is a subjective opinion of poster.
Cons
  • Sells or throws away your equipment
  • Steals your money
  • Does not do work that he bills for
Reason of review
Steals money and equipment and uses his business as a front to do so
Loss
$440
Preferred solution
Deliver product or service ordered

Got ripped off

This business is managed in a pusillanimous, puerile manner. Deal with them at your own peril. Never fixed the item but took the money. Will not honor a request for a refund. Check out BBB or Chattanooga as I should have done first. Now I am telling all about my experience in the hope of them avoiding my frustration. Be aware. Do you research. Not only tried to insist that I should not be allowed to request a refund after four attempts on his part to make a good repair. But then never even acknowledged his ineptitude. Again, please please please search this business out before you engage his services.
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ID
#1110499 Review #1110499 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Reason of review
Warranty issue
Loss
$150
Preferred solution
Full refund
New Reviewer

Took money upfront. Never fixed the item