Don Wood Polaris

Salesman Zack. I had to do leg work for him he was too busy trying to sell to other customers rather than taking care of customers that already had financing and insurance acted like he didn't care if he took care of you or not.I had better price at Lemon and Barretts but chose Don Wood because they were local and I like to keep my money local.I had to call Polaris myself because he didn't want to be on hold in order to get people at Polaris to walk him thru process of using tax id to not have to pay taxes because of farm use.Upon delivery no owners manual as promised and after spending $16000regogoe elswhe.00 dollars he would have at least filled gas tank up but no 1/8 tank.I ordered owners manual off ebay because I am tired of his bull . Never again.Ronald Midkiff

AFTER I ORDERED $1200 WORTH OF PARTS TO REPAIR A CUSTOMERS WRECKED POLARIS RANGER I RECEIVED A EMAIL NEEDING ME TO CALL THEM. I TALKED TO KYLE MCPHERSON AND HE SAID THAT THE SHIPPING PRICE IS WRONG ON THEIR WEB SITE AND NEEDED ANOTHER $130 TO SHIP MY PARTS.

AFTER I EXPLAINED THAT THE QUOTE I SUBMITTED TO INSURANCE WAS BASED ON THEIR WEB SITE AND BASICALLY WAS TOLD TO JUST CALL THE INSURANCE COMPANY AND THEY WOULD REIMBURSE ME. SO I CANCELLED ORDER AND MY ACCOUNT WILL NOT BE CREDITED FOR 3-5 DAYS...SO YOU CAN DRAFT MY ACCOUNT THE DAY OF ORDER BUT IT TAKES 3-5 DAYS TO GET MY MONEY BACK?

2 months after I bought a ranger, from Don Wood Polaris in Athens Ohio. they tried to pin a $400 bill on me, then after 3 trips to there office they kept a $512 warranty refund due me from a separate warranty compamy. first trip, no one there knew how to write a check,lol, second trip come back on thursday, pick up check, they after being lied to and walking to 5 offices, the owner hid in the back and would not talk to me.Still today no check,.

Also do not ever buy a warranty from Protcetive, they still owe me money, and do not honor there warranty, its a huge ripoff

I put some order for scooter part and call them to conferm and some rep from parts dep told me that is right , I explained what i need and recieve confirmation that I did order right . After all , I recieved two same pices of the parts , I call them before it was hard to get any body because they are SUPPPER BUSSSSSY TOO BUSSSSSSY to talk to the customer who paid the money aready.

After some long time I got some body over rud and unprofessional at all . They have no maneger no suppervisor , . I was trying to explain that is wrong part ,and they made me guilty in my own because I did order online and nobody pay attaniton that I called and confirm the parts to make sure all stuff is right and no way you can order by somebody just online to be sure nobody will have some rights to return parts with their expences . To exchage , no way I should send back by my own and they will take restocking fees also.

so with shiping and restocking fees nothing I will have back. Really bad company for service , communication , and help at ll.

The works I ever had in my expirience , DO NOT SUGGEST TO HAVE A BUSSINNESS WITH , AVOID OR LOSS MONEY. I am thinking to do customer protection department file about their unpofessional bussiness.

ATV WAS DIAGNOSED AT TWO REPAIR SHOP AND BOTH DETERMINED IT WAS THEY CAMSHAFT THAT NEEDED REPLACING AND THE CARBURATOR NEEDED REBUILT.

Ebay Item number: 200390****00 but it came with a worn out camshaft bad carbuator and burnt out headlights. ( $1183in damage )

On the Ebay ad it said " Mechanically sound " I also asked Scott the service manages and Allen the sale person before I purchased it is the machine has any problems. They both said " no it runs fine and out shop checks everything out before they sell atvs "

I received atv and it did not work from the minute I received it off the shipping pallet. There is not 1 mile more on the odometer than as shown on the ebay listing from seller Don Wood becuase I could not use it.

There was 3 problems one it would not idell and would stall and two it had no speed over 18mph and no take off power ( would not spin the tires on gravel even ) I contacted seller and he said take it to a shop. The shop fix problem one and it was the carburator.The last is burnt out headlights

The second problem ( undetermined yet ) the seller said " You bought as is but we can give you a extra $100 dollars to end this" . I said no as I do not know if it will cost more than $100 to fix. He stated "thats all we are going to pay and thats it."

My local repair shop here then traced the second problem . It was a camshaft that was very badly worn out . My local repair shop said " there was extensive long term wear on the camshaft and that there was now way any dealer would not have known it had problems as it was backfiring thought the carburator and the the lifters were making a bad engine sound because the camshaft was worn out" . My repair center said it is obvious they new it was a bad atv and just unloaded it on you.

I told Don Wood I do not expect a 6 month warranty but do expect it to run fine as he stated on the ebay listing and his word.

When I first bought the atv I paid by Visa and sent them my ID ( drivers liecces and social insurance number ) and they registered it in my name. Then Don Wood phoned and said " we can not ship it to you being paid by Visa we have to have a certified check so you can not dispute the Visa charge because then they would be out the money " I thought this was odd but I just agreed and then I got them to let me pay by paypal and they credited my visa back and I paid by paypal .

Now I know why they did not want to let me pay by Visa because it would have been easy for me to dispute the charge and Don Wood knew the atv was damage so they wanted to make sure I could not go back on them.

I think its a shame a Dealer would scam people like this because they have a repair shop with train mechanics they obviously knew there was something wrong with this atv. I talked to another person who bought a atv from them on ebay and he caught them in a lie by checking his atv warenty repair history and Don Wood put some parts on it trying to fix the problem they sold it broke to another ebay buyer.

I have all emails as most of the conversation was through email. What I am claiming is for is the amount it will cost so the atv will run $1183