Anonymous
map-marker Sault Sainte Marie, Ontario

I put in an order for meathook ape hanger handlebar, 1 1/4 inch diameter chrome 10 inch (classic chrome). It took me a month to get them. They are 12 inch not 10

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Ive been trying to get a hold of the company but cant. I sent a email but didnt hear back. I would just like to talk to someone.

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User's recommendation: Not

James W Ywk

I've reached out in everyday possible and can not get any response from these people.

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Dominator Industries - I've reached out in everyday possible and can not get any response...
Dominator Industries - I've reached out in everyday possible and can not get... - Image 2
Dominator Industries - I've reached out in everyday possible and can not get... - Image 3
Dominator Industries - I've reached out in everyday possible and can not get... - Image 4
Dominator Industries - I've reached out in everyday possible and can not get... - Image 5
Dominator Industries - I've reached out in everyday possible and can not get... - Image 6

Purchased a backrest that took forever to ship. I tried to cancel the order six different times, leaving messages every way possible.

It finally shipped, so I thought, okay fine. I received it and installed it on my bike. Fifty miles later, it's falling apart. I've reached out several times again and still can't get any help.

Nothing, not even a response!

As of now, I have a 600-dollar boat anchor. I will not be purchasing anything ever again from these people...

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Loss:
$600
Cons:
  • Customer service and quality are trash

User's recommendation: Don't buy from this company!!

Pedro C Yhi

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Verified Reviewer

They ghosted me no product or money back

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Dominator Industries - They ghosted me no product or money back

I bought a handlebar from them three weeks ago and paid for two-day shipping. I received the confirmation number and tracking number from UPS, but as of today, I still haven't received the product.

They don't answer my emails. I don't know what to do anymore.

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Cons:
  • Not answering you emails

Preferred solution: Deliver product or service ordered

1 comment
Guest

I got a response from Scott at this e-mail address. scott@***.com

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Syracuse, New York

Parts havent arrived

Dominator Industries - Parts havent arrived
Dominator Industries - Parts havent arrived - Image 2

I made an order on 7/2/24 and I havent gotten any info from UPS with a delivery date. It says a tracking number was made but UPS has not taken control of the package.

I emailed Dominator 3 times and they refuse to respond.

This is very unprofessional. I would never order or recommend this company for any parts.

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User's recommendation: Do not shop here

1 comment
Guest

Made my order in June 2024, same here. Reached out three times, no response.

Resolved
Samuel L Jgk

Resolved: Not refunding my money

Updated by user Jul 13, 2024

Company fixed the issue and I have been provided with apology.

Original review Jun 13, 2024
I have emailed your company a few times about a set of handlebars that we returned and have been waiting for our refund. I will provide you with as much information as I can.

This is what we ordered: PRE-WIRED MEATHOOK APES FOR 2015-**** ROAD GLIDE (Gloss Black) × 1 14' (Gloss Black) / PreWired. We paid an extra $55.00 for expedited shipping, which we did not receive. We show that we also returned these bars in the same package unopened and it was received in Huntington Beach, CA, on 5/16/2024. Our only means of communication with your company is through email, and I have not heard one word from anyone.

I am going to ask: how much longer before we are refunded the money that we spent on bars with your company that were returned to you in an unopened, untampered package?

The total amount paid was $455.46, and we are asking for a FULL REFUND. Can you please respond and let us know when we can expect to see the $455.46 back in our account?
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Loss:
$456
Cons:
  • Do not answer my emails

Preferred solution: Full refund

User's recommendation: Do not order from this company

1 comment
Guest

Did you follow the RMA process ? You are due no refund if not. You are not due return shipping or the express shipping fee no mater what.

Garrett P Jgj

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Verified Reviewer

Where is my order?

Order #34450. I placed this order back on April 7, 2024, and I received a confirmation that same day.

On April 9, 2024, I received an in-process email with a tracking number. Over a month later, I still have not received my bars. I have used the website email to ask where my stuff is four times. I have attempted to use your live chat, but it always says you'll be back at some strange hour.

I would like to talk to someone about my bars or a refund. Garrett Polehonka.

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Loss:
$500

Preferred solution: Deliver product or service ordered

1 comment
Pedro C Yhi

Exact thing is happening to me I got the order confirmation and tracking number and passed already 3 weeks and nothing tried to email them no answer live chat is like you said i don’t know what else to do

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

No contact

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Dominator Industries - No contact

Very slow to non existent contact. No response from company. Just want to know when my package will be delivered or atleast shipped

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Anonymous
map-marker Oklahoma City, Oklahoma

Terrible company and customer service

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If this is how they do business I dont know how they are still open. Wont even reply to give any kind of update.

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User's recommendation: Do not waste your time or money with this company

Anonymous
map-marker Charlotte, North Carolina

Made order 3/5/24 label was created but company has not giving package to ups to be shipped toady is 3/14/24

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Shipping

Made order 3/5/24 label was created but company has not giving package to ups to be shipped toady is 3/14/24

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