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Unfriendly Repair Person, Overpriced, & Over-rated
A garage door spring broke and I Googled "garage door repairs San Marcos". Door Dorks displayed prominently with a favorable 56 Google 5-stars rating so that I read some of its reviews, "Jacob is friendly" and business does a good job. I gave Door Dorks a try, a big mistake. After I made an appointment last Friday and Jacob came to service the call, Jacob was disappointingly not friendly at all. Though friendliness isn't a requirement for the job, Jacob was more abrupt and taciturn, no sign of politeness. I have wondered about and questioned the accuracy of the Google, and later, the Yelp, reviews of Door Dorks. Moving on, oddly, I did not receive a written estimate before the repair; Jacob only said, "The office told you the price? Looking at your door, anywhere between $250 and $300" for one spring for a single garage in a two single garage newer home. I mentioned that the size of his new spring did not match the size of the broken very short spring. Repairmen usually explain their choice of parts and work to the novice customer when asked; however, Jacob only answered, "I know my work than you, a longer spring lasts longer (I wondered why but an answer was not obviously forthcoming), but I can put in a shorter spring if you want". On the receipt, the single "218Rx30" spring cost $139.98, a very high mark-up, and labor $95, for a total bill of $234.98. Other garage door repair persons always asked before placing their business' emblem and phone number sticker next to the manual garage door opener in my homes. Unknown to me, after Jacob had finished the repair, without asking, Jacob gratuitously removed the previous garage door repair person's business emblem and phone number sticker and wire-stapled his non-sticking business emblem below the manual garage door opener. Doubting that I will use Jacob's service in the future in view of Jacob's behavior and high bill, I removed his stapled business emblem; as a result, I have two needlessly small holes to spackle now. If the car, earlier stuck inside the garage, had not been needed, I would have preferred my regular garage door opener installer and repair shop with a friendly office staff, friendly repair people, and a very friendly and helpful owner, but, unfortunately, the office was on voicemail that Friday and I had to, VERY REGRETFULLY, settle on this over-rated business.
San Marcos, California
Door Dorks Garage Door Repair
Reason of review
Poor customer service, Pricing issue, and Google & Yelp Review Over-rated
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