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Doddle Parcel Services

Doddle Parcel Services

www.doddle.com
What is your customer experience with Doddle Parcel Services?

Doddle Parcel Services Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Doddle Parcel Services has 1.2 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Never answered the question of", "make sure you name is on it".

  • Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.

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Media from reviews

Doddle Parcel Services - Parcel lost by Doddle Watford
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Show reviews that mention
nilam gill thanks employees pension doddle pension thanks thanks nilam nilam gill
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nilam g Lxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pension

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I worked for Doddle from 2017-****. What company looked after the pension for employees?

I am trying to consolidate my pension. Thanks, Nilam Gill.

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Preferred solution: Find out who my pension is with

User's recommendation: Never answered the question of

Anonymous
map-marker Totnes, England

No one to talk to or contact

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parcel delivered to wrong address no customer name just address

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User's recommendation: make sure you name is on it

Anonymous
map-marker Bedford, England

Parcel lost by Doddle Watford

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Doddle Parcel Services - Parcel lost by Doddle Watford

I dropped off a return parcel for Oasis order at Morrisons Watford 24 June - on tracking it shows "left the store 25 June" but still not in the Hub - see pic.

I am waiting for my refund from Oasis and I am past the 14 day refund policy. Someone has to provide this refund. If Oasis has not received the return, then Doddle must reimburse me for the lost parcel.

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Anonymous
map-marker London, England

Goods stolen

I had a large parcel delivered to Doddle Ilford , I notified the branch in question (Debenhams) that I would collect my goods in two weeks which they said was fine , When I arrived to my surprise all Doddle displays , stock and my goods were gone! there was no phone number or address where I could contact them to collect my goods, all that the department store said is that they no longer operate from the store and all they have is an email for contact.

I sent more that 10 emails to them and each time they replied with ,

( We are working with our carriers and due to changes we have difficulties in locating your parcel ) this went on for 12 days at the end they said we are sorry but your goods are lost !

( Angry Stolen more Angry like as this is private property )

I am now in the process of claiming the value of my goods in the small claims court.

What a Joke never use them they will nick your goods! Angry

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Reason of review:
Poor customer service
Anonymous
map-marker London, England

Don't use Doddle

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I decided to use Doddle (The Thames City Link store London) to send my ebay items to my buyers because I believed they would do a better job than the Royal Mail. I was wrong.

I paid a premium price for next day delivery, tracked post with insurance. Doddle used courier DPD to actually get the parcel to my buyer and the item got lost in one of their warehouses. After 10 days I was finally told that the item was in fact lost and was to start my compensation reclaim but a day later i received a text to say the item was being delivered that morning. I then had to contact Doddle to let them know this and they thought all was well in that case.

They said they would kindly reimburse me the money i spent on the actual service but no compensation would be due despite me spending a lot of valuable time emailing back and forth with Doddle and my buyer to try and appease him.

My positive status as an ebay seller was now in jeopardy and the buyer in the end bought another of the item I was selling as Doddle had told me the item was lost. I would warn anyone thinking of using Doddle to strongly reconsider and use another courier company.

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Cons:
  • Outcome of lost then found item
Reason of review:
Poor customer service

Preferred solution: Compensation

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