Ken L Jkb

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Verified Reviewer
| map-marker Wilton Manors, Florida

Terrible customer service

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Updated by user Feb 25, 2023

they have done nothing except deny any responsibility......hard to believe they can be so irresponsible and still be in business.

Original review Jan 25, 2023

installers left my place in shambles and left doors and toilets which they removed , laying in the showers , blinds were broken , and most walls gouged and ruined and they take no responsibility. TERRIBLE SERVICE

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Loss:
$5
Pros:
  • Good tile product
Cons:
  • Not trustworthy
  • Second rate installers
  • Terrible service

Preferred solution: Price reduction

User's recommendation: stay away from this company

Michael A Gat

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Terrible experience

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The installer came to my home this morning and the sales person measured wrong. They would nasty.

I asked them to leave. My house is in total disarray I have to go out and buy Carpet from another store and now I have to wait another two days to have it installed I can't even get into my bathrooms my kitchen all my bedroom furniture is in every room of my house. I am so upset.

I called American Express and disputed the down payment. When I told the general manager he told me big deal I'll just dispute your dispute.

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Reason of review:
Order processing issue
Kaitlinn Qyz
map-marker Houston, Texas

Dolphin stuff

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Haven't received any purchase from Dolphins. Where they at?

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Reason of review:
Order processing issue
Chima Cdw
map-marker Miami, Florida

Overpraise and underdeliver

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The salesmen at store is very good. They over promise and under deliver. As a first time homebuyer I was on a tight budget and needed to deliver on time for a move out. They were great through contract and promised a 4 day turnaround and an "all in contract" for removal and installation. They came to house and said no problem and no issues would come up. After demo, they told me to come to house immediately. Long story short, $3,200 more than quote and a 7 day delay on a four day job. I was required to change my entire move and incur additional charges from a landlord for lease extension.

They promised to "make this right" and didn't. They told me to make arrangement with GC directly for overruns. They observed job, quoted me a full price that they knew was a financial stretch for me, and promised to work with me and GC for amicable resolution. I now have GC saying that Dolphin isn't paying him a penny more and harassing me for overage on a job that Dolphin misquoted and refuses to take responsibility for and assist at all as they require full payment up front.

Taking advantage of first time home buyers and not taking responsibility for mistakes that they made is no way to run and grow a business. They will never receive a recommendation from me and I will never use them again.

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Loss:
$3200
Cons:
  • Deceptive sales practices
Reason of review:
Pricing issue
Resolved
Nitza Jap
map-marker Miami Beach, Florida

Resolved: CARPET AND FLOOR SALES WITH POOR CUSTOMER SERVICE

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We ordered over 17k worth of carpet and flooring. Their sales people have no idea, how to calculate or explain.

Measuring people over measured us by at least 150 sqft and when we had extra boxes to return the reply form the store is even more ridiculous. Never shop or trust these guys. Once you request an answer all you hear is round words or not clear answers. all they do is to twist the meaning giving you a mouthful so that you get distracted.

Doesn't work like that with us.

Corporate will handle i guess but they are a rip off when it comes to returns, calculations or service. yuck..

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Loss:
$1000
Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous
map-marker Fort Lauderdale, Florida

Dolphin Tile And Carpet - Installation Review from Fort Lauderdale, Florida

DC&T currently installing carpet at our condo, a 3 floor building. Weeks of delays in starting the job, the tile they laid first had to be fixed before carpet could begin.

3 employees came to quote the job but still they refused to send extra manpower to carry carpet up the stairs (rolls too big for the elevator), so condo had to hire 2 extras to help. Still, the carpet that should have been rolled out in a long hallway has FOUR poorly done seams in it.

Although carpet was probably glued down, it nevertheless has loose looking spots where it's not flat to the concrete beneath. The carpet is thin and, when taken together with the bad seams, it doesn't look like it will last long once residents begin using it.

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Reason of review:
Poor customer service
Anonymous
map-marker Miami, Florida

Dolphin tile and carpet cleaning - stay away

Stay away from this company. Their prices are cheap but their work-product reflects it.

I hired them because they were inexpensive and sure enough I can not get them to come back and fix their sloppy work. Footprints all over the floor, grout lines still dirty and the supposed clear sealant is either water-downed or really cheap. Do yourself a favor and pay the extra money or be prepared to have it recleaned by someone else or to do it yourself.

Forget about them coming back to fix their poor work. I tried to get them to come back but they no-showed two times.

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Anonymous
map-marker Miami, Florida

Appointment for estimate. I waited the 2 hour window they never showed! No call nothing!!

If your estimator cannot make it in a two hour window, don't advertise the two hour window! Who will compensate me for my time?

You are an unprofessional company and I will make sure to tell everyone never to use your company.

Dolphin Carpet & Tile's laminates offer beveled, distressed, and highly textured options to give your laminate floor the look and feel of true hardwood, wood grain and all. Use texture to add a distinguishing touch to your home or choose a distressed look to provide affordable beauty.

You will find Dolphin Carpet & Tile Laminate Floors are as diverse as the personalities they reflect. Our laminate floors are designed to enhance the beauty, warmth and style of your home with a wide variety of beautiful styling, textures and colors to choose from. Laminate Flooring is extremely durable, scratch resistant, easy to clean, fade and stain resistant, and can be installed almost anywhere in the home. The surface is hygienic and is excellent for people suffering from allergies.

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