New Reviewer

Wort repair experience ever

We took the car in on 6/11 for a transmission fix. We did not get the car back until 7/6 (partly the warranty groups fault). 2 days later, we went to the doctor. On the drive the car started acting up again. We took it back and they said it is a sensor problem that is unrelated. This was not a problem before we took it to don davis. They said it was unrelated. After having my vehicle in their possession for 4 weeks, it has now developed a problem that they say they are not responsible for. How can an issue, related to vehicle movement, after a transmission repair be unrelated? They want me to pay for a problem that developed while in the care of the shop, when it was being worked on. Also, during the 4+ weeks they had the vehicle, not once did they call me to update unless I called and said I was reporting them or coming up there to get answers in person. only then would they call back. Nobody even called to tell me the vehicle repair was complete. I would Like someone to make an inquiry to see how repairs are handled at this location.
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ID
#1300066 Review #1300066 is a subjective opinion of poster.
Location
Arlington, Texas
Cons
  • How i was kept up to date on repair status
  • Final repair status
Reason of review
Damaged or defective
Preferred solution
I want others to know so they don't go through this.

Don't honor their warranties

I purchased a new Ford Edge with an extended wrap warranty until 85,000 miles. At less than 70,000 which had fuel valve damage which they refused to cover . $1,300 bill. I will never buy another Ford or use this dealership again. Apparently I have to write at least 100 words or this site will not take my review. Therefore I am just writing garbage to fill the quota. This is pretty ridiculous that you must write 4 times what you need to write just to fill up the page. I'm still 115 words short so I need to write a couple of more lines to meet the required 100.
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ID
#1171413 Review #1171413 is a subjective opinion of poster.
Location
Arlington, Texas
Cons
  • Warranty scam
Reason of review
Warranty issue
Loss
$1300
Preferred solution
Full refund

Extreamly slow, over-priced service shop.

*** place for service. Came in for oil change and tire rotation, and to turn off a dealer setting on my 3 month old truck. Made an appointment, came in and had a 15 minute *** to wait before I could check in. They had to reenter all my information that I made the appointment with again. Service advisor and tech was not familiar with the settings and turning on/off process of their controlers. Said since its not broken (fake engine noise setting is too loins when hauling) that I would have to pay $125 (1 hour) to turn it off. It was an electronic on/switch that I had to explain and show how to adjust. The oil change took 3 hours to complete. I waited thinking it would be a short and simple process. Several others in the waiting room also here for oils changes took just as long. This is a basic, unimpressive, over-charging, dealership service provider. Below average meeting customer expectations. This was my first visit, will not return, do not recommend.
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ID
#1059862 Review #1059862 is a subjective opinion of poster.
Location
Arlington, Texas
Reason of review
Order processing issue

Don Davis Ford - Customer Care Review