Doctor On Demand
Doctor On Demand Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Doctor On Demand has a 5.0 star rating from 1 review; consumers are mostly satisfied. Reviewers value Insurance Plans Acceptance, Location, and note a low price level.
Key Takeaways for Future Customers
- Check insurance coverage and verify benefits in the app before booking.
- Confirm therapist availability in the directory, especially for culturally competent providers.
- Keep payment and membership info current to avoid disruptions.
- Use the website portal for faster resolution when customer service is slow.
Negative Feedback / Risk Areas
- Recurring customer complaints about long hold times and delayed responses.
- Billing errors where charges bypass insurance and require refunds.
- Login and appointment connection glitches leading to missed sessions and disputed charges.
Positive Feedback
Doctor On Demand reviews note accepted insurance, low price level, and that refunds were processed after escalation; many consumers say the website portal works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Doctor On Demand has a 5.0 star rating from 1 review; consumers are mostly satisfied. Reviewers value Insurance Plans Acceptance, Location, and note a low price level.
Key Takeaways for Future Customers
- Check insurance coverage and verify benefits in the app before booking.
- Confirm therapist availability in the directory, especially for culturally competent providers.
- Keep payment and membership info current to avoid disruptions.
- Use the website portal for faster resolution when customer service is slow.
Negative Feedback / Risk Areas
- Recurring customer complaints about long hold times and delayed responses.
- Billing errors where charges bypass insurance and require refunds.
- Login and appointment connection glitches leading to missed sessions and disputed charges.
Positive Feedback
Doctor On Demand reviews note accepted insurance, low price level, and that refunds were processed after escalation; many consumers say the website portal works.
Media from reviews
Lalamusa, Punjab Province
Information
I need evaluation from EDC licensed EU approved/certified psychologist to be fit for my career/ work.so please guide
User's recommendation: Good
Framingham, Massachusetts
Directory of Mental Health Therapists
- - Registered with Dr. On Demand but hasn't seen a therapist.
- - I want therapist directory access.
- - Seeking an African American woman with experience.
I am registered with Dr. On Demand but have not seen one of your therapists.
I would like to know how to access the directory for your therapists.
In the past, I did not see one listed that I would consider appropriate to help me. I am particularly interested in an African American woman with experience.
Thank you.
User's recommendation: “Pissed Customer “. Was not initiated by me. However, in the past on 2 occasions I wanted to find a therapist who is experienced and culturally competent. I was disappointed because I did not meet with anyone. There was only one African American woman therapist who was booked our. I am trying to find someone once more.
New Braunfels, Texas
Appointments
Trying to change my credit card it has expired, I've waited on phone for 45 minutes three different times please call me after 3:30p
Chicago, Illinois
They answered only an hour after my message was sent. Some of responses were middle of the road because they did not really apply
My password kept failing and nothing was wrong with it. Tried emailing their customer service and no response.
Tried several times. Then I found this website and tried it, it worked.
User's recommendation: Reach out thru this website, it works
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTechnical Issue
- - System glitch charged my bank instead of insurance.
- - Refund processed within a day after filing a complaint.
When I made my appointment online, the system had a glitch and instead of charging my insurance, they ran the payment through my bank account. I called almost everyday for a week and felt I wasn't being heard, so I sent a message to complaint department, Within a day I received a message that my refund was processed and everything was clear.
Site claims my insurance don't cover the service but I do video chat with my dr all the time.
I do more video chat than I do In person appointment. So I know my insurance covers the online service. Please help with this matter.
Preferred solution: I want to use the service.
Lynn Haven, Florida
Appointment
- - Appointment at 8 am cut off at 8:14.
- - I did not hang up or leave the app.
- - Charged $100 after the doctor never showed.
My appointment was for 8 am waited just as it reached 814 it cut off. I never hung up closed phone or moved fro dr on demand.
Now I'm being charged 100 dollars but I was at appointment dr never showed. I use this dr on this app for a long time never miss appointment
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