I very rarely write any kind of derogatory comments about customer service, however at the Rancho dealership I have never seen such poor customer service, and I am compelled to write this in hopes in makes it to the General Manager. Today Sunday December 1, 2013, my 7 month pregnant wife and I were car shopping. We visited Infinity, BMW, Mercedes, Car max, and finally your Rancho car dealership to check on the black Friday deal that is advertised to end on December 2nd. We have been looking at SUV’s in preparation for our expecting twins, and were interested in the new Dodge Durango Citidale (white fully loaded). I pulled up and parked in the disabled parking spot adjacent to your sales floor. I am a 100% service connected Veteran. I was greeted by about 6 different salesman, and finally after a few minutes one very kind middle eastern man greeted us. I forget his name, but he was wearing a black jeep hat. My wife and I immediately discussed what we were looking for, as we have done much research, and know exactly what we want. We were looking for a White or Metallic Grey 2014 Dodge Durango fully loaded, with, the hemi engein, trailer attachment, and a short term lease 24 to 36 months. This was told to our sales man many times during the test drive, car tour, and finance option period. We arrived at approximately 5pm. At approximately 5:45 after the test drive and car tour we were introduced to a man who was referred to as the sales manager. He was a tall Hispanic looking man of origin. Again I cannot remember the name, as we were not able to obtain any cards or information at the end of our stay. This is where things went array. I told the salesman again that we were not in a hurry however; we could not stay for an extended time as I am disabled and my wife is 7 months pregnant with twins. It is difficult for both of us to sit for long periods of time in the uncomfortable chairs in the finance show room. I was told to get my registration and quotes I received from carmax and the Lincoln dealership for our Audi 2007 Q7. I was more than happy to get the information. I was told the store could beat car max and I would not be interested in the Durango unless you could beat the 18,500 quote from Lincoln. We were told that we had to get our information into the computer tonight to get the employee discount, but then could make educated decision, just like we conveyed to him earlier. We were told to wait for the numbers, and everything would be explained to us. After waiting for an hour I asked the salesman how the “sales manager” was doing with the numbers, we were told he was almost done after an hour. He went and checked on the back room and came back and said they were almost done. Again we waited for about another hour. Then the “sales manager” came out with financing options to purchase. He broke down the Durango and after all the numbers came out it was 54,000. We told him were going to pay the difference in our car with cash and to take the cost of our car out of the deal. We also asked him after 2 hours we got purchase options when we asked for lease options. The salesmanger replied “well how are you going to sign the papers tonight?” I was floored by the way he talked down to me like I was unintelligent. I told him that in the initial conversation we were not going to make a decision tonight, he said he was unaware, although this was conveyed to him immedediaty before he started crunching the numbers.??? I was also told that we would not get the same deal if we waited a night to think about it. This made me and my wife feel like we were put in a corner, especially after telling both of them that we always make educated decisions, wanted to go over all the numbers, and get back to them tomorrow. He was not happy with this response and said he was also not going to be able to match the trade in value of our Audi, which in before he started his two hour math blitz we told him the deal would be off if he could not match this. He also told us that since we would not let him check out credit he could not give us accurate numbers or even a ball park, although he just ran numbers for financing at 5.99%. My wife and I both have credit scores over 780 and a DTI of 25%. He again insulted our intelligence. I have a MBA in finance and a minor in law, and my wife has her Graduate degree as well. I felt like this was a bait and switch and pressure selling. The salesman we were working with then apologized for his sales manger behavior and said he was actually the closer not the sales manager. So we asked the sales manger after 2 hour and 30 min to work up the numbers on a short term lease like we asked. He came back with numbers way out of the ball park, with little information, no rebates or incentives. If also took him less than 5 min to give us the quotes. Why did he take so long getting the financing together, but so little time getting what we wanted in the first place in 5 MIN! He told me all leases were not the same I told him that, actually the financial instrument was actually the same for all leases it just depends on the dealers MSRP, residual value, and money factor. I did not need a lesson on how leases worked. I asked him if he knew what a financial instrument was and he said no. The numbers he gave us on a 44K Durango, after taking our trade in out of the equation, was for a 24 month lease 1100, and a 36 month lease 980 dollars. He would not let us have this information. He also went and told us that BMW could lease us a 80K car for $700 a month, and there store was focused on purchasing not leasing. I told him then I should go to BMW, the closer then said, contradicting himself that they did not have good lease options?? We just went to them and had a 60K car for 650 lease with basically the same money down. Lincoln offered us a 55K car for 532 dollars on a 24 month lease. Needless to say this was the worst customer service I have ever received in my life. I waited for over 3 hours to basically get spit in a 100% disabled Veterans face and a month pregnant woman with twins. He refused to show us the residual value or money factor on the car or give us any information to make an informed decision on the car. Which we favored the most!! If we would have received good customer service, not pressured, and pushed into a wall your dealership would have sold a Citedal Dodge Durango by tomorrow, as we still like the car more than any of the other cars we drove. It is a shame that you have people working like that in your dealership that take advantage of disabled veterans or pregnant women. I would be embarrassed as a business to know these type of people work and represent the company. We left as if we were taken for ignorant fools. If we wanted to we could have purchased just about any car in your lot for cash. Quality customers with money and good credit are hard to find, and your dealership left a terrible taste in my month and I want any one in any Veteran forum to know this. If you have any questions please feel free to contact me.