Sofia T Neu

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Verified Buyer
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Scams Customers

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Dorel Home Products - Scams Customers
Dorel Home Products - Scams Customers - Image 2
Dorel Home Products - Scams Customers - Image 3

I purchased a Dorel Home Furnishings Murphy Bed through Wayfair on June 9th, 2023 in the color Espresso for $1,040. The wrong color (Gray Oak) was delivered to me on June 21st, 2023.

When I purchased the product on June 9th, the Espresso was $200 more expensive than the Gray Oak that I incorrectly received. I discovered the issue when I unpacked the boxes on June 23rd, 2023, and I contacted Wayfair for support. Wayfair directed me to Dorel Home Furnishings to resolve the issue. Dorel Home Furnishings did not respond to my email, so Wayfair took it upon themselves to process my refund.

Dorel Home Furnishings has still not responded to my email, but they shipped a new box to me. Because I needed my product before July 1st, 2023, I decided to keep the wrong color product. Dorel Home Furnishings would have learned this if they had responded to my initial email. I am writing this complaint because I feel it is a scam that Dorel Home Furnishings is selling a product for $200 more than the product they ultimately ship to the buyer then fail to respond to the customer.

I am now told Dorel Home Furnishings will not process my refund until I take time off work to wait at home for delivery of a product I no longer want or need.

Fortunately, Wayfair is stepping up to address my issue and process a refund on their end. Unfortunately, Dorel Home Furnishings is still able to continue to get away with bad business practices.

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Loss:
$200
Pros:
  • Product arrived as advertised just in the wrong color
Cons:
  • No response about my issue
  • Zero customer service

Preferred solution: Wayfair has resolved my issue and processed my refund. I want to raise awareness to other consumers that purchasing directly from Dorel could lead to a scam.

User's recommendation: Purchase through a third party like Wayfair for customer service; Dorel did not respond to my issue

Anette B Ewy

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Damaged product

Dorel Home Products - Damaged product
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The bunkbed is defective in the ladder part and won't attach to the bed because it is bent and folded instead of being flat to connect this is such a inconvenience I ordered because I needed it for foster kids and this has been more of a headache then anything some other parts were bent also but I am not to worried about that I just need this fixed.i don't have time to send back and wait for a new item as Walmart suggested.
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Loss:
$225
Pros:
  • I have no clue

Preferred solution: My item's replaced I'm already settling for some parts bent I need the ladder is my main worry and need asap don't have time to send back the whole bed

LeeAnn R Pth

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Verified Reviewer
| map-marker Lower Sackville, Nova Scotia

Cancel order

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I purchased an item from your company through Amazon, a couple hours after the purchase before shipment was completed a refund was requested. Amazon requested a refund as well as I requested 5 to 7 times of refunding this item. A shipping label has been made but product has not been given to UPS as of yet this shipment will be denied Upon destination. Please cancel order as shipping item will just waste your resources and money. UPS tracking 1Z3W9E0620********. This is unethical to send an order when you were able to cancel it through Amazon before shipping. This was done several times.
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User's recommendation: Do not order from this company, their communication skills are nonexistent

Anonymous
map-marker Tampa, Florida

Need parts

I have no complaint other than I am missing a part to complete a bed that I am trying to have ready for my granddaughter's birthday on April 7th if someone can call me 813-31-7**** we can discuss
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Darcy S Fyv

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Verified Reviewer
| map-marker Los Angeles, California

Product

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received product late opened up 1 of the leg poles were damaged customer service is terrible ordered through Nebraska Furniture Mart never again
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Pros:
  • Good product except it came damaged
Cons:
  • Need 101 training in customer service

Preferred solution: Apology

User's recommendation: make sure you know where your product is coming from

Leslie D Duw

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Verified Reviewer
| map-marker Poughkeepsie, New York

Don't expect anything from this company

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My purchase was through Home Depot - no issues with them. Tried to buy a replacement piece and could not find them on the web.

Had to call Home Depot (which acknowledged this company's customer service number is next to impossible to find online) to get contact info. Asked for a replacement piece and was informed that I was lying about damage.

Asked to buy a piece, and was told that they only have enough stock on hand for replacements (which of course, they accused me of lying about). Wouldn't expect anything from this company and would recommend you buy from a manufacturer that can stand behind its product.

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Pros:
  • Product arrived as advertised
Cons:
  • Customer service is terrible
  • Call customers dishonest
  • Do not sell additional parts

Preferred solution: replacement piece

User's recommendation: Find another manufacturer. This one does not stand behind its product.

Anonymous

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Verified Buyer
| map-marker Sandersville, Georgia

Satisfied but I had a problem and you should know.

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Dorel Home Products - Satisfied but I had a problem and you should know.
I purchase this set of tables at Ollies of Augusta, Georgia today because I like the display. Upon assembly one of the holes had a piece of metal in the hole which caused the screw got stripped and I had to modify in order to complete the setup. I think you should know so that the holes are closely inspected and no interfering upon inserting screws.
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User's recommendation: Check holes where screws are needed so you won’t strip screws.

Michael T Jqp

Missing part

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I bought nine cabinet kits and is doing the 5th right. This one is missing a cam bolt, #A22610. I need it right away to put this one together.??
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Pros:
  • Good product

Preferred solution: Deliver product or service ordered

User's recommendation: none yet

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