New Reviewer

Resolved: Make a log, follow-up carefully

2.0
Update by user Jan 19, 2020

They finally credited my account...problem was a 5 day hold that nobody told me about.

Original review posted by user Jan 14, 2020
I had a problem with my account that has taken 14 days so far to resolve. They made an erroneous distribution and have taken back the money but not credited my account. The result is that I am missing several thousand dollars. I have called numerous times and they keep saying it will be resolved in two days...two days goes by and it is still not resolved. They acknowledge that it was their error, but they have not resolved the issue. This is unacceptable for a financial institution!
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Resolved
ID
#1761111 Review #1761111 is a subjective opinion of poster.
Pros
  • Good funds
Cons
  • Bad customer service
Reason of review
Poor customer service
Loss
$5
Preferred solution
Deliver product or service ordered

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