My partner and I go into Don Davis Nissan 5/9/11 before 9pm, as we have been notified a Juke SL just came in. We immediately drove from Dallas to check it out. First thing? Lovely car, drives well; feel sturdy and very nice looking. Upon meeting the sale manager, and then our salesperson, it was offered that most dealers charge over sticker prices due to demand, but "they" did not. Red flag! In fact, this was told to us three times prior to even seeing the Juke. Only thing is, we didn't ask. Prior to this visit we did our research; Kelly Blue book tells us our trade in is worth 21,125 (excellent) 20,125 (Good). Nissan offers us 16,500. When asked why the offer was so low, when we knew the blue book value, they stated they use the black book. Reason being used car prices are updated once a week rather than once a month. 1. How convenient that the black book is only available to dealers. 2, knowing hondas keep their value better than most cars, why would the value difference between blue book and black book be a difference of four thousand dollars? Huge Red Flag! They gloated the fact that they don't charge over sticker without reason, then think we're *** enough to not figure out they're screwing us in our trade using a reference not available to the general public! Not acceptable customer service AT ALL! I always give the benefit of the doubt, however when I realized their game, the jig's up. Shame on Don Davis Nissan!