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When Hot Turkey is COLD

I have been a customer at the Double T Diner in Pasadena for many years. I visit or get delivery two or three times per month. I think they have the best hot turkey sandwiches in the area. I was disturbed by the treatment I received yesterday while having lunch with some friends. When my soup arrived it was cold. I told my waiter and he returned with some very hot soup, which was fine. When my hot turkey and potatoes arrived they were cold also. I mean barely above room temperature. I told the waiter but he didn't seem interested this time. I then asked to see a manager. The manager arrived and tried to tell me the meal was hot because he could feel the bottom of my plate and detect heat. What I felt was mostly room temperature with maybe slightly warmer in the middle. Anyway instead of rectifying the situation by by heating my dinner the manager instead kept insisting there was nothing wrong with the meal. This was not the first time I ordered this item. I know how hot it is supposed to be and usually is. This plate was not close. By the time he finally agreed to replace my meal my friends were done eating and ready to leave. I told him to remove the item from our bill it was to late to fix it now. He didn't want to do that because I had eaten two bites of it already. I said I had to eat some to find out it wasn't hot. He left the table without saying anything more. When the bill came the items were removed. I was upset when I left because I was made to feel the issue was my fault. If he would have just said we will heat it up at the beginning the problem could have been fixed right away. I will be back again soon with hopefully better results. Ken Willey
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#3854592 Review #3854592 is a subjective opinion of poster.
Pasadena, Maryland

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