Dog Gone Taxi
Dog Gone Taxi Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Overall negative sentiment in Dog Gone Taxi reviews: consumers report poor customer service, dissatisfaction with Discounts and Special Offers, and a high price level. Quality control issues were reported during international pet transport.
Positive Feedback
Few positives noted; the company provides international transport options for pets, which some customers use despite concerns.
Negative Feedback / Risk Areas
- Poor quality control and checkpoint staffing leading to delays and customs problems noted in customer complaints.
- Scheduling errors such as incorrect arrival dates attributed to typos.
- Extra services like vet checks and crate fees seen as unnecessary given high prices.
Key Takeaways for Future Customers
- Read Dog Gone Taxi reviews and confirm schedules in writing before booking international pet transport.
- Clarify costs for crates and vet checks and ask about Discounts and Special Offers up front.
- Consider alternatives if price sensitivity or strong customer service is needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Overall negative sentiment in Dog Gone Taxi reviews: consumers report poor customer service, dissatisfaction with Discounts and Special Offers, and a high price level. Quality control issues were reported during international pet transport.
Positive Feedback
Few positives noted; the company provides international transport options for pets, which some customers use despite concerns.
Negative Feedback / Risk Areas
- Poor quality control and checkpoint staffing leading to delays and customs problems noted in customer complaints.
- Scheduling errors such as incorrect arrival dates attributed to typos.
- Extra services like vet checks and crate fees seen as unnecessary given high prices.
Key Takeaways for Future Customers
- Read Dog Gone Taxi reviews and confirm schedules in writing before booking international pet transport.
- Clarify costs for crates and vet checks and ask about Discounts and Special Offers up front.
- Consider alternatives if price sensitivity or strong customer service is needed.
Turn one complaint into a collective action
Roccastrada, Tuscany
DOG GONE TAXI, Sea-Tac.....POOR QUALITY CONTROL
- - International pet shipping is scary; quality control is lacking.
- - They claim checkpoint staff; arrival date was a typo causing customs issues.
Sending your animal internationally is scary at best. Dog Gone Taxi does not have great quality control in place.
Say they have people at each check point and that is not true. Told arrival in Italy would be 10/2/ 15 and arrived 10/1/15 causing many customs issues. DUE TO WHAT THEY SAY WAS A TYPO!!!! They also so say they need to take your dog for a vet check which you can do on your own.
They also indicate they must "build" a crate for your animal.
They use a plastic one you can purchase for much less on your own. Do not trust this service!!!
Preferred solution: Price reduction
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
With several correspondence back and forth we have tried at various levels of reasoning to explain in the simplest format to this client the rational for her pet that arrived one day earlier but she could no do the math. The biggest issue was when she changed the departure date by having her pet leaving one earlier than schedule, this simply means that her dog was going to arrive 1 day earlier.
She continued to dispute the fact that she did not realize her dog would arrive 1 day earlier. We tried to explain the situation but it was a futile effort for us to have her to grasp the explanation.
Furthermore, the client received a detailed email request from the airline confirming the place, time, flight information, to collect location, and date. This was all confirmed in emails between client and airline.
Dog Gone Taxi give clients the option to handle all the export papers, and taking their pet to their vet OR contract us to provide the service.
All clients are given this option to choose. This client choose to handled her export papers with her vet.
The airline employees and vets handled the transfer at the Frankfurt Animal Lounge in Frankfurt, by requirement provide the service to give all pets dog food/water and a comfort stop, which they did.