Done Right Auto RV AC and Alignment Reviews
Done Right Auto RV AC and Alignment Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Done Right Auto RV AC and Alignment has a 1.0 star rating from 1 review and consumers are mostly dissatisfied, citing high prices and poor service.
Positive Feedback
Customers note the shop performs common auto repair and alignment work but express little satisfaction with results or communication.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing discrepancies and padded charges and poor written estimates.
- Complaints about refunds and refusal to issue partial refunds after disputed repairs.
- Issues with customer service and not addressing underlying diagnostic problems despite check engine warnings.
Key Takeaways for Future Customers
- Read Done Right Auto RV AC and Alignment reviews and get a written estimate before authorizing work.
- Be prepared to check the bill carefully and insist on documented diagnostics for expensive parts.
- Consider other local auto repair shops if concerned about billing, refunds, or service communication.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Done Right Auto RV AC and Alignment has a 1.0 star rating from 1 review and consumers are mostly dissatisfied, citing high prices and poor service.
Positive Feedback
Customers note the shop performs common auto repair and alignment work but express little satisfaction with results or communication.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing discrepancies and padded charges and poor written estimates.
- Complaints about refunds and refusal to issue partial refunds after disputed repairs.
- Issues with customer service and not addressing underlying diagnostic problems despite check engine warnings.
Key Takeaways for Future Customers
- Read Done Right Auto RV AC and Alignment reviews and get a written estimate before authorizing work.
- Be prepared to check the bill carefully and insist on documented diagnostics for expensive parts.
- Consider other local auto repair shops if concerned about billing, refunds, or service communication.
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Verified Reviewer
I feel this company was very unfair to me
- - Engine light led to a turbo replacement; no computer check.
- - Another shop found a computer issue; refund refused; customer calls the owner arrogant.
I took my truck in and explained it had a Check Engine light, but that I thought it was a computer problem, not a mechanical one because the truck ran perfectly and only had 57,000 miles on it. The owner installed a new turbo, because that is what the light was for and did not check the computer, as I had asked.
It was very expensive. He padded the bill and claimed I needed a new drag link assembly when it just needed to be tightened. A short time later, the Check Engine light came again and I took it somewhere else. This mechanic updated 3 computer modules and said he thought that had been the problem all along.
I explained the situation to Done Right and requested a partial refund, as he did expensive work I did not need.
He flatly refused. He is arrogant and dismissive and does not have the customers best interests in mind.
User's recommendation: I would go to any other auto repair shop in town.
Bullhead City, Arizona
They changed a very expensive part for no reason.
- - No written estimate, only a verbal one; the final bill exceeded it.
- - The bill was padded and refunded after a complaint; the issue wasn’t fixed.
Done Right Auto and RV Repair is not a good place to have repairs done. They did not give us a written estimate, just a verbal one.
When we got the bill (written as an estimate) it was significantly more than the verbal one.
(They also padded the bill with extra parts, which we called them out on and they refunded, but if we had not complained, they would have gotten away with it.) On top of that, the owner did not listen to a word we said about how the vehicle was acting or what we wanted him to do, he just changed parts to get rid of the check engine light, and he did not address the underlying problem, which required another repair bill. Do your research before going to this shop, they are only concerned with making money, not customer satisfaction.
User's recommendation: Be sure to get a written estimate and check the bill for accuracy.
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