Dorman Reviews

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part package parts issue repair customer business quick connectors plain black chevy tahoe
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Tired of waiting 3 months for a upgraded instrament bezel and during this time you sent me the plain black when I paid for the upgraded 2004 Chevy Tahoe with stainless steel rings Cadillac. And I sent

Never again I had ordered the up graded inserment bezel for a 2004 Chevy Tahoe with the chrome rings around guage and after 8 weeks I received the factory plain black. I sent it back you received it and I'm still waiting for my upgraded part been paid for and ordered but not shipped. 3 months now thru Amazon llc . What's going on ? 3 months is a long wait.
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ID
#3248724 Review #3248724 is a subjective opinion of poster.
Pros
  • Various parts solutions
Cons
  • Poor customer service with warranty issues
Preferred solution
Deliver product or service ordered

Manifold repair Part

Hello I am looking for the correct part to fit on my 2016 Silverado 5.3l exhaust manifold, drivers side front and passenger rear. I currently have from Amazon part #917-108 and trying to mount on driver front, it doesnt slide down enough to bolt on. I am now researching #917-142 for a fit. Please help and verify a correct part. Im tired of Amazon chasing because they dont list the proper fit by year range. Thanks Brian

User's recommendation: I understand that I emailed on Black Friday and many businesses are closed maybe this includes Doorman. I still on Monday afternoon currently 2pm EST have not received a response.

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ID
#3107414 Review #3107414 is a subjective opinion of poster.
Location
Schenectady, New York
New Reviewer

Unsatisfied Customer

I've been using Dorman products for years with little issue. Typically the workmanship/quality is what I expect. I was left very unsatisfied with trying to get a warranty on a product with a limited lifetime warranty as the part failed. Dorman would not warranty the product because as they state "the part has to be returned to the original vendor for warranty". Unfortunately, the vendor is out of business and when informed of that Dorman used their policy to leave me holding a very expensive defective part. Buyer beware!!

User's recommendation: Beware of "limited lifetime warranty", they may not stand behind their product.

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ID
#3077768 Review #3077768 is a subjective opinion of poster.
Pros
  • Various parts solutions
Cons
  • Poor customer service with warranty issues
Loss
$280
Preferred solution
warranty defective part

No start

i bought your 601-037 product. after installing it the car started and ran. the problem is now the security light is on and its a no start. help

User's recommendation: Don’t buy there products.

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ID
#2431654 Review #2431654 is a subjective opinion of poster.
Location
Sawyerville, Alabama
New Reviewer

Searching fof dorman affiliated brands to stay away from bad parts

dorman part after part failure , never seen a good part . need to find out what other brands use dorman components and are affiliated with them so i can avoid them .
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ID
#2382496 Review #2382496 is a subjective opinion of poster.
Loss
$2000
Preferred solution
go out of business off the market

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Verified Reviewer
New Reviewer

I never received my package

Hello I never received my package. I should have received it yesterday 10/3/20. It never arrived also I do not have a tracking number available I'm not a happy customer. Plus your business is not open on the weekends.
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ID
#2207520 Review #2207520 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Piece of *** dorman spark plug repair kit for 5.4 and 4.6 ford 2v

Broke off in my cylinder

User's recommendation: Don’t buy!!!!

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ID
#2053565 Review #2053565 is a subjective opinion of poster.
Location
Marion, Illinois
New Reviewer

Poor Quality Quick Connectors

Update by user Nov 15, 2018

So far, there has been no response from Dorman.

Original review posted by user Oct 16, 2018
I purchased a package of Dorman Quick Connectors, 18-22 gauge, female, 0.250 and found they are not good at all. Even though I crimped the first one very good---on 18 gauge stranded copper wire--and in two places, the connector could be pulled off fairly easily. So I tried a second one and got the same results. I tried a third time and got similar results. This time, I took the time to get some vise grip pliers and then used them to crimp the third one and finally, I got a good crimp! This was a waste of my time. It's very important to have good electrical connections so you don't have problems later. I called Dorman about the issue and the man I spoke to didn't seem concerned at all about the issue and suggested that I try returning the connectors, which I did. I normally think of Dorman as providing quality parts but not now.
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ID
#1383529 Review #1383529 is a subjective opinion of poster.
Location
Colmar, Pennsylvania
Cons
  • Customer service
  • Poor quality product
Reason of review
Bad quality
Preferred solution
Provide a better quality product and Customer Service

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