Doddle Parcel Services
Doddle Parcel Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Doddle Parcel Services has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied with 100% unfavorable ratings and recent notes like "Never answered the question of" and "make sure you name is on it". Consumers report poor customer service, limited service diversity, and high price levels.
Positive Feedback
Some users noted tracked post and insured options and premium next‑day services were available.
Negative Feedback / Risk Areas
- Frequent lost or stolen parcels reported and delayed refunds creating Doddle customer complaints.
- Poor or unresponsive customer service and lack of contact details exacerbates issues.
- High price levels with limited recourse on compensation.
Key Takeaways for Future Customers
- Check tracking and name labeling carefully and document drops for disputes when reading Doddle Parcel Services reviews.
- Expect to pursue refunds actively and consider alternative couriers for valuable items.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Doddle Parcel Services has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied with 100% unfavorable ratings and recent notes like "Never answered the question of" and "make sure you name is on it". Consumers report poor customer service, limited service diversity, and high price levels.
Positive Feedback
Some users noted tracked post and insured options and premium next‑day services were available.
Negative Feedback / Risk Areas
- Frequent lost or stolen parcels reported and delayed refunds creating Doddle customer complaints.
- Poor or unresponsive customer service and lack of contact details exacerbates issues.
- High price levels with limited recourse on compensation.
Key Takeaways for Future Customers
- Check tracking and name labeling carefully and document drops for disputes when reading Doddle Parcel Services reviews.
- Expect to pursue refunds actively and consider alternative couriers for valuable items.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pension
I worked for Doddle from 2017-****. What company looked after the pension for employees?
I am trying to consolidate my pension. Thanks, Nilam Gill.
Preferred solution: Find out who my pension is with
User's recommendation: Never answered the question of
Totnes, England
No one to talk to or contact
parcel delivered to wrong address no customer name just address
User's recommendation: make sure you name is on it
Bedford, England
Parcel lost by Doddle Watford
- - Dropped Oasis return at Morrisons Watford 24 June left store 25 June.
- - Refund overdue; Oasis hasn't received the return, and Doddle should reimburse.
I dropped off a return parcel for Oasis order at Morrisons Watford 24 June - on tracking it shows "left the store 25 June" but still not in the Hub - see pic.
I am waiting for my refund from Oasis and I am past the 14 day refund policy. Someone has to provide this refund. If Oasis has not received the return, then Doddle must reimburse me for the lost parcel.
London, England
Goods stolen
- - Debenhams allowed two-week pickup; on arrival all my goods were gone.
- - No phone number or address; only an email.
- - I’m pursuing a small claims court claim for value.
I had a large parcel delivered to Doddle Ilford , I notified the branch in question (Debenhams) that I would collect my goods in two weeks which they said was fine , When I arrived to my surprise all Doddle displays , stock and my goods were gone! there was no phone number or address where I could contact them to collect my goods, all that the department store said is that they no longer operate from the store and all they have is an email for contact.
I sent more that 10 emails to them and each time they replied with ,
( We are working with our carriers and due to changes we have difficulties in locating your parcel ) this went on for 12 days at the end they said we are sorry but your goods are lost !
( 
Stolen more like as this is private property )
I am now in the process of claiming the value of my goods in the small claims court.
What a Joke never use them they will nick your goods!
Chester, Cheshire West And Chester
Don't use Doddle
- - Doddle used DPD; the parcel was lost in a warehouse.
- - Only the service fee was reimbursed; no compensation offered.
- - Warning: reconsider using Doddle.
I decided to use Doddle (The Thames City Link store London) to send my ebay items to my buyers because I believed they would do a better job than the Royal Mail. I was wrong.
I paid a premium price for next day delivery, tracked post with insurance. Doddle used courier DPD to actually get the parcel to my buyer and the item got lost in one of their warehouses. After 10 days I was finally told that the item was in fact lost and was to start my compensation reclaim but a day later i received a text to say the item was being delivered that morning. I then had to contact Doddle to let them know this and they thought all was well in that case.
They said they would kindly reimburse me the money i spent on the actual service but no compensation would be due despite me spending a lot of valuable time emailing back and forth with Doddle and my buyer to try and appease him.
My positive status as an ebay seller was now in jeopardy and the buyer in the end bought another of the item I was selling as Doddle had told me the item was lost. I would warn anyone thinking of using Doddle to strongly reconsider and use another courier company.
- Outcome of lost then found item
Preferred solution: Compensation
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