Cam P Hfh

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Verified Reviewer

You are useless

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Ive been hung up on twice trying to order pizza at 1oclock on a Saturday night. Peterborough Ontario stores need a serious management revaluation this is the 4th time Ive been hung up on while you say you are open NEGATIVE REVIEWS FOR ANYONE WHO ASKS ME WHERE TO GET PIZZA PAID OVER $70 ON FOOD THAT NEVER SHOWED
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Loss:
$70
Pros:
  • Non
Cons:
  • Everything you suck

Preferred solution: Apology

User's recommendation: Don’t waste your money they will not show up with your food

Dallas P Mce

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Verified Reviewer
| map-marker Burlington, Ontario

Poorly done

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Dominos Pizza Canada - Poorly done
Dominos Pizza Canada - Poorly done - Image 2
I ordered thin and crispy crust, taste more like a pastry, over done,very little taste to it,asked for light sauce but barely had any on it...bacon was all over the box not on my pizza...expired coke by almost a month...hey dominos, do you make thin and crispy crust at your store? Or have it shipped to stores frozen? Cause it tasted like a frozen pizza Will never order this garbage again
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User's recommendation: Don't bother

Sven N Egr

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Verified Reviewer
| map-marker Oakville, Ontario

Complaint regarding my recent order

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Dominos Pizza Canada - Complaint regarding my recent order
i was waiting on my order and ad quest over and all of a sudden my door opens and pizza driver says pizza is here. we were so shocked. i had guest so didnt complain last night but decided to address the situation today.
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Pros:
  • Great pizza
Cons:
  • Drivers that are incompitant

Preferred solution: coupon or purchase incentive

Gabby R Yks

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Verified Reviewer
| map-marker Barrie, Ontario

Disgusting food quality!

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Dominos Pizza Canada - Disgusting food quality!
Dominos Pizza Canada - Disgusting food quality! - Image 2
Dominos Pizza Canada - Disgusting food quality! - Image 3
I received my pizza after a long day, walked 2 minutes home, and opened the box to my pizza. Then I discovered the entire thing was deformed, toppings falling off, overly melted cheese everywhere (when I asked for light cheese), etc. I proceeded to take a few pictures, and then I tried to eat the pizza- But it was completely inedible, mushy, and horrible tasting. I want my money back! I did not pay that much money for THIS quality. If I dont get my money back, I will not be returning to this business.
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Loss:
$15
Cons:
  • Soggy food
  • Disgusting food quality
  • Messy presentation of pizzas

Preferred solution: Full refund

User's recommendation: Make sure you check your pizza at the store, or else you’ll get a total mess

Ace Neil

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Verified Reviewer
| map-marker Toronto, Ontario

Complaint regarding my recent order

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Dominos Pizza Canada - Complaint regarding my recent order
Dominos Pizza Canada - Complaint regarding my recent order - Image 2
Dominos Pizza Canada - Complaint regarding my recent order - Image 3
Dominos Pizza Canada - Complaint regarding my recent order - Image 4
Dominos Pizza Canada - Complaint regarding my recent order - Image 5
Dominos Pizza Canada - Complaint regarding my recent order - Image 6
When will I get my issue resolved. This is rediciculous on how long I have to wait before I get some assistance. Can someone get back to me or do you guys like serving garbage and ripping people off!!!
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Loss:
$17
Cons:
  • Food sucks

Preferred solution: Full refund

User's recommendation: Don't order from the downtown location

Ace N Xrm

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Verified Reviewer
| map-marker Toronto, Ontario

Complaint regarding my recent order

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Dominos Pizza Canada - Complaint regarding my recent order
Dominos Pizza Canada - Complaint regarding my recent order - Image 2
Dominos Pizza Canada - Complaint regarding my recent order - Image 3
My order was raw the pizza wasn't cooked properly after I asked it to be well done and then I'm given a run around and my food hasn't been replaced. I want my food replaced since I paid good money for it.
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Loss:
$17
Pros:
  • Ok sometimes
Cons:
  • When it is busy they rush to make your food

Preferred solution: Full refund

User's recommendation: Be carefull check your food

Britney C Hze

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Verified Reviewer

The online coupons aren’t working and they expire end of February

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I have tried many times to use the online coupons that are expiring end of February but your online order system wont accept them. Ive tried to get the store to make the discount but they just tell me to do it online. I am getting very frustrated with your company and want an answer as to how to use them, and an extension on the due date as there is no way I can use the number of coupons I have before they expire. Your immediately attention is requested.
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Preferred solution: Extension on coupons

User's recommendation: Don’t fall for the promo around Christmas with free coupons!

Levan Gdr
map-marker Bremo Bluff, Virginia

Their website ha not wpoed for aweek i hve contcted every pne icn nd asnd ask for help no one hs.....i k them to fix it so i c

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s pizza Domino's Pizza will not fix their website so I can claim my rewards and I y e you create profit;e on their website site then you log in to put your info from your receipt nd click vlim towards their website. It is not working so I can't get my rewardpointsit is supposed to put your points on your screen but it does not work I have tried times it has never worked nd I'm mad...they advertise free reward points well *** with them;;;I want then to fix their website so I can claim my rewardspoints and they owe Mr for aloy of second orders...be sure you claim your rewards points as soon as you get your receipt...ure you gey your reward points ...i m wabda darr

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User's recommendation: hbe s

1 comment
Guest

Post later when you aren’t impaired.

Amira S Tfi

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Verified Reviewer

Refuse to make order

Dominos Pizza Canada - Refuse to make order
Dominos Pizza Canada - Refuse to make order - Image 2

Hi, I started calling the Dominos Pizza in my neighbourhood around 232 and they kept on hanging up on me about three times. We place the order online and stand and then received a phone call back that there are no delivery or drivers as its 15 minutes away from closing.

I offered to pick it up instead and then they said they can only make thin crust.

I made it clear that I dont want thin crust and actually a few times when Ive ordered a regular pizza they have automatically defaulted to making it a thin crust

I said I would be talking to the manager, and they continued to refuse to make it

Very dissapointing and expected better customer service

Have pictures of proof from when I first started calling them. Was also disappointed that they are making up lies and chose to say I dont have a delivery person until I offered to pick it up and then they said that they just cant make what I want to order.

Was informed the store managers name is Reha

Address of pick up location was

9995 Mcvean Dr

Brampton On

Ended up having to order from pizza pizza instead

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Preferred solution: Price reduction

User's recommendation: Order elsewhere they respect customer service

Shannon S Aiw

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Verified Reviewer
| map-marker Mississauga, Ontario

Waste of over $50

Dominos Pizza Canada - Waste of over $50

I never complain but the worst meal I have ever had from dominos or any pizza place. (Dec 23/23)

It has barely any cheese but still looked good.

I took a slice then a bite ,,, boom dropped the slice. Big stain on my rug ,,, my fault. I threw the piece out. Went for the wings ,,, they didnt look right.

Bbq on them with what looked like someone threw honey garlic on top of but only hit half with it. I touched one and tasted it. I knew it was just covered up bbq. Not happy,,, the wings were so small lol

Which if they taste good I could understand them be smaller with the way the economy is now.

My daughter agreed they were both very disappointing to say the least. I hate throwing out food!!

BTW.

Desserts were delicious.

Well I have actually vented. It just pissed me off to spend so much for dessert.

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User's recommendation: Don’t !!

Aryan H Fov

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Verified Reviewer
| map-marker Brampton, Ontario

I was fired for customer's inappropriate behaviour towards me

I was working at domino's georgetown as a flex csr for last eight months with complete dedication and my employer was trying me to leave work for so long by only calling me at work for one or two hours sometimes and few days ago there was a snow storm and I was told to take two orders at a time and I was given only one order and other one was missing so I was went back to the store and brought it back but customer was drunk maybe and was really abusive and used some inappropriate words and denied to pay the amount so I went back to the store after that my manager asked me get my stuff and said the customer was complaining about you that you have abused the customer and owner of the store is not happy with it after one hour I couldn't login through crew application and I didn't receive any email or anything regarding that officially but a call from my manager. I was at no fault please provide an appropriate solution as no other employer would hire me with this scheme on my profile.

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Josilynn Oll

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Verified Reviewer
| map-marker Vancouver, British Columbia

*** service

Dominos took my order and I was waiting for the pizza and drivers calls in and refuse to deliver . I waited half an hour for the order and in the end called me for cant deliver
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User's recommendation: Never going there and never trusting

Anonymous
map-marker Strathroy, Ontario

No response from Domino’s

I sent enough information to explain what happened. If the issue cant be resolved, it would be good customer relations to at least respond.
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Anonymous
map-marker Surrey, British Columbia

Broken seal

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Hello, I ordered a large pizza from Langley store 10023 at 1:54am. Upon receipt of the pizza I noticed weird stains all over the box and the seal was clearly broken. I have tried calling 3 times and no one is saying anything when they answer. I have had many bad experiences at this location. I do not feel safe eating something with a broken seal.
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Resolved
Maylon Oub

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Verified Reviewer
| map-marker Toronto, Ontario

Resolved: Because of about suppervier he supports thrives in the store narllard

I was working for them with 38 years experience I was with manger excellent after they changed my manager with with yonge guy without experience he was not honest with owner of store I find out everything what's going on in the store right away new manager he deleted 6 days my schedule after I find out he is doing wrong in the store I complain to suppervier but he told me he is not working any more but I find out he lying to me also manger he was not honest with owner also I find out suppervier he is not honest with the owner too I complain about them to the head office but I told them please tell to owner suppervier and manager they are not honest with owner

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Anonymous
map-marker Greater Sudbury, Ontario

Complaint

I ordered chicken not good and I ordered a pizza which the ingredients tasted old. I always order from Dominos and never have gotten such a bad order. I had to throw everything out. I will still order from Dominos but if it happens again I will go somewhere else. The service is great. I ordered from Dominos in Sudbury Ontario at the south end.
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