Skip to content
Write review For Business
  • Login
Dollar Savings Direct

Dollar Savings Direct

www.dollarsavingsdirect.com
stars-rating stars-rating stars-rating stars-rating stars-rating
2.9 out of 5
Based on 1 review from registered users.
2.9
stars-rating stars-rating stars-rating stars-rating stars-rating
1 rated review | Is this your business?
What is your customer experience with Dollar Savings Direct?
Submit review

Dollar Savings Direct Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Dollar Savings Direct has a 2.9 star rating from 1 review and overall customer sentiment is mostly neutral with mixed experiences noted.

Positive Feedback

Customers praise the competitive interest rate and some report reliable, prompt transfers and satisfactory customer service when needed; mentions appear in Dollar Savings Direct reviews.

Negative Feedback / Risk Areas

  • Repeated complaints about the aggravating two-step log on process and poor site performance affecting aggregation tools.
  • Reports of deposit handling errors, delayed credits, and inconsistent resolution in customer complaints.

Key Takeaways for Future Customers

  • Read recent Dollar Savings Direct reviews before depositing large sums and monitor transfers closely.
  • Expect a persistent two-step log on process and contact customer service promptly for any deposit issues.
View full overview ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Jeremy S Qzf

Aggravating log on

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.9
AI Highlights
  • - Two-step login is required each time.
  • - Not compatible with Mint or other aggregators.
  • - Online-only bank with slow scripts and trackers.

I have numerous different online accounts but none of them are as aggravating to use as dollar savings. You must go through a 2 step log on every single time (even if you check the remember this computer) The sight also has poor slow scripts and trackers on it.

The last punch in the face is it will not work with mint or any other agagation sight so you have to go through this garbage on there sight and manually enter it in money management sights. It is concerning that there is this level of incompetence in design in an online only bank.

Pros:
  • Interest rate
Cons:
  • Customer service
  • Log on process
View full review
Comment
3 Thank you
3 comments
Guest

This complain about 2-factor auth is nonsense in 2022.

Reply
Helpful
Guest
reply icon Replying to comment of Guest-2273594

Quiet.

Reply
Helpful
Guest

I just CLOSED MY ACCOUNT with DOLLAR SAVING DIRECT. The customer service SUCKS so Badly.

Please put your money in a Different Online Savings Account. Stay as far away from these people.

Reply
2
View more comments (2)
Anonymous

Great Bank

AI Highlights
  • - Long-time customer since the early 2000s with Emigrant/Dollar Savings Direct; no problems.

I have been with Emigrant and now it's "Dollar Savings Direct", since early 2000's. I HAVE NEVER EXPERIENCED A PROBLEM!

I was a little skeptical back then going from a brick and mortar to an e-bank however here I am 2017 and all I can say is, great bank and great customer service when I needed it. I have transferred large sums of money in and out from my Wells Fargo General fund and it has always been prompt and exact. Scheduling transfers works, and always has for me, on time and precise.

Maybe you all are recipients of Karma and you have done it to others, dunno. FYI - I am not an employee with this or any bank, just a satisfied consumer alarmed at your complaints.

View full review
Comment
10 Thank you
4 comments
Guest

I have been a customer with them since 2009 and I never had problems with this bank

Reply
Helpful
Guest

DollarSavingsDirect currently seems to have a very time involve bureaucratic way of linking additional external Bank Accounts.

Reply
2
Guest
reply icon Replying to comment of Guest-1385596

When you 1st set up your account, the initial funding account is approved after you confirm 2 small deposits, then if you what to add a second or third, funding account, it takes 60 days after the day the account is opened and you have to fill out a document and send it to Dollar Savings Direct. They send it to your funding bank and if they do not respond, they ask you for a recent statement.....A lot of e-mails back and forth.

Reply
7
Guest
reply icon Replying to comment of Guest-1385596

They are giving a hard time about linking a different checking account and deleting a different account that was compromised. They want a form to be filed out with a copy of a check and a bank statement to PROVE its my account. I told them they can shove it and CLOSE THE ACCOUNT.

Reply
1
View more comments (3)
oldbutnew

Cost me interest on $30,000. for 2 weeks

AI Highlights
  • - Deposited $30,000 into Dollar Savings Direct; opened per 10/21/08 letter.
  • - 11/03/08 $30,000 deposit showed no funds; wrong acct # and a $0.97 charge.

Don't put money in this "2 star" Bank. They are double trouble.

I had problems from day one - trying to deposit $30,000 into their Dollar Savings Direct. They sent me a letter on 10/21/08, saying the account was open and they received the money.

Today, 11/03/08, I tried to deposit $30,000 more and find that they did not have any money in the account. They said I gave them the wrong acct.#. Really?

Well, how then did they charge my account with $.97?

There are 2 other banks--4 star--paying the same amount--4% APY. No trouble at all there.

Go to UFBDirect.com for trouble free banking.

View full review
Comment
5 Thank you
oldbutnew

Dollar Savings Direct: Jerked me around for about 15 days while I tried to deposit $30,000.

AI Highlights
  • - Two-star bank claimed funds were received, but $30k was never deposited.
  • - Money sat idle and I wasn't notified.
  • - Dollar Savings did not get my money.

Anyone, that tries to open an account with this "two star" bank, is making a mistake. They sent me a letter saying they had recieved the funds and just today, Nov.

3rd, while trying to deposit another $30,000, I find that they never got the money. So my money has been sitting around without interest. They didn't bother to notify me. I should have realized, on day one, when I had troubles with them that they are bad news.

There are two "4 star" banks paying the same amount - APY 4%. Thank God, Dollar Savings did not get my money!

View full review
Comment
2 Thank you
2 comments
Guest

Been banking with Dollar Savings for years without ever a problem. Great bank with the best rates oday.

Reply
5
Guest
reply icon Replying to comment of Guest-1361106

I can not agree with that statement.

Reply
Helpful
View more comments (1)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article

Dollar Savings Direct
Reviews Contacts Community