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Dolly and Dotty

Dolly and Dotty

www.dollyanddotty.co.uk
What is your customer experience with Dolly and Dotty?

Dolly and Dotty Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Dolly and Dotty has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent comments cite poor customer service, high prices, and unresolved returns and refunds.

Positive Feedback

There are no positive recent comments; no reviews praised delivery speed or customer support.

Negative Feedback / Risk Areas

  • Frequent Dolly and Dotty customer complaints about unanswered calls, emails, and appalling customer service.
  • Issues with returns and refunds, including proof of postage not resulting in refunds.
  • Problems with next day delivery promises and attempted second instalment charges via PayPal.

Key Takeaways for Future Customers

  • Check Dolly and Dotty reviews before ordering and expect possible delays in responses.
  • Keep postage proof and monitor billing and instalment attempts closely for refunds.
  • Avoid relying on paid express delivery without confirmation of dispatch.
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Media from reviews

Dolly and Dotty - Dress return
Dolly and Dotty - Dress return - Image 2Dolly and Dotty - Dress return - Image 3
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PC collective complaint

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Start Collective Complaint
Ruth M Fdn

Dress return

Dolly and Dotty - Dress return
Dolly and Dotty - Dress return - Image 2
Dolly and Dotty - Dress return - Image 3

Hi just wanted to know if you received my dress back ? As I haven't had a refund?

There is another dress I need to return so I need to know I sent it back to correct place

Preferred solution: Full refund

View full review
Anonymous

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Verified Buyer
| map-marker Barnsley, Barnsley

Where is my order

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Contains 1 confidential file for company representatives

NI paid for next day delivery on two garments last Friday

Checked on the tracking and they are not even packed for shipping

No one has answered my call texts or emails

Very disappointed

User's recommendation: No I would not on my experience so far

View full review
Marion C Iex

Return

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I have proof of postage of my return of 4 dresses to you.

You have not refunded me

You are attempting to taking second instalment to PayPal

I have phoned a few times no response.

Preferred solution: Full refund

User's recommendation: Customer service appalling

View full review

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