Dolphin Fitness
Dolphin Fitness Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dolphin Fitness has a 2.9 star rating from 6 reviews with mostly neutral sentiment; reviewers note mixed experiences and recurring issues with orders and contact.
Key Takeaways for Future Customers
- Check Dolphin Fitness reviews for order and delivery consistency before buying.
- Have your order number ready; phone system requires it and email contact is common.
- Expect helpful responses on some replacements but variable response times.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and inability to reach a person.
- Problems with missing or wrong items, damaged deliveries, and delayed refunds or billing follow-up.
- Website ordering issues that block purchases without clear contact options.
Positive Feedback
Some customers report prompt replacement dispatches and refunds when issues were resolved, and successful deliveries for repeat orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dolphin Fitness has a 2.9 star rating from 6 reviews with mostly neutral sentiment; reviewers note mixed experiences and recurring issues with orders and contact.
Key Takeaways for Future Customers
- Check Dolphin Fitness reviews for order and delivery consistency before buying.
- Have your order number ready; phone system requires it and email contact is common.
- Expect helpful responses on some replacements but variable response times.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and inability to reach a person.
- Problems with missing or wrong items, damaged deliveries, and delayed refunds or billing follow-up.
- Website ordering issues that block purchases without clear contact options.
Positive Feedback
Some customers report prompt replacement dispatches and refunds when issues were resolved, and successful deliveries for repeat orders.
Cirencester, Gloucestershire
Trying to order Dove farm gluten free...
- - I've ordered gluten-free cornflakes for years.
- - The site is cluttered and I can't order; I have 5 boxes of 6 and need help with an order number.
Trying to order Dove farm gluten free cornflakes. Been ordering them for years.
It was so easy. Now youve got so much rubbish on site cant order them. Ive 5 boxes of 6 so worth ur while to help me. Ur stupid contact number just wont move on till I give my order number.
Are you mad or something.
If I had an order number I wouldnt be contacting you. Berenice williamd
User's recommendation: Impossible to order. Can’t even phone them without order number but couldn’t order. So disappointed used them for years. Do clever they’ve destroyed the essence of the business. B williams
Poor customer service you can not speak to anyone about a missing order.
- - I called several times and entered my last six-digit order number and mobile number.
- - The voice system says there is no active order and disconnects the call.
I have tried to call on several occasions inputting my last six digit order number and mobile number when prompted. The voice activated system responds that I have no active order and disconnects my calls.
User's recommendation: A human to answer the calls.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order not coming
I placed the order for the second time, but it still hasn't arrived, and I think the order has been cancelled again.
Preferred solution: Deliver product or service ordered
Delivery of an item
I ordered an item, last Sunday didnt receive an acknowledgment or order number but the payment has gone to you through Apple Pay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milton Keynes, Milton Keynes
Customer service
- - Couldn't change shipping address at checkout.
- - Dolphin Fitness helped resolve the issue and suggested a three-step flow: product, address, payment.
My problem was that when I bought online, after selecting the item, the payment process opened I could not change the shipping address. The dolphin fitness was helpful and solved my problem.
Maybe it would be easier if the purchase happened in three steps.
1. Product selection, confirm
2. Customer and, shipping address details, confirm.
3.
Payment process, confirm
Thanks you for resolved my problem. Best Regards:Istvan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong items sent and missing item
- - Cannot contact support; no reply.
- - Ordered 6x400g Mr Organic soups; wrong items shipped; only 1 of 6 lentil tins delivered.
Before I do that, I have spent hours trying to contact but just kept getting nowhere on your site. You have already erred according to your terms and conditions page. I will keep sending until I get a response.
I ordered 6x 400g tins of Mr Organic tomato and basil soup, not Biona 680g tomato Basil soup. I also ordered 6x400g Mr Organic tomato and lentil soup but only one tin was sent.
I do not have a smartphone, and nothing was damaged. Items weren't ordered and are missing. I am 81 years old, terminally ill, on oxygen 24/7. I can't talk now and can only swallow liquids. I am 20 kg underweight and not likely to make it to Christmas.
P.S. My domestic helper was here when I placed the order. She helped me choose soup products. Don't leave it too long. By the way, had you told me you had to change due to lack of stock, I would have happily chosen another brand. So, it's all down to you, not me.
Since you give time limits for returns, is it okay to run out of time because you failed to respond on time?
Regards,
Miss K Barton-Harvey
- Used to be good
- Communication abysmal
Preferred solution: Deliver product or service ordered
User's recommendation: what can I say. Communication bad, website doesn't let you contact always end up back where you started. very crafty way of making more money I think mone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged delivery
- - Eight jars of Littleover honey (340g) ordered; three arrived broken; honey discarded due to glass; please refund the three jars or offer a discount.
I explained that my order had been damaged during delivery but that I couldn't send any relevant photos as I'd already discarded the packaging and broken items. They were very helpful and sent replacement items by next-day delivery.
However, three of the jars had been broken in transit which I didn't notice until a few days ago, when I unpacked part of the batch that I hadn't yet opened. Unfortunately, I had to throw the jars away, together with the honey inside them, which contained small fragments of glass.
I'd be grateful if you could refund me the cost of those three jars, or (if it's easier) give me a discount on my next Littleover order.
The honey is delicious, and this is the first time I've had any problems with my order. I hope you'll be able to compensate me for this unfortunate incident.
Many thanks,
Adrian Read
User's recommendation: This was the first time I'd had any problems with a delivery from Dolphin Fitness. When I contacted them and explained the situation, they promptly dispatched three new jars to replace the three that were broken. Very happy with the service.
Bristol, Bristol
Lutein eye complex
I have just placed an order with you and still waiting for confirmation from you . You have debited my account. I should be grateful for confirmation as soon as possible.
Many thanks, Stella eden
User's recommendation: Please make sure you write your correct email address. Unfortunately I missed quoted mine and the error was mine and not dolphin fitness.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking to get my refund
There no way to get in touch it only by email im looking to get refund back i hope they response back this my order number (DF472725****)
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to nw if they have refunded my money.
- - I ordered 50 calibre pre workout.
- - Delivery was supposed to arrive on 10 Jan 2023.
- - I canceled after being told it was out of stock and want a refund.
I order 50 calibre pre workout before x ma's and I had a email saying that my delivery will reach me on 10 Jan 2023 I though great and then on the 28th or 30tth December 2022 I hand a email saying that were r out of stuck so if u want anything else so I cancelled the order and just wanted to nw if u have refunded my money that all I want to nw thxs
User's recommendation: Make sure they have in stuck of u need before u order
Telford, Telford And Wrekin
They got back to me, delivered on the right day in the end and refunded my delivery costs.
- - Paid £2.95 for delivery; it arrived a day early and £2.95 was refunded.
- - Pickup from a local centre was suggested, not feasible for 7.5kg powder.
Paid £2.95 delivery for delivery on a certain day. They delivered a day early (when I wasn't in).
They told me I could pick up from a local delivery centre which I couldn't do as it's a 7.5kg of washing powder.
In the end they did deliver on the right day and refunded my £2.95. It would have been helpful for them to have a proper customer services number/email as it was impossible to get hold of anyone.
Gunnislake, England
Delayed delivery Damaged parcel
- - Delivery was late and the delivery company was responsible.
- - On arrival, the package was open and items missing, with issues sorted by DolphinFitness.
Didnt arrive on time Delivery company responsible also when it did arrive package was open and some of order missing DolphinFitness posting this to me. All problems due to delivery company and have been sorted by Dolphin Fitness would not hesitate to order from them again as problem was totally due to delivery company.
User's recommendation: brilliant service
i have received my order but it is incorrect
- - Ordered UDO'S CHOICE OIL BLEND ORGANIC 500ML but received capsules as well.
- - Account shows debit for two items instead of one; please resolve.
I placed an order for the UDO'S CHOICE OIL BLEND ORGANIC 500ML HOWEVER WHEN I GOT MY DELIVERY TODAY I FOUND THAT I HAVE THE CAPSULES ASWELL. IT SEEMS THAT THERE HAS BEEN AN ERROR.
PLEASE CAN WE SORT THIS.
I HAVE CHECKED MY ACCOUNT AND IT WAS DEBITED FOR TWO ITEMS INSTEAD OF ONE. REGARDS
Companies Similar to Dolphin Fitness
DPS Nutrition
Spotrac
“Terrible company. They never pick up the call. Calls and emails are both unanswered. Data base seems...“
Worcester Warriors
“I have made 9 phone calls to the Ticket Office over three days, plus one email as requested. I have had...“
Flobility
“I went to cancel the auto pay subscription several days before my next payment and they didnt respond to...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation