Poor customer service

This company has the most unprofessional commutation system. You are unable to reach your property manager in a timely or easy access. If their voice mailbox isn't full and you are able to leave a message, your call is not returned.

User's recommendation: Do not recommend leasing from Dodson Property.

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ID
#2026707 Review #2026707 is a subjective opinion of poster.
Location
Colonial Heights, Virginia

Very poor customer service

This is my second complaint for this company and nothing has improved. If a message is left, it takes a long time for a response if any at all. I have tried for one week (June 15, 2020 - June 22nd) to reach my property manager, Jamal Williams. His voice mail is full and cannot receive my message. Again, it has been a week to try to contact him. The owner, Duke Dodson, states he began the company in 2007 because he could not find a company, that he approved of, to manage his rental properties, I do not consider THIS good, nor a professional way to operate a property management company. I have just accepted to renew my lease for the 4th year and have been an excellent tenant. Dodson Properties 409 E. Main St., Richmond, Va. Owner: Duke Dodson

User's recommendation: Make sure you get your property manager's cell phone.!

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ID
#2004897 Review #2004897 is a subjective opinion of poster.
Service
Dodson Property Management Owner
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

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