Anonymous
map-marker Phoenix, Arizona

Over a barrel!

Because I gave up my home and was working on the road, I planned to have my belongings put into a storage unit in Phoenix, thinking that when the time came for an actual move, I would just have the unit shipped to my new address. After researching several options, I went with Door to Door. Big mistake. I was recently offered a new job cross-country, and contacted Door to Door to find out about having my storage units shipped to my new home. I was told that they do not service the city where I will be moving (a city of over 200,000 people, so not a little burg, BTW), and that the best they could do would be to ship the units to their warehouse in the next major city, 100 miles away, and then I would have to get a truck, empty out the units at the warehouse, load them onto the truck, and transport my belongings to my new home. All the while being charged for a full-price move. Needless to say, I am dismayed, not only at the cost, but at the idea of having to unpack the units that I carefully packed, and reload them somewhere else. I can't do it myself as I have a very bad back, so I will have to hire another moving company to do the work, no doubt at considerable additional expense. When I asked about having another moving company just pick up the crates in Phoenix and transport them to my new location, I was told no, the units (they're just wooden crates) must be emptied out and cannot be transported. I will never, never recommend this company to anyone. Big time ripoff.
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sirenpnx
map-marker Raleigh, North Carolina

Door To Door Vanlines a DISHONEST MOVING BROKER

I hired Door To Door vanlines to pick up my household goods and move me from Florida to North Carolina for August 28th. I talked with the managing rep., Shay, and he negotiated a deal with me that would cost me $2450 for my estimated household goods weight of 7000 pounds. He said if I should go over or under weight the price would remain .35 cents a pound. Perfect. I paid $490 as a deposit immediately and signed a bound estimate contract. On August 28th the movers arrived and immediately upon entering my home had a completely different agenda. The driver told me they do not go by weight, but rather by cubic feet. My items may very well weigh 7000 pounds but will fill up their truck and they don't want to loose money so it will end up costing me $5300 with a surplus for fuel which would total well over $6000!!! I signed a contract saying the movers were to come to my home and have a weigh station certificate of the trucks weight, they did NOT have one!! They insisted upon playing "lets make a deal" and tried offering me other prices $5000, then $4500!!! I signed a contract, not a lotto. I declined their services and politely and respectfully requested a refund of my deposit as they broke the contract! They're refusing my refund, so I brought the issue to the BBB and they are lying about the entire situation! They are a rip off, a scam, and only want your money. They end up giving you a completely price on moving day that is outrageous!! Terrible business, and dishonest. I lost $490 of my hard earned money. They broke the contract when they did not provide a weigh certificate and did not follow through with the terms on the contract. BEWARE OF SHAY AND DOOR TO DOOR VANLINES........THEY ARE A COMPLETE SCAM!!!!!!!!
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Loss:
$490
sirenpnx
map-marker Raleigh, North Carolina

DOOR TO DOOR VANLINES ARE DISHONEST MOVING SERVICES

I hired Door To Door vanlines to pick up my household goods and move me from Florida to North Carolina for August 28th. I talked with the managing rep., Shay, and he negotiated a deal with me that would cost me $2450 for my estimated household goods weight of 7000 pounds. He said if I should go over or under weight the price would remain .35 cents a pound. Perfect. I paid $490 as a deposit immediately and signed a bound estimate contract. On August 28th the movers arrived and immediately upon entering my home had a completely different agenda. The driver told me they do not go by weight, but rather by cubic feet. My items may very well weigh 7000 pounds but will fill up their truck and they don't want to loose money so it will end up costing me $5300 with a surplus for fuel which would total well over $6000!!!! WHAT?!? I signed a contract saying the movers were to come to my home and have a weigh station certificate of the trucks weight, they did NOT have one!! They insisted upon playing "lets make a deal" and tried offering me other prices $5000, then $4500!!! I signed a contract, not a lotto, and they WANTED TO SCAM ME!!! I declined their services and politely and respectfully requested a refund of my deposit as they broke the contract! They're refusing my refund, so I brought the issue to the BBB and they are lying about the entire situation! DO NOT USE Door to Door Vanlines. They are a rip off, a scam, and only want your money. They end up giving you a completely price on moving day that is outrageous!! SCAMMERS, ***-ARTISTS!!! Terrible business, and dishonest.
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