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They did not refund my pre-payment back
Hi, I Planned a Ukraine trip for new year and made a reservation through dobovo.com. I made my pre-payment for reservation confirmation also. I just changed my mind and want to cancel my trip and I cancelled my reservation at 13.12.2012 which is before than my arrival about 14 days. After I realized there is no refund I firstly asked them my cancellation and money status them at 28.12.2012 and they answered me that they made refund my money 27.12.2012. At 31.12.2012 I still could not see my money is back and asked again to info@***.com and Polina Kozlova answered my mail with this transfer can last about 5 days. At 09.01.2013 I realized that my money was not be refunded, I asked them for re-checking and they sent me an e-mail which has a official(!) letter in Russian but of course I could not understand anything. I contacted with my bank for asking whether there is any refund transaction or not and they answered me there is no refund transaction from dobovo.com. Today, at 14.01.2013 and I still can not see my pre-payment back and I want to tell you this story for you not to use dobovo.com anytime! I hope that they will react more positively and will send my money back!
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