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D&K Windows & Gutters Groupon Complaint

Purchased a Groupon for window washing from D&K Windows and Gutters in Liberty, MO, who apparently services the Springfield, Missouri area as well. It expires October 2, 2013, over 2 months away. When I called to make an appointment, the phone # was no longer in service. I Googled the company and there was a different phone # listed. Called that and there was a recorded message that said if you were trying to reach D&K Windows & Gutters, to call another #. When I called that # I get a Sprint message that "the customer's mailbox you are trying to reach is full." I called Groupon and they gave me a # to call that they thought was the most recent #, but it was the second # I called. They said the company had been sold, they would try and get me a recent # to call. But the company's website even has the old # on it, so I am thinking I am out $49 for this. I know Groupon cannot be held responsible, can't guarantee companies won't go under. I had another Groupon incident like this with a taco truck. Every time I would go to the location the truck would not be there. Eventually the coupon expired and I don't think the truck is even around any more. That's twice burned. Makes me think twice about buying Groupons anymore.
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5 comments
#810907

Exact same experience. They never answer the phone or make an appointment and never show up. They are robbers

#714130

I have had the same issue with the company. I contacted groupon and asked for a refund. I also noticed that since I issued my complaint with Groupon they continued to run specials for the company.

#707730

No word back from D&K Guttering. Groupon supposedly contacted them, they were supposed to get back with me.

I tried emailing them from the contact info on their website. No response. I called them several more times. Still went to a recorded message with no opportunity to leave a voice mail.

I ended up calling Groupon back and they gave me a credit on my account, so at least I have that. Would have preferred getting my mom's windows washed, though.

#692751

Thanks. Group on did email and say they had contacted them and passed on my info but have not heard anything.

#692149

They are supposed to come at 12 to clean my windows today. Of they do I will ask them to give me new number and I will post.

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ID
#433268 Review #433268 is a subjective opinion of poster.
Location
Springfield, Missouri

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