Michelle A Wem

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Verified Reviewer
| map-marker Winchester, Virginia

Please don't shop here

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I would give this dealership negative stars if I could. I purchased a brand new Volvo S60 back in October 2015 and had it services at Don Beyer until the past year.

During that time, I took the car in multiple times for a low oil light and they told me it was "normal" and just kept doing software updates. The oil light kept returning and they kept telling me enough oil wasn't being put into the car for the oil change (that they did). I moved and took the car to Fairfax Volvo. They said the car needed new pistons.

The car just had over 50,000 miles! Since then, I have had new pistons, new coil and new spark plugs. The car wouldn't start this morning. This was the 4th car I bought and had serviced at Don Beyer and every one of them have had issues.

If they had identified the piston issue when I first took it in, the car would have been declared a lemon. I have had it in the shop 7 times in the past 3 months. Don Beyer should be ashamed to have his name on this dealership and Volvo should stand behind their cars, but neither do. Please don't buy a Volvo and please don't shop at Don Beyer.

I emailed them in the past with no response. Michelle Andrews

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  • Kelly was awesome
Reason of review:
Damaged or defective

Preferred solution: Price reduction

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