Dohenys Reviews

Do I really need to report you to the BBB over the $9.99 you have cheated me lout of? If need be I will. I ordered a pressured gauge and a case of pool shock in June totaling $90 plus and using your 50SHIP code for free shipping. I received the gauge and was billed $9.99 for shipping. I called and was assured my account would be credited. Never happened! I called again and was once again assured my account would be credited the $9.99. Never happened! Worst of all, I was told my shock order was cancelled by you and you never had the decency to let me know. I just waited for the order to arrive. You have not only lost a long time customer but the BBB and YELP is next. Give me back the money you have stolen from me!

User's recommendation: Do not trust them.

Parts missing from pool package, months to receive pool, no instructions, customer service failure to communicate with me. Will Never recommend or purchase from Doheny's again!

User's recommendation: Never.

I would rate negative 5 stars if I could!!!! I purchased an above ground pool liner. The liner arrived. I drained my pool, installed a new ground mat, installed the new liner, put a vacuum behind the liner and turned it on to remove the wrinkles. The new liner had several spots where the wall was pulling away from the floor. Like the glue, or weldment didnt take or hold. I was in a panic as we live in Florida where it storms daily, and an above ground pool is very flimsy without water in it!!! I immediately called Doheny;s customer service. The lady told me to submit pictures to them, they would contact me back on Monday( this was Saturday) I explained to her my situation, and she said there was nothing she could do. We discussed me trying to glue the seams to see if that would work. Glue seams on a brand new liner??!!!! This already had me angry, but what could I do? We ran to Lowes, got some vinyl glue, and tried it. The next day, it did not hold, I could pull it apart. And if I continues to pull, the entire seam would simply keep on seperating! I emailed the same address she had me send the pics. Figured, I would have to wait until Monday. Fingers crossed. Monday came, no contact?!? So my wife called Dohenys. They said they were understaffed, and overwhelmed. Someone would get back to us by Wednesday. Even more angry now, pool still flopping in the wind! Wednesday came, no contact! We called back. We will be contacted by Friday for sure. Fingers still crossed, pool still flopping in the wind!! Friday came. No contact. I call again. Keep in mind, each call is 20 minutes to 40 minutes on hold, waiting for someone to answer. A lady answers the phone, she passes me to another lady, who passes me to a man in another department, who told me, Sorry WE CANT TAKE CARE OF THIS ISSUE. I would have to contact SwimLine, the manufacturer!!! So after a week of prayers my pool doesnt collapse, I had to start at ground zero, all over again!!! I contact SwimLine late Friday, of course they are closed, and I have to wait until Monday to someone to contact me. I sent them an email with what my issue was, and pictures, and I guess I hope someone will contact me this time and settle this. To be fair, this is not on SwimLine. Had someone told me to contact them first, a week ago, I might have my replacement liner, and have it installed right now. My complaint is with Doheny's and their customer service!!! I will NEVER purchase a thing from them again!!! Totally unsatisfied!!!!

User's recommendation: Buyer Beware!

I was told a product was on back order and would be in on the 5th of July I called and E-mailed I waited 40 minutes to be told the product wouldn't be in until the 15th of July. So I was told 2 dates and the product never arrived no call, no E-mail and a rude customer service person. I canceled the order, and won't be using this company I got the product from Amazon same price I will get it in 2 days. I always try to use local companies but, after yesterdays call forget it.

User's recommendation: Go to some other supplier.

customer service and junk pool pump I have been on hold for two hrs now and spent around four hrs. yesterday I thank if they can't do better than that they need some other system to get stuff back.

User's recommendation: go to another co. it might be a little cheaper but believe it is not worth it unless you like to spend a long time on hold.