Anonymous
map-marker Oakland, California

Can’t stop my donation!

I had to go through donorbox to donate monthly to a charity close to my heart. Since that time, my email was hacked, and I have no ability to get into that account to stop the funding.

Nobody answers the phone at donorbox. Its always busy. I need to cancel this donation and have no way to get a hold of them.

The charity says it doesnt have an ability to get into that account either. What am I supposed to do?

View full review

User's recommendation: Don’t donate through donorbox.

Anonymous
map-marker San Francisco, California

Really? Phones not working during the Season of Giving? Wow.

501(c)(3) nonprofit charity has quick tech question -- but was informed there is no phone support. Donorbox customer since 2019. Not happy.

View full review

User's recommendation: Donorbox is not the only game in town. I know how I'll be spending January 2024 -- looking for a better supported donation app.

Anonymous
map-marker Miami, Florida

I like to have a refund please

I order a airfryer online and I pay with my credit card but don't know why it go to the donorbox, I don't know what happened but I just want my money back. I was paying to buy a air fryer but I don't have extra money to donate to you I'm sorry.

please can I have my money back I need a refund. please help me..

thank you very much!

Tilsd Chasdesbois

January 14, 2023·Donation

- $59.20

Paid with

Bed Bath and Beyond WORLD

(MasterCard Credit Card x-9396)

You'll see "PAYPAL *TFD3454 TFD345" on your card statement.

$59.20

Transaction ID

6547****DP133715L

Sent to

Tilsd Chasdesbois

Invoice ID

2795****

Purchase details

payment to Please complete the payment. from francovichling@***.com

$59.20

Total$59.20

View full review
Cheryle Eyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pune, Maharashtra

Unsatisfied

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Unsatisfied because of lots of problems in here donorbox I try to talk customer care but no avail any number how can I understand if I stuck that unbelievable bad.

View full review

User's recommendation: Customer service

Anastacio N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Huntsville, Alabama

I have been trying to stop a quarterly donation and it’s impossible,

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been unable to stop my donation, you make it very easy to start impossible to stop and you dont provide a phone number because you know elderly people find your process difficult.

View full review

Preferred solution: Stop talking my donation

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article