Dohenys Reviews

Show reviews that mention
customer service pool customer service pool pump email pump phone order pump because
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cheated of shipping charge $9.99

Do I really need to report you to the BBB over the $9.99 you have cheated me lout of? If need be I will. I ordered a pressured gauge and a case of pool shock in June totaling $90 plus and using your 50SHIP code for free shipping. I received the gauge and was billed $9.99 for shipping. I called and was assured my account would be credited. Never happened! I called again and was once again assured my account would be credited the $9.99. Never happened! Worst of all, I was told my shock order was cancelled by you and you never had the decency to let me know. I just waited for the order to arrive. You have not only lost a long time customer but the BBB and YELP is next. Give me back the money you have stolen from me!

User's recommendation: Do not trust them.

View full review
ID
#2701129 Review #2701129 is a subjective opinion of poster.
Cons
  • Lie to me twice
  • Cancel order
  • Incorrectly bill shipping
Loss
$10
Preferred solution
Full refund and apology.

Dissatisfied customer

Parts missing from pool package, months to receive pool, no instructions, customer service failure to communicate with me. Will Never recommend or purchase from Doheny's again!

User's recommendation: Never.

View full review
ID
#2695446 Review #2695446 is a subjective opinion of poster.
Location
Springfield, Oregon

This person donated to support our platform. Learn more

Supporter

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Worst customer service ever!

Dohenys - Worst customer service ever!
Dohenys - Worst customer service ever!
Dohenys - Worst customer service ever!
Update by user Apr 09, 2021

Company fixed the issue and I have been provided with product replacement. I was contacted by Stephanie, the customer service manager.She shipped me a new liner immediately.She even gave us and upgraded, better liner as an apology.Problem resolved..

Original review posted by user Apr 05, 2021
I would rate negative 5 stars if I could!!!! I purchased an above ground pool liner. The liner arrived. I drained my pool, installed a new ground mat, installed the new liner, put a vacuum behind the liner and turned it on to remove the wrinkles. The new liner had several spots where the wall was pulling away from the floor. Like the glue, or weldment didnt take or hold. I was in a panic as we live in Florida where it storms daily, and an above ground pool is very flimsy without water in it!!! I immediately called Doheny;s customer service. The lady told me to submit pictures to them, they would contact me back on Monday( this was Saturday) I explained to her my situation, and she said there was nothing she could do. We discussed me trying to glue the seams to see if that would work. Glue seams on a brand new liner??!!!! This already had me angry, but what could I do? We ran to Lowes, got some vinyl glue, and tried it. The next day, it did not hold, I could pull it apart. And if I continues to pull, the entire seam would simply keep on seperating! I emailed the same address she had me send the pics. Figured, I would have to wait until Monday. Fingers crossed. Monday came, no contact?!? So my wife called Dohenys. They said they were understaffed, and overwhelmed. Someone would get back to us by Wednesday. Even more angry now, pool still flopping in the wind! Wednesday came, no contact! We called back. We will be contacted by Friday for sure. Fingers still crossed, pool still flopping in the wind!! Friday came. No contact. I call again. Keep in mind, each call is 20 minutes to 40 minutes on hold, waiting for someone to answer. A lady answers the phone, she passes me to another lady, who passes me to a man in another department, who told me, Sorry WE CANT TAKE CARE OF THIS ISSUE. I would have to contact SwimLine, the manufacturer!!! So after a week of prayers my pool doesnt collapse, I had to start at ground zero, all over again!!! I contact SwimLine late Friday, of course they are closed, and I have to wait until Monday to someone to contact me. I sent them an email with what my issue was, and pictures, and I guess I hope someone will contact me this time and settle this. To be fair, this is not on SwimLine. Had someone told me to contact them first, a week ago, I might have my replacement liner, and have it installed right now. My complaint is with Doheny's and their customer service!!! I will NEVER purchase a thing from them again!!! Totally unsatisfied!!!!

User's recommendation: Buyer Beware!

View full review
Resolved
ID
#2490446 Review #2490446 is a subjective opinion of poster.
Pros
  • Order went through
  • Item arrived quickly
  • Easy to order
Cons
  • Long hold times calling
  • Long wait to get a replacement
  • Purchased product issue has to go through manufacture
Loss
$30
Preferred solution
A new liner shipped or a refund! I cant wait weeks for SwimLine to send a replacement!!!
New Reviewer

Canceled order

I was told a product was on back order and would be in on the 5th of July I called and E-mailed I waited 40 minutes to be told the product wouldn't be in until the 15th of July. So I was told 2 dates and the product never arrived no call, no E-mail and a rude customer service person. I canceled the order, and won't be using this company I got the product from Amazon same price I will get it in 2 days. I always try to use local companies but, after yesterdays call forget it.

User's recommendation: Go to some other supplier.

View full review
ID
#2046026 Review #2046026 is a subjective opinion of poster.
Pros
  • Nice magazine
Preferred solution
no solution needed
New Reviewer

They sold us junk of a pool pump can not get thru to customer service to get it returned they said they would send a return label but have not seen it yet

customer service and junk pool pump I have been on hold for two hrs now and spent around four hrs. yesterday I thank if they can't do better than that they need some other system to get stuff back.

User's recommendation: go to another co. it might be a little cheaper but believe it is not worth it unless you like to spend a long time on hold.

View full review
ID
#1953796 Review #1953796 is a subjective opinion of poster.
Loss
$160
Preferred solution
Full refund

Can't get anyone on phone or email. Trying to get pump because the one I bought quit working after two weeks. Call every number and email with NO response.

New pool pump quit working after two weeks and called every number I could find and emailed about 6 times with NO response. I need to get another pump because it has a 1 year warranty, but can't get anyone

User's recommendation: Don't buy because if it breaks you can't get customer service or anyone else for that matter.

View full review
ID
#1935582 Review #1935582 is a subjective opinion of poster.
Location
Covington, Louisiana

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article