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Being overcharged for a long time

Update by user Apr 28, 2021

No response whatsoever from Domestic and General

Original review posted by user Mar 27, 2021
I got cover for my fridge and washing machine at £11.50 a month in October 2016. I was told that the cooker and the hood were included for free "as a courtesy". Without my knowledge or consent, in March 2020 they put the price up to £28.23. Spoke to them repeatedly and no-one told me I was paying for the other 2, just that the price was correct. Why would I pay to ensure I have NEVER used (hood) and one which is 30 years old, knowing I would have to replace it soon. Spoke to Stephanie Oct 2020, she said "there are four appliances", I said "no, the other two don't count because you included them for free". She said NOTHING. The price then went up to £31.30 in November 2020. Spoke to Caroline 8.3.21, explained situation, told me again and again it was up to me to let them know that something was wrong (which I did). It was only recently (because of mental health issues) when I started comparing prices that I realised I was charged an extortionate amount FOR A YEAR). So they changed my plan WITHOUT MY KNOWLEDGE OR CONSENT, and to rop it all, Caroline, quite rude as well, just kept repeating I was the one supposed to inform them, when they are the ones that made a huge change without prior notification. She didn't even offer to pass the matter on to management, and kept interrupting me when I was trying to talk. Well, I will take the issue to their head office AND Trading Standards, and let them decide what they think about a company that breaks their own rules and rips off a person registered disabled and with mental health problems.

User's recommendation: Avoid like the plague.

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ID
#2476961 Review #2476961 is a subjective opinion of poster.
Loss
$180
Preferred solution
Full refund

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