Adrian R Wpe

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Verified Reviewer
| map-marker London, England

Damaged delivery

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Updated by user Mar 21, 2024

I explained that my order had been damaged during delivery but that I couldn't send any relevant photos as I'd already discarded the packaging and broken items. They were very helpful and sent replacement items by next-day delivery.

Original review Mar 19, 2024
Hi, I ordered eight jars of Littleover Apiary Pure Organic Wildflower Set Honey (340g) (order ref: DF897771****) last month, as I have done several times over the past couple of years, and am pleased to say that they arrived promptly, as did the previous deliveries.
However, three of the jars had been broken in transit which I didn't notice until a few days ago, when I unpacked part of the batch that I hadn't yet opened. Unfortunately, I had to throw the jars away, together with the honey inside them, which contained small fragments of glass.
I'd be grateful if you could refund me the cost of those three jars, or (if it's easier) give me a discount on my next Littleover order.
The honey is delicious, and this is the first time I've had any problems with my order. I hope you'll be able to compensate me for this unfortunate incident.
Many thanks,
Adrian Read
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User's recommendation: This was the first time I'd had any problems with a delivery from Dolphin Fitness. When I contacted them and explained the situation, they promptly dispatched three new jars to replace the three that were broken. Very happy with the service.

Anonymous
map-marker Bristol, Bristol

Lutein eye complex

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I have just placed an order with you and still waiting for confirmation from you . You have debited my account. I should be grateful for confirmation as soon as possible. Many thanks, Stella eden
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User's recommendation: Please make sure you write your correct email address. Unfortunately I missed quoted mine and the error was mine and not dolphin fitness.

Mohammed M Tjy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Looking to get my refund

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Dolphin Fitness - Looking to get my refund
There no way to get in touch it only by email im looking to get refund back i hope they response back this my order number (DF472725****)
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Preferred solution: Full refund

Sherolyn Ida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cambridge, England

I want to nw if they have refunded my money.

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I order 50 calibre pre workout before x ma's and I had a email saying that my delivery will reach me on 10 Jan 2023 I though great and then on the 28th or 30tth December 2022 I hand a email saying that were r out of stuck so if u want anything else so I cancelled the order and just wanted to nw if u have refunded my money that all I want to nw thxs
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User's recommendation: Make sure they have in stuck of u need before u order

Anonymous
map-marker Telford, Telford And Wrekin

They got back to me, delivered on the right day in the end and refunded my delivery costs.

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Paid £2.95 delivery for delivery on a certain day. They delivered a day early (when I wasn't in). They told me I could pick up from a local delivery centre which I couldn't do as it's a 7.5kg of washing powder. In the end they did deliver on the right day and refunded my £2.95. It would have been helpful for them to have a proper customer services number/email as it was impossible to get hold of anyone.
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Anonymous
map-marker Gunnislake, England

Delayed delivery Damaged parcel

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Didnt arrive on time Delivery company responsible also when it did arrive package was open and some of order missing DolphinFitness posting this to me. All problems due to delivery company and have been sorted by Dolphin Fitness would not hesitate to order from them again as problem was totally due to delivery company.
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User's recommendation: brilliant service

maria b Qgv
map-marker Willesden, Brent

i have received my order but it is incorrect

I placed an order for the UDO'S CHOICE OIL BLEND ORGANIC 500ML HOWEVER WHEN I GOT MY DELIVERY TODAY I FOUND THAT I HAVE THE CAPSULES ASWELL. IT SEEMS THAT THERE HAS BEEN AN ERROR. PLEASE CAN WE SORT THIS. I HAVE CHECKED MY ACCOUNT AND IT WAS DEBITED FOR TWO ITEMS INSTEAD OF ONE. REGARDS
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