Dogfriendly
No cancellation policy for hotel rooms
I called the hotel (La Quinta in Omaha) directly and the head office and they both informed me that I could cancel up until 6:00 PM the day of my reservation but since I made the reservation online through a 3rd party I had to go to the site I made the reservation through. So, back to Dogfriendly.com.
They informed me that it was Priceline who they booked hotels through and that it was the hotel's policy they were going by. I informed them of the conversations I'd had with La Quinta regarding the 6:00 PM cancellation time. Interestingly enough, the La Quinta site now says they require 48 hrs. lead time to cancel.
I have a feeling that it's up to the individual hotel, though since the one I had booked were fine with canceling and rebooking for free. At any rate, DogFriendly chose to ignore what La Quinta had told me and steered me towards Priceline. On the upside, DogFriendly did refund me $20.00 and they were at least willing to engage in an email exchange and didn't just ignore me.
My suggestion is never use a 3rd party to book a hotel room. Book directly with the hotel.
I booked a hotel room with DogFriendly.com. My car broke down the day before I was to leave on my trip.
I was stranded and unable to contact them to change my reservation. When I finally got home 6 hours later I called and found out they would not cancel my reservation for the next day and they were keeping my entire $105.00. They would not let me talk to a supervisor.
Do not book with this site. If you have an unforeseen circumstance they basically don't care and are too rigid to make an exception to their absurd policy.
Rigid Hotel Room Cancellation Policy
I was supposed to check into a hotel I'd booked through DogFriendly.com. My car broke down and I couldn't leave for my vacation until a day later than I'd expected.
It took me 6 hours to do what is usually a 1 hour drive. By the time I got home to call to cancel and rebook my reservation it was past time to be able to do that without losing the ENTIRE $105.00 (the price of the room). There was no flexibility due to the fact that there were unforeseen circumstances. I can see charging a late cancellation fee but the entire room fee.
No. Not only that, I was unable to speak to a supervisor because they wouldn't let me.
Dogfriendly.com doesn't allow cancellations
I couldn't make it to the hotel I booked through thier website, so I called the hotel by 3PM the date of arrival. Figuring that was normal procedure, I would call prior to 5PM the date I was arriving.
The hotel did not answer, so I looked therouhg the paperwork to find how aI could contact them to make sure I releazsed the room . But, as I looedg through the confirmation, I noticed that, unlike any other cancellation policy I had encountered, you would be charge at least $25, and if you don't cancel prior to Noon the day before you arrive, you would be charged the full amount!!
Dogfriendly.com doesn't let you cancel a reservation
I recently used dogfriendly.com to book two hotel rooms; one for my wife and me and one for a friend. I was usng dog friendly because they have a comprehensive list of hotels that allow you to bring your pet.
A few days later my friend advised that she would not be able to join us on our trip which was a weekend getaway in wine country. Since the trip was more than 3 weeks away, I contacted dogfriendly thinking I would be able to cancel one of the two rooms I booked. I was advised that if I read the very small print on their website I would have seen that they had a no cancellation policy.
I'll will be more careful in the future when I book on line, but in the meantime avoid dogfriendly. I am out $368!
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Here's an update. It turns out that La Quinta's cancellation policy is 6PM on the day of your arrival and they'll give you your money back.
DogFriendly.com emailed and said that it's the hotel's policy. They're either lying or ignorant. To top it off, they actually use Priceline to book the rooms so it's really Priceline's policy.
I am so pissed. I will never book a room through anyone but the actual hotel again.