We went about 4 pm to the DoitBest Metzger's at 1607 Central Avenue in Los Alamos, New Mexico. My step-daughter was the cashier. We had encouraged her to apply here, do to your customer service reputation and my having gone to this location since about 1978. We asked my step daughter where the heat lamp bulbs were, and the bird seed. She is supposed to be memorizing your inventory and its locations, and she got it right the first time. When we get to the checkout, Ellen Geisik was working, but when we approached a man came out of nowhere and used his hand to guide her out of the cashier stand. He stated she wasn't allowed to check out, family, which we hadn't had problems with before, and got mad at us. He refused to allow us to use our DoitBest phone number to get points, and then kept yelling at us. We were not aware that having ellen ring us up was against store policy, and would deny us getting the normal points we get, and he got upset, and we had to ask for a bag 4 times. He acted like we had done something to him personally. This is the only bad customer service we have had here in 40 years. We didn't feel my step daughter needed to be led out like a dog either. What was even more suspicious, is all of your employees except him had a name tag, on, and he refused to identify himself. He was 5'6" to 5'8", had brown hair and brown beard. We had never seen him there before. We think given you have cameras on each register, we only bought bird seed, we are regulars at the store, Whatever issue the guy had with not having enough employees to man the registers in case one of their family members comes in, shouldn't be taken out on us. We also think it ought not to be a problem to ask for a bag, or for your employees and their managers to wear name tags, we have even had to do this at church, so they can be identified.