Resolved: Make a log, follow-up carefully
Update by user Jan 19, 2020
They finally credited my account...problem was a 5 day hold that nobody told me about.
Original review posted by user Jan 14, 2020I had a problem with my account that has taken 14 days so far to resolve. They made an erroneous distribution and have taken back the money but not credited my account. The result is that I am missing several thousand dollars. I have called numerous times and they keep saying it will be resolved in two days...two days goes by and it is still not resolved. They acknowledge that it was their error, but they have not resolved the issue. This is unacceptable for a financial institution!
- Good funds
- Bad customer service
Reason of review
Poor customer service
Deliver product or service ordered
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