New Reviewer

Wrong item sent and no solution 2 calls later

Two calls resulted in no solution until yesterday. I received FedEx printable label yesterday and mailed out the package through FedEx this morning. Your refund or return process should be streamlined. Thank you Robert Kocor

User's recommendation: Check box contents immediately even if it is for future use.

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ID
#3968154 Review #3968154 is a subjective opinion of poster.
Pros
  • Good prices
Cons
  • Very convoluted return or exchange policy
  • Convoluted return or exchange policy
Loss
$1
Preferred solution
Full refund
New Reviewer

Beware …. Don’t buy anything in winter install in spring !!!!

Live in New York State. Bought a pool heater with 90 day warranty. Bought it in April, installed in June. Out of warranty. This company is located in Wisconsin, are they swimming in April???

User's recommendation: Stay away from anything $$$.

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ID
#3840646 Review #3840646 is a subjective opinion of poster.
Pros
  • Item shipped and arrived quickly
Loss
$900
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Refund

Merchandise never delivered. Was told they had to give FedEx 48 hours to respond. FedEx didnt respond by Friday. Was told the refund request couldnt be sent in until Monday. And it would take 3 to 5 business days to reach my bank. Thats a total of almost two weeks to get a refund. Unacceptable.
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ID
#3752257 Review #3752257 is a subjective opinion of poster.
Location
Pleasant Prairie, Wisconsin
Preferred solution
Full refund

NEED TO RETURN THE PARTS I ORDERED THEY WERE THE WRONG ITEMS I NEEDED

I ORDERED PARTS FOR MY BOOSTER PUMP AND I ORDERED THE WRON ITEMS I WOULD LIKE TO RETURN THEM, LOOKS LIKE A NEED A RETURN AUTHORIZATON NUMBER TO RETURN THE ITEMS. IF YOU COULD SEND THE INFO I NEED I WOULD APPRECIATE IT.
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ID
#3485595 Review #3485595 is a subjective opinion of poster.
Location
Perry, Georgia

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Verified Reviewer
New Reviewer

Cheated of shipping charge $9.99

Do I really need to report you to the BBB over the $9.99 you have cheated me lout of? If need be I will. I ordered a pressured gauge and a case of pool shock in June totaling $90 plus and using your 50SHIP code for free shipping. I received the gauge and was billed $9.99 for shipping. I called and was assured my account would be credited. Never happened! I called again and was once again assured my account would be credited the $9.99. Never happened! Worst of all, I was told my shock order was cancelled by you and you never had the decency to let me know. I just waited for the order to arrive. You have not only lost a long time customer but the BBB and YELP is next. Give me back the money you have stolen from me!

User's recommendation: Do not trust them.

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ID
#2701129 Review #2701129 is a subjective opinion of poster.
Cons
  • Lie to me twice
  • Incorrectly bill shipping
  • Cancel order
Loss
$10
Preferred solution
Full refund and apology.

Dissatisfied customer

Parts missing from pool package, months to receive pool, no instructions, customer service failure to communicate with me. Will Never recommend or purchase from Doheny's again!

User's recommendation: Never.

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ID
#2695446 Review #2695446 is a subjective opinion of poster.
Location
Springfield, Oregon

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Supporter

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Verified Reviewer
New Reviewer

Resolved: Worst customer service ever!