DoorDash
Reviews and Complaints
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Verified BuyerUncooked food cross contamination
The chili’s restaurant
Preferred solution: Full refund
User's recommendation: Dashers should make sure to ask if order correct with the store before leaving to make sure all items are counted for!!!
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Verified Buyer | Phoenix, ArizonaYou have not refunded me
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Verified ReviewerResolved: Because service it's terrible
Company fixed the issue and I have been provided with apology. DoorDash is the best. Sometimes the delivery people make mistakes and company solves problems at no time.
However, the Dasher delivered the wrong medication with completely different ingredients, which wasn't even listed as a substitution option. This mistake caused me to waste time calling customer service multiple times to rectify the issue. Even after all of this, I still have to wait 24 hours for a response regarding my redelivery or refund request. Doordash's quality control and attention to customer choices have decreased significantly.
I have switched to using Instacart as an alternative, but their availability of specific medications can be limited. Doordash needs to make significant improvements to their service to regain my trust as a customer.
- Drug stores offer a good discount on some allergy medication
- Dashers stop paying attention to customers
Preferred solution: Deliver product or service ordered
User's recommendation: Start using Instacart.
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Verified Buyer | Los Angeles, CaliforniaAbout a order that I want to be delivered
User's recommendation: I will recommend y'all to somebody
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRobbery - Stay away from this app/service/company
I placed an order with Doordash this evening (2/13/24), and waited over an hour for my delivery. However, it never came.
What is worse is that the dasher marked, online, that the order was delivered. That was a lie! There was also no picture of the delivery. So, I called the Doordash Customer Service number (1-85*-***-****).
I had to call 3 different times, to speak with different represenatives. Each one was not helpful. They stated that all they could do was escalate the issue to a specialist team and that I had to wait another hour, or so, to get a reply/resolution.
Then IF they deemed my complaint credible, they'd refund me. However, it would take another 3 -5 days (minimum) to get my money back.
- Theft and horrible customer service
Preferred solution: Full refund
User's recommendation: Run/Avoid. Patronize at your own risk. Read other reviews, they corroborate my experience.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSTOLE MY MONEY!!
Preferred solution: Full refund
User's recommendation: Don’t Use Them!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't create an account
Preferred solution: Deliver product or service ordered
Wrong order
- Quick delivery
- Accidents happen
Preferred solution: Full refund
User's recommendation: Please return my $$
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaBackground check completed ready to work
User's recommendation: Looks may be deceiving/ stay positive
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy dasher took some of my food.
Preferred solution: Full refund
User's recommendation: Easier to pick up your order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Convenience
- Poor product
Preferred solution: Full refund
User's recommendation: Do not trust this location when you are hungry
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey just snatched 96.00 out of my cash app no authorization then act like it’s a refund and want me to wait 3-4 business days!
- Are convenient they are nice for entertaining getting food
- Thieves
Preferred solution: My money back now.
User's recommendation: Never
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy was wrong and items left out and they won’t get me a refund
Preferred solution: Full refund
User's recommendation: Not order door dash from
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder I just received
Preferred solution: Full refund
User's recommendation: Don’t order a cake go up and pick it up yourself
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMale driver using female name
Preferred solution: I want to know that this account is taken down
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