Old tin photos never returned

back in 8/2014 I went to our local Mentor store to have copied these old family tin photos told them I wanted them back .will received the copied photos but the original Never Received them, still have the envelope which they came in. the bottom line will never take our old photos to Dodds ever again jeff

User's recommendation: buy through B&H camera store in N.Y.

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ID
#1929597 Review #1929597 is a subjective opinion of poster.
Location
Painesville, Ohio

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Junior Reviewer

Dodd Camera Service is Horrible

They advertise they do photo equipment repairs. They do not they just charge you extra to send you camera, lens etc back to the manufacture for repair it will not take 4-6 week your lucky if you get an estimate in 4-6 weeks. Their employees are horrible they never answer the phone the answering machine never picks yp because they never clear the messages off. They never return e-mails. If your going to buy a camera or lens shop the web at least you will get some service. I waited a month to find out about a lens I had sent in to be repaired to be told it would be another week. I did know they had sent the lens to Tokina for a repair estimate. So I e-mailed Tokina directly and was told they had e-mailed the estimate a week ago, So after 4-6 phone calls and e-mails I did get an estimate to repair the lens but the big question is when will the give Tokina the go ahead to repair the lens another month. Terrible Terrible
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ID
#542109 Review #542109 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Unable to Repair and poor communication

Do not try to have any printers repaired at Dodd's Camera. They will be unable to fix the printer. Dodd's miss quoted cost repair estimate and I had to turn around and return to the store to pay the remaining balance before I could recieve the repair estimate. They over estimated their ability to repair the printer. I would never have agreed to repair the printer for more than 1/2 of original and or new printer's cost. Dodd's sent the printer to the original manufacturer for additional repairs without my consent and notification of the additional repair cost before sending. I am now spending 3/4 of the original monetary value of the product for the repair cost. I would never have agreed to that if told in the beginning. Dodd's has poor customer communication and service.
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ID
#162731 Review #162731 is a subjective opinion of poster.
Location
Indian Trail, North Carolina

About

Dodd Camera Return Policy
To read more: https://doddcamera.com/sales/guest/form/
Dodd Camera Warranty
To read more: https://doddcamera.com/store-services/camera-repair.html
Dodd Camera Terms of Service
To read more: https://doddcamera.com/catalogsearch/term/popular/
Dodd Camera Privacy Policy
JavaScript seems to be disabled in The Customer's browser. The Client of Dodd Camera must have JavaScript enabled in The Client's browser to utilize the functionality of this website. This privacy policy sets out how Dodd Camera uses and protects any information that The Client of Dodd Camera give Dodd Camera when The User use this website. Dodd Camera is committed to ensuring that The Customer's privacy is protected. Should Website ask The User of Website to provide certain information by which The Customer can be identified when using this website, then The User can be assured that it will only be used in accordance with this privacy statement. Dodd Camera may change this policy from time to time by updating this page. The User should check this page from time to time to ensure that The User of Website are happy with any changes. doddcamera.com may use the information to improve Company's products and services. Dodd Camera may periodically send promotional emails about new products, special offers or other information which The Company think The Client of Dodd Camera may find interesting using the email address which The Client have provided.
To read more: https://doddcamera.com/privacy-policy-cookie-restriction-mode/
Summary

Dodd Camera is known for more than 100 year history and is operating in the form of family business. The headquarters are located in Ohio. Dodd camera is engaged in the distribution of items for the photo industry and also provides some additional services like equipment rentals, repairs and printing. Accessories assortment is also demonstrated among the distributed products. The section of just arrived products is located on the main page of the firm`s site and offers a choice of the new equipment by the loyal prices. The already mentioned company also has special classes and learning opportunities for those who are interested in photography. Online shopping is available and is one of characteristic features promoted by Dodd Camera Company. The customers can be involved into the newsletter system, as well.

Dodd Camera reviews and complaints

Dodd Camera is ranked 670 out of 1935 in Appliances and Electronics category

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