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I had a rental car from Hertz in Chicago & Jada one of the employees was excellent. She gave her very best and honest service! She was very helpful & did an outstanding job. I defiantly recommend Hertz if you are looking for a car rental. I have been using hertz for a long time and will continue to use this. They provide you with a great choice of car and even a better price. It is also a very good place to rent a car for very cheap. I travel a...
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#1009526
THEY NEVER TOLD ME I NEED A MAJOR CC OR THAT I COULD NOT USE MY DEBIT CARD FOR PAYMENT AND NOW THEY REFUSE TO GIVE ME A REFUND !!!!! I AM POSTING THIS WHERE EVER I CAN THEY ARE HORRIBLE AND HAVE TOTALLY IGNORED ME AND MY EMAILS AND PHONE CALLS.... MY BANK HAS BEEN IN CONTACT WITH THEM AND IS TRYING TO RESOLVE THE MATTER ------HORRIBLE PLACE , AND THE FACT THEY ARE NOT IN EVEN IN THE USA , THEY ARE IN EUROPE SOME WHERE THEY SUCK THEY ARE HORRIBLE...
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1.0
#1008532
I rented a car from the Dollar Car Rental location at the Phoenix Airport as per reference #588487620 from December 17, 2016 to December 31, 2017. At the pick up on December 17th, the agent at the rental sales counter was initially friendly but when it came to the Loss and Damage insurance she misrepresented my instructions. She twice asked if I wanted this additional Loss and Damage coverage and I declined both times. I was surprised by her...
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1.0
I didn't like
  • Ethical treatment

Short Review for February 15, 2017

#1008543
2.3
Denver airport office quietly snuck in charges like "snow tire fee" on their Awd rental. Boosted the one week rental from $200 to over $950. They have lost not only me as a customer but all my friends and family. Including my ski club. BEWARE
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Car Non Rental Review

#959737
1.0
Dollar is worst car rental place I EVER dealt with my team made a reservation and confirmed pick up by 10pm Friday 11/18/16 arrived at 9:20 and they had closed . Guard said they left at 6pm called customer service and they could not get us a car! Left stranded !! Customer service on Monday said no signed contract no compensation! They suck!!
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Short Review for October 23, 2016, pc_payment

#941780
Dollar is horrible. Our credit card strip was worn out and wouldn't swipe and therefore they have no way of processing credit cards. No chip reader that they know of, that is an exact quote. Also did not know how to enter card by hand. This is LAX location. #utterlyshocked
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Dollar Rent A Car Customer Care Review

#922682
4.4
I rented a car at a great price at Akron airport in Ohio, overall my experience was good. My only complaint was the representative when I first rented the car. She was unfriendly, rushed, and was rude I felt I needed to complain. When I returned the car the representatives I dealt with were wonderful
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Recently rented a car in Tampa Florida on Jan 23 2017, brought back that Friday the 27th. I put 125 miles on the car driving around locally. I just received Friday February 10, 2017 a violation notice in the mail stating I went through 4 tolls, and that I owe 63 dollars and some odd cents for the toll and administrative charge. The problem is when I looked at where the tolls were stated, they were in the Miami area, 280 miles away, which when...
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1.3
I liked
  • Never will rent again
I didn't like
  • Being charged for tolls i did not go through
#1006474
Dollar car rental, Thrifty and Hertz group are one company. The car rental is running a multi state scam operation in USA. They routinely charge you double or even add insurances after you say you don not want them and will hold deposits indefinitely. Review all paperwork before leaving and do not believe the clerk if they say you will get your money back. UNDERSTAND all that is posted WILL be billed once you sign, Credit cards cannot help you...
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Wow - I returned the car - and Dollar Jacked the rate from $119 to $308 because I returned 6 hours later than stated on the contract!! I had told rental agent that return date was either Tuesday or Wednesday ... When I returned the car and saw that the bill tripled from $119 to $308 - I asked for manager - but was told I could 'call customer service' - and they are conveniently closed!! Dollar has the right to make a change since that's...
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1.0
I liked
  • Product
I didn't like
  • Sneaky upsell tactis
#993408
Please be on the lookout for fraudulent charges if you book a car from Dollar Car Rental. Recently, I picked up a compact car in George Bush International Airport in Houston. The rental was for $11 per day but the final charge was for over $270 for four days. Dollar Car Rental agents will add additional charges for insurance and road service without even asking if you want them or need them. Make sure you read the contract. I had just flown in...
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1.0
I didn't like
  • Being cheated by being charged without being asked
#989948
The car i rented broke down, wouldn't start. They charged me for towing and left me stranded with no estimate of time to come pick me up or provide another car. Roadside service was very condesending. Now they are blaming me for everything because i disputed the charge on my credit card. I am trying to pay them a reasonable amount but noone in the company so far has the authority to discuss what that would be. This has gone on for months and i...
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1.0
#985379
The Employees on the phone do not know any of the company policies. I was told numerous times they did not have any such applications for Dollar cash deposit identification card. They even asked me what website I got that from. When it clearly states on their website under General policies section G, just below it you are provided the link for the application I was inquiring about. No one could get me to right department on the phone after 2...
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1.0
#968191

Contact Dollar Rent A Car

Headquarters Address:
Dollar EXPRESS Services Program
Dollar Rent A Car, Inc. P.O. Box 33167
Tulsa, OK 74153-1167
Phone:
(866) 776-6667
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Booking a car online thru a search engine i secured a good rate for a car at dollar . minimal required insurance was quoted at 7 dollars a day , required by the state of california i figured il book that seven dollar a day insurance when i collect the car arriving at lax , the dollar car shuttle took forty minutes to arrive and the so called " three minute shuttle " took another twenty minutes to get to the office when retrieving my booking ,...
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