Jonathan j Jpw

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Uncooked food cross contamination

DoorDash - Uncooked food cross contamination
DoorDash - Uncooked food cross contamination - Image 2
Updated by user Jan 15, 2024

The chili’s restaurant

Original review Jan 15, 2024
I talked with an agent he only refunded me for the missing items instead of the whole order my chicken was cold didnt come with the sides it was cross contamination ranch container inside the same container as the chicken instead of placed inside of bag it was literally a simple order witch is real disappointing!!!
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Loss:
$31

Preferred solution: Full refund

User's recommendation: Dashers should make sure to ask if order correct with the store before leaving to make sure all items are counted for!!!

Kierra Upt

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| map-marker Phoenix, Arizona

You have not refunded me

DoorDash - You have not refunded me
DoorDash - You have not refunded me - Image 2
I ordered wings from long Wong jan 7 . When it got here, all the chili was in the plastic bag not on the wings. I was upset and text door dash support. I told them to come and get the wings they did not, but told me if I wanted $ 8 in credit or refund. I told them I want a refund they told me it would take 3 days, I have not received my refund. So I text support last night and they blew me off and said I never text and there is no refund. This is my first complaint and I have used door dash for years.
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Resolved
Yulia K Tah

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Resolved: Because service it's terrible

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DoorDash - Because service it's terrible
Updated by user Jan 18, 2024

Company fixed the issue and I have been provided with apology. DoorDash is the best. Sometimes the delivery people make mistakes and company solves problems at no time.

Original review Jan 10, 2024
I refuse to continue using Doordash after my recent experiences with their service. My order was for an allergy formula, 60 caplets, and I even selected a substitution option for 36 caplets in case they were out of stock.

However, the Dasher delivered the wrong medication with completely different ingredients, which wasn't even listed as a substitution option. This mistake caused me to waste time calling customer service multiple times to rectify the issue. Even after all of this, I still have to wait 24 hours for a response regarding my redelivery or refund request. Doordash's quality control and attention to customer choices have decreased significantly.

I have switched to using Instacart as an alternative, but their availability of specific medications can be limited. Doordash needs to make significant improvements to their service to regain my trust as a customer.
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Loss:
$31
Pros:
  • Drug stores offer a good discount on some allergy medication
Cons:
  • Dashers stop paying attention to customers

Preferred solution: Deliver product or service ordered

User's recommendation: Start using Instacart.

Anonymous

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| map-marker Los Angeles, California

About a order that I want to be delivered

DoorDash - About a order that I want to be delivered
DoorDash - About a order that I want to be delivered - Image 2
I'm American citizen trying to get a job a friend of mine he's an Indian and he only been in Los Angeles for 2 or 3 days and he signed up with you and connect and he got a job I've been I've been in American for 62 years and I could not get a job why is the problem that's all I want to know why is the problem
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User's recommendation: I will recommend y'all to somebody

Adewale D Xmn

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Robbery - Stay away from this app/service/company

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DoorDash - Robbery - Stay away from this app/service/company

I placed an order with Doordash this evening (2/13/24), and waited over an hour for my delivery. However, it never came.

What is worse is that the dasher marked, online, that the order was delivered. That was a lie! There was also no picture of the delivery. So, I called the Doordash Customer Service number (1-85*-***-****).

I had to call 3 different times, to speak with different represenatives. Each one was not helpful. They stated that all they could do was escalate the issue to a specialist team and that I had to wait another hour, or so, to get a reply/resolution.

Then IF they deemed my complaint credible, they'd refund me. However, it would take another 3 -5 days (minimum) to get my money back.

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Loss:
$29
Cons:
  • Theft and horrible customer service

Preferred solution: Full refund

User's recommendation: Run/Avoid. Patronize at your own risk. Read other reviews, they corroborate my experience.

Marvina F

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STOLE MY MONEY!!

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DoorDash - STOLE MY MONEY!!
I Ordered A 12 Pack Of Bud Light Beers. In Order To Even Order Alcohol You Have To Put Your ID Info In To Be Approved To Order Alcohol. The Dasher Put In The Wrong Info And The App Told Him To Return My Order To 7-11! He Took My Beers And Never Returned!!
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Loss:
$22

Preferred solution: Full refund

User's recommendation: Don’t Use Them!!

Yurdaman T

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I can't create an account

DoorDash - I can't create an account
DoorDash - I can't create an account - Image 2
I created an account but couldn't get in the app on my phone then I deleted that account, could you help me with this issue, thank you so much
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Preferred solution: Deliver product or service ordered

Angela G Rib

Wrong order

DoorDash - Wrong order
Dasher atttempted to deliver wrong order! I ordered 8 piece Bucket extra crispy with a larger fry! Gave it back to Khaidarow
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Loss:
$47
Pros:
  • Quick delivery
Cons:
  • Accidents happen

Preferred solution: Full refund

User's recommendation: Please return my $$

Jamilynn Ccs

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| map-marker Tampa, Florida

Background check completed ready to work

DoorDash - Background check completed ready to work
Hello, my name is Frederick Wiggins jr And I feel as if Im being judged by my looks. Im a clean person ,I have a job right now that I attend part time but Im not making enough money I already help individuals I know that Uber drivers I have valid drivers license and insurance with a good working car, May I proceed to the next step So I can start making deliveries
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User's recommendation: Looks may be deceiving/ stay positive

Caylee F Xjk

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My dasher took some of my food.

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DoorDash - My dasher took some of my food.
DoorDash - My dasher took some of my food. - Image 2
Im very upset to say my dasher stole my cookie. I ordered through crumbl cookie, a 4 pack box of cookies. My box was opened when I got it at the door and 3 cookies were in my box. Very disappointed in door dashers. Theres always a problem when ordering.
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Loss:
$27

Preferred solution: Full refund

User's recommendation: Easier to pick up your order.

Rose R Bqk

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Refund

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DoorDash - Refund
I spent $24.27 at 2:47am last night and all of the food was disgusting. I placed the order thru the app at the Wendy's on ben white. The food was inedible. I had to throw it all away.
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Loss:
$24
Pros:
  • Convenience
Cons:
  • Poor product

Preferred solution: Full refund

User's recommendation: Do not trust this location when you are hungry

sabra k Hkb

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They just snatched 96.00 out of my cash app no authorization then act like it’s a refund and want me to wait 3-4 business days!

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DoorDash - They just snatched 96.00 out of my cash app no authorization then act like it’s a...
DoorDash - They just snatched 96.00 out of my cash app no authorization then act like... - Image 2
DoorDash - They just snatched 96.00 out of my cash app no authorization then act like... - Image 3
This DoorDash wanted me to renew my dash pass I use them but I do not want a daily yearly subscription. I was updating my phone number for an order! Next thing I know cash app notifies me of 96.00 order pending! Now they say I cancelled so its a refund they are snakes Im so dumbfounded these fools get away with this I want my money this is theft!
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Loss:
$96
Pros:
  • Are convenient they are nice for entertaining getting food
Cons:
  • Thieves

Preferred solution: My money back now.

User's recommendation: Never

Kevin D Wzy

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My was wrong and items left out and they won’t get me a refund

DoorDash - My was wrong and items left out and they won’t get me a refund
DoorDash - My was wrong and items left out and they won’t get me a refund - Image 2
When I call they told me my refund was denied. I provided pictures of the order as well as my receipt
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Loss:
$28

Preferred solution: Full refund

User's recommendation: Not order door dash from

Lori D Hce

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Order I just received

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DoorDash - Order I just received
I ordered a birthday cake from my granddaughter. It was put in a bag sideways on my mailbox and now, what do I do with the cake to wear? All the flowers and icing is smashed on there serve it like that I guess
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Loss:
$23

Preferred solution: Full refund

User's recommendation: Don’t order a cake go up and pick it up yourself

Krystyna C Jdm

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Male driver using female name

DoorDash - Male driver using female name
DoorDash - Male driver using female name - Image 2
I ordered from pizza hut and my driver was under the name elizabeth, and a man is who called me and showed up at my door. He refused to leave the order at my door like I requested-even after talking to him on the phone. Men are known do this to lure women and hurt them yall need to disable this account.
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Preferred solution: I want to know that this account is taken down